Hi Lee
The guarantee came from E-pianos in uk and i assumed it was a Yamaha offer from the dealer
I rang up E pianos and if it is a dealers guarantee there may be a clause in it .
I had a word with the main owner of the shop and he said it is
general wear because some people have acidity in their fingers. It is a manufacturing fault in my eyes.
I did not get a ,oh well we will look at it and repair it. I got to send in a photograph, then he will discuss it with Yamaha.
So they may have a get out clause for people with acidity in their fingers. Who knows. I always wash my hands before playing as this stops fingers sliding off the black notes.
Ok, I have just a forward slash that has almost gone and not much to worry about, but it would be nice if you got a straight positive to say we could get that renewed for you.
on a £5000 keyboard it is a bit wrong to have buttons wearing out because of cheap printing like on my HP £12 computer keyboard.
Things have gone down hill when the keyboards changed from Japan to China.
On the Tyros the print was inside the plastic.
Another thing is that i do not like the cheap wobbly Song A - Song B slider. weak rubbish.
I suppose Lee that when a new Genos arrives you will still get a good price on it being 4 -5 years old.
Better than depreciation on a car ,so chin up.
All the Best
John