Hey there,
Thanks for all your help so far, and I hope I can get some more perspectives on my situation.
So I bought a sx 900 recently, and bought a £300 + pack from Sample Creator.it - I heard the quality of the demos and the videos and they are a step above even the internal ones.
I sent my key file and I got my pack, and all was happy. However recently, I have had a few small issues with my SX 900 , and was going to exchange it as it was brand new.
But I saw a great used deal on a Genos, so upgraded to that. I have bought many expansion packs from 3rd party sellers - and they were all fine in allowing me to transfer the content from my sx 900 to Genos.
However Sample Creator said I would have to buy the Revoultion Algo again from scratch , as they only issue it for one keyboard. Now I understand they need to protect their IP, but I offered up to £50 as an admin charge, to please alter the license , so I could use it on my Genos, as obviously I would not be using it on my sx 900 anymore.
They refused and stood their ground - so I have opened a case up with Paypal. I am quite new to the world of arranger keyboards, though have a lot of experience with the Virtual Instrument community as a composer. And I was really shocked that this would be a problem, and I was expected to spend another £300 for the same content again.
I was shocked, as on their web page it is exactly the same content for sx 900 and Genos - All that needs doing is a license is encoded for your keyboard so you can use it with YEM as I understand it.
https://samplecreator.it/en/product/revolution-algorthim/This is the product, and I just feel that if you bought a piece of software for your pc, and your pc needed replacing / upgrading, you would be charged for it again, I don't think that is fair, and possible might even be against EU law.
I then started a return request via paypal, as it was within 14 days - usually you give away your right to withdraw with digital goods , unless you have been misled, which I feel I have in this case, as it was not made clear to me when purchasing that the license for 1 machine only.
So this effectively means if your keyboard breaks / gets stolen or you upgrade, you will have to pay for the same content each time that happens. I am studying video game composing , and have already done some work, but still have much to learn ; and I don't regret buying this expensive 3rd party pack, as the sounds and styles are high quality.
I just feel they are being unreasonable, in not helping me move my license to my Genos when it arrives. I will take whatever steps necessary to prove it is no longer on the SX 900, but the best they can do is offer me 50% reduction.
If I agree to this, and my Genos becomes faulty , I will need to purchase again.
Perhaps I am just naieve as I am new to the community, and things work different in the Virtual Instrument community - It is made very clear that you can or cant transfer to other owners (I.e Resale) but I have never heard of having to pay again for the same set of styles, just because the keyboard is a different I.D
This would also apply if I had replaced the SX 900 with Sx900.
Once again, I commend the quality and passion that has been put in to these styles, but as of todays date, 21/06 the only mention they make of the license being tied to one machine is in small print at the bottom of their webpage.
I even read the FAQ beforehand, and it makes no mention of this either. I just want a solution, and I have offered to pay up to £50 as an admin charge to be able to use the license I purchased on a different keyboard.
If anyone here has an idea how the problem might be solved, or knows more about the law with digital goods, as I feel they are not being reasonable; and if nothing more serves as a warning to customers purchasing from that site.
Hopefully someone here has an idea that can help resolve the issue, and allow me to use the product I bought, and the developer Sample Creator has peace of mind that I am not trying to duplicate or spread their software etc.
Is this standard practice to tie your expansion to 1 machine , even in the event of failure of said keyboard?
Thanks for listening , and please be gentle as I am a newbie here
Hopefully this can get resolved,
PJ