After re- reading of the freeze up problem on the SX900 (due to possible deleting Favorites), it actually came down to just 3 members here on the PSR Tutorial, and none anywhere else on any forum or site that I'm aware of. The email response from Yamaha (see above) confirms to me that this is not really an issue. This is not to say, there was a problem, and I feel bad for the three members who had to go through this ordeal, but it does seem rare and isolated. I'm sure our emails and concerns may have possibly helped Yamaha correct this with the latest update. We'll never know for sure, as part of the update includes "Fixes Other Problems", whatever that is.
One of those on this forum, Keith sent his back back for repair
before the latest update, Rudy had his "freeze up" repaired by the latest update, and that leaves Christopher as the lone owner with still the problem, and not sure what's going on with him. He just may be an unfortunate one that received a bad board. I hope he gets it resolved by either trying again with firmware updates, or sending it in for repair
So my point is, the freeze/ favorite issue, does NOT appear to be this huge World Wide problem, and for the 3 people I know that had this problem, two had it fixed by Yamaha, and the third is working on it.
So perhaps we can relax, and just enjoy this great keyboard?
I really hoped this would fix my SX900 but no luck... it installs the firmware successfully, but then when it asks me to restart, it still stays at the SX900 logo.
Christopher, am I wrong, I thought I remember reading that you sent your keyboard back for repair? If not, try a few more times, as the firmware update appears to correct your problem. Or maybe send it back? Good Luck
It has just been reported that a new firmware for SX900 is out (v1.04).
Sadly, no mention of this issue in the fix lists, but for those who currently have this keyboard blocked at home by this issue , it probably won't hurt trying to install this new firmware. you never know ....
Best regards
Rudy
Yamaha may not mention it specifically in the firmware update, but it includes fixes to "Other Problems" and has resolved the problem for one of the two members that reported this problem here on PSR Tutorial. (Not sure what's going on with Christopher)
Hi Boys...
It was the last chance and I was just waiting for this
Updated the new firmware (1.04) ... And miracle the keyboard has resumed its operation !!! WOW ... Thanks Yamaha ... and Thanks Rudy
That's great news Rudy.
Hi Larry, to which email address did you send the SX900 information? I live in Colombia and I would like to be able to communicate to the corresponding site. If you can help me with this, I appreciate it. Cheers. Hans
Hans, if you registered your SX-900 with Yamaha / Columbia website, just contact support through there, or ask the merchant from where you purchased your keyboard, or maybe even try calling USA Yamaha Customer Support - 714-522-9000 Option 3, and ask how you contact support, Columbia. Good luck.
Thank you Larry for your initiative and feedback on this issue. I do use a few favourites and had no problems with them, so I continue to do so. If problems occur, I do know how to react
You got the right approach. The latest firmware update seemed to have fixed the problem to the PSR forum member that had the Favorites problem. But I understand the concern, this issue was alarming, because it caused a problem to three members here on the forum.
Hi rene,
right ... it is only a suspicion, but it happened to three people.
One of them sent the keyboard back to repair BEFORE the latest update. The second person had his problem fixed with the latest update, and the third is still trying to resolve his issue.
I have not had to restart due to error messages I find my registrations that worked today may not work tomorrow. I don't believe it's user error either because I have worked and reworked some registrations several times.
Steve, the latest update may have solved your registration problem:
V1.03 to V1.04
Increased the font size of the Score, the Lyrics, and the Text Viewer display.
Fixed a problem in which, under a certain situation, the indication lamps (MIDI indicator) on the Mixer display would not work.
Fixed a problem in which the Registration Memory function would not work properly in some cases.Fixed a problem in which the Audio Song parameters were not properly saved to Registration Memory in certain situations.
Fixed a problem in which the instrument would, in certain situations, become unresponsive to operations when attempting to save a Mic Setting.
Now supports use with the Yamaha Expansion Manager (V2.6.0 or later).
Fixed other problems.