Topic: Starting June 30, Yamaha Premium packs, expansions will be free

[Toril S]

Even sending a message to Yamaha Support was NOT easy. The form kept stating that my phone number was invalid, so I had to add fake digits for the form to accept it. Same with zip code. We don't have those in Norway, so I had to fabricate one. After many, many tries I was able to send a message asking for help from Yamaha. YAMAHA, THIS IS NO GOOD!
Now I am really angry, yes, maybe not a feeling to be proud of, but nevertheless I am boiling with frustration.
Thanks to all that tried to help

[overover]

Hi Toril,

"ZIP code" means "Postal code" here. Wikipedia says in Norway you have a 4-digit "postnummer":

https://en.wikipedia.org/wiki/Postal_codes_in_Norway


I recommend you  to click on "Address Book" in your MusicSoft account, and click on "Change Billing Address".

Set the "Country" to "Norway" and fill in the other necessary fields (which have a red asterisk), including the "ZIP / Postal Code" field. Click "Save Address" button.

If there is also a "Default Shipping Address", do the same changes here.

Click on "Account Information". IF there should be a DIFFERENT entry in the "ZIP Code" field here, simply type in the right code (same as in your Address) and click on SAVE button.


Now you should no longer get annoying messages like "Invalid Country Code".


Hope this helps!

Best regards,
Chris

[fozzie]

Hi Toril!
ZIP code try 0000
It worked for me in Sweden

/fozzie

[Toril S]

Thanks Chris and fozzie.

[EileenL]

Hello Toryl,
  It is only the USA site that is working at present. The European site is not expected to be up and running for another month. Some members here have kindly posted links to there packs for Genos which you can try.
  Be aware though that Yamaha seemed to have changed all packs to CPI and this means that only packs marked for a specific keyboard will work for you so no good downloading packs for Tyros 5 or 970 because they will not load into YEM.

[pmahl]

Hi,
For those who cannot download the Expansion Packs for Tyros 5:

https://1drv.ms/u/s!AlTwkHoKnu1pkk-T7pzKr5u8pXZp?e=Bn8enP

Peter

[Lee Batchelor]

I finally decided to look into these free expansion packs. My thoughts are as follows:

• The sites read, "To see all of the files contained, click here." When I "click here" it takes me back to the same page and no styles or voices are displayed. Does anyone monitor this site to make sure it works? Here is a sample link. https://shop.usa.yamaha.com/en/downloadables/church-christmas-psr-s.html. The link on this page is garbage.
• Most of the free expansion packs seem to be for genres I never play. That is, they are mostly made up of packs for Europe and Mideast areas - totally useless to me. Perhaps I'm missing something? Of course, none of that matters when "click here" doesn't even work .
• I'm still running the original OS version 1.2, I believe? I've always been afraid to update because of the horror stories and unwanted features people describe. And then there are the numerous complaints about the convoluted YEM software we have to use for installing the packs. Some claim it's easy while others have spent hours on this forum because they can't get it to work.

Opinions?

[EileenL]

Hi Lee,
  You should neve believe half the stuff you read on any forum about problems. You should always keep you keyboard up to date and also the YEM. This way you will not have any trouble. You must make sure that when updating the YEM you upload your keyboard ID again to let it know you are using the latest keyboard version. Most packs for Genos are on there and they are very good and if you have not got them well worth having.
Are you signing into your account when going onto Musicsoft site. This helps.

[Stijn]

@ Lee Batchelor

You really should update to version 2.02. You're missing out really good features on your Genos. I love the way Genos shows information on the display, in particular the moving bars on top.
And yes, after the firmware update you have to update YEM as well and re-load the INF file from your Genos.

Stijn

[ckobu]

@Lee - A keyboard update is required. Problems reported by users are always and without exception related to mishandling and upgrading. In addition, if something goes wrong, the old firmware version can always be restored.
I have installed all the Free packages available for Genos. There are great things for every type of music. My favorites are Vintage Synth, Vintage Key, Country Music, great Italian V2 Pack and Latin EU. In other Packs there is always something interesting like the voice of Buzuki in the Greek Pack.
The web shop is still being processed and you don't have to be impatient, everything will be in place in a short time.

[tyrosaurus]

In addition, if something goes wrong, the old firmware version can always be restored.

Genos Firmware version 1.40 came with a warning which said:

"* The previous firmware version cannot be restored after updating the firmware to this version"

Since the user would be updating from version 1.20 to 2.02,  presumably it will not be possible to restore a firmware version earlier than 1.40 after installing the update!


Regards

Ian

[ckobu]

tyrosaurus - You’re probably right, they won’t be able to go back to version 1.20.
Specifically, the first version of Genos was 1.02. Today we have 2.20 and with this upgrade we have a completely different, better instrument.
I understand the fear of users who do not have the knowledge to upgrade.
But if we look at the list of what has been patched and fixed in the OS so far, I see no reason why we shouldn’t leave that job to someone who is an expert and who they trust.

Let everyone have their will and choice, I’m just trying to be realistic and practical.

I’ll be a little off topic but I’ll copy everything that any player who has the first version of Genos loses.

https://europe.yamaha.com/en/support/updates/firm_genos.html

[Bachus]

Genos Firmware version 1.40 came with a warning which said:

"* The previous firmware version cannot be restored after updating the firmware to this version"

Since the user would be updating from version 1.20 to 2.02,  presumably it will not be possible to restore a firmware version earlier than 1.40 after installing the update!


Regards

Ian

Why would you want to run an older firmware version?
This is Yamaha, and they generally don’t ruin anything when upgrading.
And small mistakes are quickly patched after any major patch.

I just watch these forums for a week after release..
And then do an upgrade and never look back

[Lee Batchelor]

Thanks all for your input !

I use a lot of technology in my work and music. I can honestly say that most updates I have engaged in have come with a boatload of problems, the least of which is things that no longer work right or the removal of very useful tools that some moron decided I didn't need anymore. The so-called "new and improved" upgrades were always loaded with major bugs that caused terrible bumps to my workflow. Microsoft is the king in that department. Steinberg is a close second. Yamaha owns them, hence, my apprehension.

Now that we've been given the boot from the live stage due to this Covid nonsense, I probably have time to recover from any hiccups in the update process. I certainly expect there will be a few. If I upgrade to 2.2, I assume I can just bypass all updates in between? Are there easy and complete instructions somewhere - intructions that don't assume I know how to build my own Genos? Thanks !

[Toril S]

Thanks Eileen. Have not succeded yet. I am trying to use the U. S site, as I understand that many have used this without problems. No luck so far. By the way, what is the name of the pack for s975 with choir voices?

[Stijn]

@ Batchelor

Here are the instructions for the update:

1) Download the firmware https://uk.yamaha.com/en/products/musical_instruments/keyboards/arranger_workstations/genos/downloads.html#product-tabs
 a) Download the Zip file to the computer.
 b) Connect the USB flash drive to your computer. (!!! USB drive should be formatted on your Genos)
 c) Extract the *.prg file and copy it to the root directory of your USB flash drive.
 
2) Connect the USB flash drive to the instrument (Genos = switched off!!)
 
3) Install the firmware
 a) While holding down the STYLE CONTROL [START/STOP] button on the panel, turn the power on. (3 to 5 seconds, then release the ON button)
 b) Follow the message that appears on the screen.
 c) When firmware installation is complete, press the power button on the instrument to turn it off.

Switch ON Genos and Check:
- press [MENU] - [Utility], [System] ---> should read 2.02

After the update:
This update Resets every SYSTEM settings you ever made.
Quote:  Loading your 1.xx System backup will not work after the 2.0x update
So, no need to make a System backup - it cannot be restored.

Here are some instructions on how to set up your Genos after the 2.02 update.

https://www.dropbox.com/s/mtrtbqubydw1yvc/Basic%20Setup%20after%202.0x%20update.pdf?dl=0

Stijn
 
PS, after this update you can install the GENOS V2.0 SUPERIOR PACK, and lots of other goodies.
Also available on this site: scroll down to Other Downloads

https://uk.yamaha.com/en/products/musical_instruments/keyboards/arranger_workstations/genos/downloads.html#product-tabs

And see my answer to Toril below to find links to some of the free Yamaha Packs.

[Stijn]

@ Toril

You can download some of the new packs for GENOS from my Dropbox:
BallroomStyle_Genos, Celtic_Genos, Choir&Vocals_Genos, Colors of Iberia 2 Genos and Euro&US Organ_Genos:

https://www.dropbox.com/s/r686w5l7o8kal62/Free%20packs%201%20Jul%202020.zip?dl=0

And here is a link to Best_of_Europe_Genos

https://www.dropbox.com/s/kf4cwu53y8zs2nb/Best_of_Europe_Genos.cpf?dl=0

Stijn

[Bachus]

@ Toril

You can download some of the new packs for GENOS from my Dropbox:
BallroomStyle_Genos, Celtic_Genos, Choir&Vocals_Genos, Colors of Iberia 2 Genos and Euro&US Organ_Genos:

https://www.dropbox.com/s/r686w5l7o8kal62/Free%20packs%201%20Jul%202020.zip?dl=0

And here is a link to Best_of_Europe_Genos

https://www.dropbox.com/s/kf4cwu53y8zs2nb/Best_of_Europe_Genos.cpf?dl=0

Stijn

Wasnt the choirs and vocals part of the V2.0 upgrade?

[Lee Batchelor]

Stijn, I pressed the Say Thanks button but wanted to do it publicly as well. Many thanks, my friend (and everyone else who helped me) !

[Toril S]

Thanks a lot Stijn!!

[Stijn]

Wasnt the choirs and vocals part of the V2.0 upgrade?

I checked the Genos V2 Superior Pack but the choirs and vocals are not included.

Stijn

[Bachus]

I checked the Genos V2 Superior Pack but the choirs and vocals are not included.

Stijn

Thanks Stijn, i am on vacation, so couldn’t check this on my Genos.

[EileenL]

On version two there are two lady's vocal voices that were originally in a small pack.

[henrycar]

Thanks, Pmahl the packs work good except for the Enterteiner 2016.
 YEM won't read it.
Is this pack for T5 only? I have T5 76 cut this be the reason?

[Esa]

Thanks Stijn !!!

esa

[Del B]

I Downloaded a whole bunch and loaded them up to my T5/76 and they are working fine the only problem now is I have no more space on my 1024mb expansion and the 2gb is like £345  :obut been having some fun with the new packs

[overover]

Thanks, Pmahl the packs work good except for the Enterteiner 2016.
 YEM won't read it.
Is this pack for T5 only? I have T5 76 cut this be the reason?

Hi henrycar,

the Pack "Entertainer 2016 Style Expansion" has a wrong file type (.sme). Obviously, this is an internal Yamaha format they uploaded by mistake.

You can't do anything with those .sme files. We must wait until the Yamaha support will have fixed it.


Best regards,
Chris

[Toril S]

Hello friends
I sent an email to Yamaha and asked for their help yesterday, and they answered me today! They told me that they had updated my account, and that it would work now, AND IT DOES!!! SO I have been able to place an order! Order is pending. So hopefully I will finally be able to use some expansion packs! Thanks for all good help from you friends, and I fear I will have to ask a couple of questions when it comes to loading the packs into YEM and into the keyboards. Good service from Yamaha! I take my hat off.

[pmahl]

Hy henrycar,

As mentioned by Chris this was a mistake. Yamaha also offers a pack called Entertainer 2016 Genos/Tyros. But this is identical to the Pack Entertainer EU. That means, there is only the Pack Entertainer EU at the moment.

Peter

[EileenL]

Hi Toryl,
  Pleased you are sorted and can now download your packs from your account. Don't forget to unzip them to load into YEM.

[Toril S]

Thanks Eileen😀

[Toril S]

Hello friends
Just wondering, today I just got an order confirmation from Yamaha, no download links.
Is this how it works? Never done this before. These packs are free now, so why all this paper shuffling?

[Senn5]

Hi Tori...
Log back into your account on that download page and go to my account.
Then click on my library and it will show all the files you have order and should show status available. Just click on each file youwant and it will start to download for you.
I agree its a real goofey way of doing things but that has worked well for me so far.

Good luck and have a great day...

[Toril S]

Thanks Senn5

[henrycar]

Thanks again Pmahl.

Thanks for expaning Overover.

[mcbrown]

Hi Genos players and downloaders,
I have downloaded 17 packs but cant seem to download the "Best of Europe" which my computer is saying is 944mb  and seems to be about three times larger than some of the other files. It gets to about 730mb and then starts from zero again and I have tried multiple times. I have downloaded Stijn's cpf file (thanks Stijn) which is just over 86mb. All just seems to be a bit strange but then again this new Yamaha website is a bit of a mess.

Anyone had similar issues?

Murray

[ckobu]

The size of the Package is confusing but the Genos Pack is 88mb in size. I don’t know why it’s so big for Tyros 5. Best of Europe is installed on my Genos and works properly.


[attachment deleted by admin]

[Bachus]

The size of the Package is confusing but the Genos Pack is 88mb in size. I don’t know why it’s so big for Tyros 5. Best of Europe is installed on my Genos and works properly.

Probably because most of the best of europe pack from T5 made its way into the base version of the Genos?

[gary3917]

I could not get any to load correctly , but I downloaded the Yem 2.7 upgrade and everything worked perfectly

https://usa.yamaha.com/support/updates/yem_win.html

[gary3917]

is there a way to load the styles only from these packs ....my tyros 5 is maxed out . I really dont care for the sounds, but I do want more styles. Casper has explained this in a youtube video but i would like an English version if possible . Can some one direct me to some tutorial for this in English ?

[TyrosTempest]

Hi Gary
            Yes you can when your In yem and the green ticks light up for your packs ready to load.
            Simply un tick them with your mouse leaving the styles only.
            Then just load them as you normally do on to your usb stick.
            I have Tyros 5 and did this today with no problems.
            Hope this helps you.   
           
                 Ernie.

[sunny]

Friends,

What is the email address of Yamaha music soft ?

Sunny

[EileenL]

Go to page one of this thread and you will see it.

[TyrosTempest]

Hi sunny
              I just typed into Google,welcome Yamaha musicsoft dealers!

                          I think Eileen beat me to though.

                      Ernie 

[sunny]

Go to page one of this thread and you will see it.

Hi Eileen,
  I checked page1 of this thread, but not found email address of Yamaha Music Soft.

Sunny

[EileenL]

It is on the very first message

https://shop.usa.yamaha.com/downloadables-world

[Gunnar Jonny]

Hi Sunny, 
there is no email adress at the page, at least as I have found, but scroll down and at the supportpage there is a contact-form.
Sadly it's complicated to use, or useless for those of us that's not have an US adress and zipcode.
We have to wait until the EU site is back. If it ever will happen .... 🤔

[soryt]

I totaly lost the trust in how Yamaha manage this site , all my purchases( payed a lot for them) from the past  are gone on my account .
And i dont get answers on my mails i send to Yamaha .
BIg big shame on them how they handle this  for such a large company 

S 

[Gunnar Jonny]

...... all my purchases( payed a lot for them) from the past  are gone on my account .

Same for me and probably others as too. My EU account is gone, and all history and purchases during the years after I bought T4 is gone as well. But my login deltails works at the US site, and most (except from the single style files) is downloadable for free.
Entertainer 2016 and Eurodance 2016 do still miss the Genos compatible files. Strange, because that's the very first two packs they converted and sold for Genos in 2017. 🤔 
Hopefully the EU site will be up and running again in not too long and lost data will be to find. 👍

[EileenL]

Well they did say the European site would take a month or so to get up and running properly. I think most people have managed to get there packs now from the American site.