Topic: PSR SX900 - Live Control Popup (New)

[Akki]

Yea,.. lets use your unit, your money and test our product while you will be without keyboard for time being.
At least Yamaha EU responded to you, and as I can see they are responsive,.. Yamaha Canada nothing, i still didn't hear back from them.

[Divemaster]

Hi Akki     Yes.... Exactly!

I think I've pretty well decided that, frankly, they can get stuffed with this idea.

Must think I came down in the last shower of rain.

I'll continue to play it, and obviously I will be looking at Korg next time round.

The money's not important, but the sheer denial that the problem even exists annoys me.

Keith

[BogdanH]

...Not sure I am happy with that, especially as they claim not to have previously known about the issue.
...

-I can understand you're not happy.. but the thing about "we never heard about that happening" is not necessary true: it's just a typical response (known since ever) just to avoid any kind of warranty obligation. I mean, if they would say "yeah, that happens all the time", what would you think then? Exactly: product is flawed... means, free repair 

On the other hand, if they really don't know what's causing this, then it can get complicated: you wait few weeks and then you get keyboard back with saying "it should be fine now".. and after a while the thing maybe starts happening again.  I'm just thinking aloud here.. but then, repair is the only option you have.

Bogdan

[Divemaster]

No.... I do have plenty of other options Bogdan. Quite easy really.

Korg, Ketron or whatever. Yamaha don't have any say in what I choose to spend my money on.
And I'm afraid that this has got me very annoyed.  In any event they have probably now lost a past, current and future customer. Like dodgy car insurance salesmen using the small print to wriggle out of the warranty. That's bad business practice.

The product is faulty Yamaha. Identify the problem and deal with it. Thank You.

My grave (the other word attracts wokey points) will freeze over before they strip my keyboard as a test bed,  and I'm no Guinea Pig. Especially as A. As admitted they haven't heard about this before, which is untrue, they don't have a clue what they are looking for, and B... expecting me to foot the bill! 

That ain't happening. The keyboard will not be going to any of their repairers who can pretend to fix whatever problem should have been identified during production. Most of these repairers incidentally, are listed as TV, video and general electronic repairers, not keyboard specialists.

I can hear that conversation now. Well sir, finding intermittent faults is notoriously difficult... blah blah as they put it to one side week after week. Meanwhile I end up losing the use of it. Oh No.

This is NOT having a pop at Yamaha. Far from it. It's purely and simply expecting them to honour their guarantee.

I will await their response, but if it can't be resolved amicably, then I can and will deal with it in a far more robust manner. A guarantee is a contract....


Keith

[Akki]

I dont know if i can call this an update BUT Yamaha CA responded

Hello ,

unfortunately, the access to the video has timed out. Can you please reshare

apologies for the delayed response,


I will do my best to troubleshoot this with you.


Yamaha Canada Music Technical Service

PRIVACY NOTICE: This message is for the use of the intended recipient(s) only and may contain information that is privileged, proprietary, confidential and/or exempt from disclosure under any relevant privacy legislation. If you’re not the intended recipient and have received this message in error, please notify me by return e-mail and delete all copies of this message

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ref:!00DU00Y8bM.!500JQ0CzmaP:ref

I again provided them with the link to this post, hoping we will not go back and forth too much

[Amwilburn]

Yea,.. lets use your unit, your money and test our product while you will be without keyboard for time being.
At least Yamaha EU responded to you, and as I can see they are responsive,.. Yamaha Canada nothing, i still didn't hear back from them.

Oh, you're actually supposed to get your dealer/salesperson to contact Yamaha Canada (if you want faster service). So please go back to them; and if it's been less than a month, they should actually be able to just swap you another sx900

Mark

[overover]

Oh, you're actually supposed to get your dealer/salesperson to contact Yamaha Canada (if you want faster service). So please go back to them; and if it's been less than a month, they should actually be able to just swap you another sx900

Mark

That's exactly what I recommend.


Best regards,
Chris

[Akki]

Thanks guys. Thanks alot for all inputs!

I'm done with 900 , I just don't want to take any more chances.
If this unit has problems I'm worried that replacement one may eventually start having the same.
I have scheduled return already and o am with Genos 1 now , with new/more questions 😂😂

[Divemaster]

UPDATE

For anyone else who has this issue. Applies to PSR SX-700 and PSR SX-900 

The complete circuit board on that side of the  keyboard will need replacing. The potentiometer pots are not replaceable on their own under warranty. It's quite a sizeable circuit board, and extends well across the keyboard.
Obviously if you go the DIY repair route you do what you want.

A&C Hamilton of Preston UK have replaced the  board after I travelled 250 miles for them to do it while I waited, and after they had viewed quite detailed videos that I sent to them showing quite clearly that this certainly IS a problem, and as major dealers, they  conveyed that information to Yamaha Europe and UK. who up to that point had been entirely unhelpful, and in denial of the issue. Not good!

Whilst there, I had the opportunity to look at a very comprehensive selection of keyboards, Roland, Korg, Yamaha, Nord, and others, and some nice pianos. Food for thought. In the interim I have bought another keyboard privately.

So full marks to A&C Hamilton. I will buy from them again as a result of their excellent service

Keith.

[BogdanH]

hi Keith,
Thank you for keeping up to date. Yeah, nowadays complete boards are replaced (time is money).

Bogdan

[Divemaster]

 Well, unfortunately this wretched problem has resurfaced.
I am back in touch with my dealer........
Not happy.

[BogdanH]

hi Keith,
Sorry to hear that! When you said that the board was replaced, I thought Yamaha actually knew why that's needed and that the problem is solved permanently -but as it seems, it was only a best guess solution.
Let's hope it will go better this time.

Bogdan

[Divemaster]

Thanks Bogdan

Yeah.... I thought that too!  As you would!

I'll update once I've spoken to the dealer. Sadly I am losing a lot of confidence in Yamaha over this matter.

Keith.

[Divemaster]

OK. Here as promised, the situation with this Live Control knob screen pop up issue which I'm pleased to say has been resolved. However the cause is unknown. So the keyboard is being sent back to Yamaha for analysis.

Yamaha have now agreed that there IS an issue here. I sent them, amongst other information including videos of my own SX700, the Youtube Video from Bonners (see earlier in the thread) which clearly shows this fault existed back in 2019!! on a brand new SX900 which they had just un boxed and were demonstrating and not picked up on, and several photos. So it IS an issue that's been there right from the launch of the SX700 and SX900.

Having now convinced them that this IS a genuine problem, and after consultation with the dealer, Yamaha are going to replace this keyboard with a Brand New keyboard.

So at this moment in time, I'm glad that they have seen sense on it, and it solves my problem, but to be clear, none of us, The dealer, Yamaha, or myself currently have a clue what is causing this anomaly. If I DO find out, I'll post.........

Keith.

[BogdanH]

I'm glad that you end up with new keyboard -which is the only fair solution!

Bogdan

[Divemaster]

Thanks Bogdan.   

Keith

[stevem]

Hi Keith, i'm very pleased you have final resolution with your SX900 - your persistence has set a clear precedence for any future owners that have this problem. Thank you.

Mine has only flashed up again occasionally and only fleetingly - this could be because i only play/practice a few hours a week....

It would be good to know if Yamaha discover the reason, and share/update any findings.

 I am an eternal optimist.

steve

[Divemaster]

Thanks for this Steve.

I'm grateful to you for your post. As I now know, Yamaha don't know what's causing this, although they do now acknowledge that the problem is without question there, and  are now investigating more positively.

My dealer has been most helpful, and equally tenacious, so I can't fault him.
Let's see what Yamaha come up with.

Keith.

[GiZZliny362]

Having the same pop up problem with my sx700, it can block controls on touch screen making things very difficult, seem to have this problem sometimes. Very annoying.

[stevem]

Having the same pop up problem with my sx700, it can block controls on touch screen making things very difficult, seem to have this problem sometimes. Very annoying.

I found that a tiny adjustment - say one 'click' on the knob, seemed to settle it down. This may have been co-incidental, my issue was only occasional.

I totally cured the problem by trading in for a Genos2.....

good luck, steve