Author Topic: "Clacky" keys on SX900/700: Please send me your Serial numbers!  (Read 9567 times)

0 Members and 1 Guest are viewing this topic.

Offline EileenL

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #100 on: September 17, 2020, 10:54:09 PM »
Mine was done by E&M quite a few weeks ago and I believe they now do most of Yamaha's repairs.
  Have not had any more trouble with my keys so far.

Offline LaHawk

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #101 on: September 18, 2020, 03:27:54 PM »
Before your warranty expires, contact Yamaha support and let them know of your problem. They will issue a case number.

Mine was done at a local authorized Yamaha dealer/repair shop. The shop ordered special grease from Yamaha, and repaired it in one day.

Before the ordering of grease and doing the repair, the shop was in contact with Yamaha to insure Yamaha would pay for the repair. They did.

Keybed keys are perfect again, with no clack. Attempting self repairs will most likely void the warranty.

« Last Edit: September 18, 2020, 03:29:50 PM by LaHawk »
Larry

Hawk Music Center
PSR-SX900
 

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #102 on: September 18, 2020, 11:05:53 PM »
I was seriousy considering an SX900 but having read this topic I've had a change of heart.  I don't need all the hassle that accompanies a new SX900 if you're unlucky enough to get one with a faulty keybed.
Tyros 4 & Bose
 

Offline Toril S

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #103 on: September 18, 2020, 11:11:28 PM »
Same here! But I have the Genos. Wonderful keybed, stable and good! Same with Tyros. My S975 is clacky, but not in a faulty way, it is how it is, and being an accordion player I don't mind.
Toril S

Genos, Tyros 5, PSR S975, PSR 2100
and PSR-47.
Former keyboards: PSR-S970.

https://www.youtube.com/channel/UCLVwWdb36Yd3LMBjAnm6pTQ?view_as=subscriber



Toril's PSR Performer Page
 

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #104 on: September 19, 2020, 07:44:40 AM »
An interesting reply Toril.  My Tyros 4 is over eight years old and had a very hard life.  The top of the keys are wearing from use but it still works perfectly. 

So what went wrong with the SX?   It appears to be a definitive quality control issuse whether that be in the manufacturing process or a design fault.   I'm no expert but it appears from the earlier posts either a cheaper product (grease) was used or it was applied incorrectly.  Maybe they should, if they can, issue a list of affected serial numbers and then potentential buyers could be assured they have the option to purchase an SX without this issue.  This assumes they know the S/N's of faulty keybeds or have not recalled the SX's with the fault that had not beed already sold.

In the meantime, I'll continue to mull over what to buy next.
Tyros 4 & Bose
 

Offline EileenL

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #105 on: September 19, 2020, 05:22:31 PM »
The SX900 is a great little keyboard. I had one of the very first ones out. I did have problems with the keys but got in touch with Yamaha who arranged to have it picked up and sent to there official repairers. It was then sent back to me and is now working fine. Mind you the keys did not make that much noise. Much less than the PSR970 in which all the keys were noisy.

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #106 on: September 19, 2020, 07:56:07 PM »
It's good to know Yamaha take care of the problem of the faulty SX keys.  However, as I said earlier, 'I don't need all the hassle that accompanies a new SX900 if you're unlucky enough to get one with a faulty keybed'. 

Thank you for your kindly response Eileen but, on that basis, I'll take a pass on an SX900 and look for a different back-up keyboard.


Tyros 4 & Bose
 

Offline Bene

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #107 on: September 20, 2020, 03:55:32 PM »
Yes, I could contact Yamaha. But then I would probably have to send the keyboard away. That would be expensive, because I would have to buy a box and pay for shipping. That costs about 70 dollars. I'm from Germany and we only have one Yamaha Motorcycle store in our city. I doubt that they can help me.

One day the warranty will expire and then I need to know how to add grease to the PSR SX900. Even in case Yamaha doesn't accept the keyboard.

Thank you very much!

The user "computec1349" already did this process. Maybe he can give us a short manual how to open up and add grease. He said synthetic grease would be perfect. He attached pictures.
Owner of a PSR S750
 

Offline LaHawk

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #108 on: September 20, 2020, 05:23:36 PM »
 I must say if I hadn't read about it, I wouldn't have even noticed the so called "clack"  or side movement.

The repair center said it seemed fine before the repair, but since Yamaha was paying for the grease and labor, they went ahead. And Yamaha USA has stated this is not a known problem, but are willing to make concerned customers happy by changing the grease, no charge.  That's what I did.  So in no way would this stop me from buying a new SX-900. It's a great keyboard.

Offline dflstarry

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #109 on: September 20, 2020, 05:39:19 PM »
+++++ 1 Larry

Offline Peterpan

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #110 on: September 23, 2020, 08:59:58 PM »
Hi
I have added extra Yamaha key grease to mine as I did not want the hassle of sending it away.
As a engineer the task was easy for me and took less than 1 Hour to complete.
I used Yamaha key grease which comes in a syringe.
There is also a synthetic grease I have used in the past by Dow corning  which is Molykote EM -30L which is white and has the same consistency as the Yamaha grease and is for plastic parts.
I would not recommend anyone without some basic skills in this area to carry out the service as there are a lot of ribbon cables around the keyboard assembly.
Regards Peter   
« Last Edit: September 23, 2020, 09:21:51 PM by Peterpan »
Yamaha PSR SX900
Korg PA4X
Yamaha DGT2A Disklavier
 

Offline Woudi

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #111 on: September 24, 2020, 09:18:26 PM »
Hallo,
I hope to buy a SX700 very soon. Seen a lot of reaction on the 900. Are there also these problems known on the 700? I'm in a little doubt now about the SX-series... :-\
 

Offline dflstarry

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #112 on: September 24, 2020, 10:47:50 PM »
Hallo,
I hope to buy a SX700 very soon. Seen a lot of reaction on the 900. Are there also these problems known on the 700? I'm in a little doubt now about the SX-series... :-\
Woudi, don't be they are great boards.
 

Offline Enildo

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #113 on: October 05, 2020, 12:31:14 PM »
Hello ladies and gentlemen!

I am bringing the latest update regarding the noisy keys on my SX900, luckily the problem has been solved by Yamaha.
Despite the company's initial stance in saying that it was not a defect, I want to thank Yamaha for the attitude of calling on customers to do the due repair.
Now I'm happy and I hope that this problem doesn't come back.
According to the technical assistance, all the keys received a new grease.
The service was carried out under the product warranty at no additional cost to me.

A hug to everyone! :) :) :)
Enildo
When word fail, Music speaks!
 

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #114 on: October 05, 2020, 12:39:02 PM »
Thank you for the update on your SX900 keyboard problem.   

Whilst most of this series are satisfactory it does seem there are a few SX900's that have this issue with the key action.

Tyros 4 & Bose
 

Offline Enildo

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #115 on: October 05, 2020, 12:53:07 PM »
Hello ladies and gentlemen!

I am bringing the latest update regarding the noisy keys on my SX900, luckily the problem has been solved by Yamaha.
Despite the company's initial stance in saying that it was not a defect, I want to thank Yamaha for the attitude of calling on customers to do the due repair.
Now I'm happy and I hope that this problem doesn't come back.
According to the technical assistance, all the keys received a new grease.
The service was carried out under the product warranty at no additional cost to me.

A hug to everyone! :) :) :)
Enildo

I also want to thank, in particular, the forum members who also participated in this repair process.
Thank you the size of the world !!!  ;) ;) ;)

Enildo
When word fail, Music speaks!
 

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #116 on: October 24, 2020, 02:53:11 AM »
Tomorrow it will be 2 months since I bought my sx900 and, unfortunately, today, out of nowhere, he started to give problems on the keys, making a noise of springs, which bothers a lot ... very sad ... brand new keyboard, nor left home yet (because of COVID-19) ... and it already has a problem ... really sad!


Original text: Amanhã fará 2 meses que comprei meu sx900 e, infelizmente, hoje, do nada, ele começou a dar problema nas teclas, fazendo um barulho de molas, que incomoda muito... muito triste... teclado novíssimo, nem saiu de casa ainda (por causa do COVID-19)... e já apresenta problema... muito triste mesmo!
 

Offline Joe H

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #117 on: October 24, 2020, 03:26:07 PM »
This makes me very hesitant to upgrade to a sx900.  Maybe I should wait until the next sx model is released.

Joe H
Music is the Universal Language!

My Article: Using Multi Pads in registrations. Download Regs, Styles & MPs:  http://psrtutorial.com/music/articles/dancemusic.html
 

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #118 on: October 24, 2020, 03:42:19 PM »
I'm having the same thoughts too. 

Surely later models won't be shipped with same problem!
Tyros 4 & Bose
 

Offline samhodgsonpsr

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #119 on: October 24, 2020, 05:00:09 PM »
I cannot recommend upgrading to the PSR SX900. Having done so myself I have had to return the instrument for repair multiple times and the same fault develops over and over again. I purchased mine in July this year. Other than the keybed itself, the build of the SX900 is very good. Some users will not have this issue, but I think it is fairly widespread so I would wait until the next model.
 

Offline Enildo

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #120 on: October 24, 2020, 05:09:14 PM »
Tomorrow it will be 2 months since I bought my sx900 and, unfortunately, today, out of nowhere, he started to give problems on the keys, making a noise of springs, which bothers a lot ... very sad ... brand new keyboard, nor left home yet (because of COVID-19) ... and it already has a problem ... really sad!

Unfortunately one more!
Welcome to the club!

Mine came back from the authorized service and so far everything is fine.
I hope it doesn't show the same defect anymore.

Enildo
When word fail, Music speaks!
 
The following users thanked this post: juliofluminense

Offline Enildo

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #121 on: October 24, 2020, 05:12:01 PM »
This makes me very hesitant to upgrade to a sx900.  Maybe I should wait until the next sx model is released.

Joe H

The defect appears only after about 2 months.
Maybe yamaha has already fixed this.
Solving this problem Joe, it is worthwhile to upgrade to SX.

Enildo
When word fail, Music speaks!
 

Offline blackpool

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #122 on: October 24, 2020, 05:41:46 PM »
as I posted earlier in the thread - using my original SX900 model the sharps/flats were a 'tad' noisy but not that bad i needed to do anything

But - Ironically the 700 i now own is fine.
not seen any comments re. this model, yet I assume it is the very same keybed as on the 900?

I am just intrigued ....


Keith
« Last Edit: October 24, 2020, 05:46:56 PM by blackpool »
 

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #123 on: October 26, 2020, 03:15:18 PM »
Unfortunately one more!
Welcome to the club!

Mine came back from the authorized service and so far everything is fine.
I hope it doesn't show the same defect anymore.

Enildo


Which AUTHORIZED did you send? I'm going to send it to my city and they still don't have that grease ... but I would already tell them that another one has already solved this type of problem.

Original message: Em qual AUTORIZADA você enviou? Vou enviar para a daqui da minha cidade e eles ainda não têm essa graxa... mas já iria falar com eles que outra já resolveu este tipo de problema.
 

Online overover

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #124 on: October 26, 2020, 04:49:13 PM »
Which AUTHORIZED did you send? I'm going to send it to my city and they still don't have that grease ... but I would already tell them that another one has already solved this type of problem. ...

Hi Julio,

have you tried to find an authorized Yamaha Service Center through this website?
>>> https://br.yamaha.com/pt/support/service_locator/index.html


Best regards,
Chris
Everyone always said: This is not possible! - Then someone came and ... just did it!
 

Offline Enildo

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #125 on: October 27, 2020, 04:38:30 AM »

Which AUTHORIZED did you send? I'm going to send it to my city and they still don't have that grease ... but I would already tell them that another one has already solved this type of problem.

Original message: Em qual AUTORIZADA você enviou? Vou enviar para a daqui da minha cidade e eles ainda não têm essa graxa... mas já iria falar com eles que outra já resolveu este tipo de problema.

I took it to the authorized in Fortaleza-CE.
The grease took a while to arrive but when it arrived, delivery was fast.

Enildo
When word fail, Music speaks!
 
The following users thanked this post: JoePana

Offline Joe H

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #126 on: October 27, 2020, 03:57:39 PM »
If the noisy keys develop again that means the problem is more than faulty grease.  Someone posted a video and I saw that there was a lot of side to side movement with the black keys.  Seems to me, this needs to be corrected (redesign the keys) and maybe also larger felt pads are needed as well.

Joe H
Music is the Universal Language!

My Article: Using Multi Pads in registrations. Download Regs, Styles & MPs:  http://psrtutorial.com/music/articles/dancemusic.html
 

Offline samhodgsonpsr

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #127 on: October 27, 2020, 04:57:05 PM »
Joe, I completely agree. To me there is clearly a bigger problem here.
 

Offline fernandopozo

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #128 on: November 15, 2020, 05:53:41 PM »
Hola, alguien tiene el vídeo de como aplicar la grasa a la teclas? Muchas gracias.
 

Offline LaHawk

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #129 on: November 15, 2020, 10:31:27 PM »
I completely disagree. Not really a  big problem to begin with, and certainly no problem after the free service.
« Last Edit: November 15, 2020, 10:43:48 PM by LaHawk »
Larry

Hawk Music Center
PSR-SX900
 

Offline samhodgsonpsr

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #130 on: November 16, 2020, 11:13:47 PM »
I’m hoping that my incident is unique but my SX900 has already been repaired twice and the same issue occurs after only a few weeks of usage. Here is a video just 3 weeks after the second repair was carried out (new grease and replacement key frame) - https://youtu.be/SEPzlqYiiqc . The keyboard is currently at E&M again for repair.

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #131 on: November 17, 2020, 08:09:38 AM »
Thank you for posting the video Sam.  It gives a very clear indication of the issue when it occurs.  I hope, as you say, it's somewhat unique to your SX.  However, three failures including the key frame being replaced just weeks apart are rather concerning.  Maybe Yamaha should consider replacing the unit given the inconvenience it's caused you. 

Hopefully, the matter will be sorted out very quickly for you.   Yamaha's after-sales service has, in my experience, always been top drawer.
Tyros 4 & Bose
 

Offline samhodgsonpsr

Re: "Clacky" keys on SX900/700: Please send me your Serial numbers!
« Reply #132 on: November 17, 2020, 04:48:34 PM »
Thanks for your reply! This particular SX900 that has been sent for repair three times is already a replacement unit as the first one I bought also quickly developed the issue. So far my experience with Yamaha's after-sales service has been very positive.

I'm hoping that the issue will finally be resolved soon.