Author Topic: Unable to install 1.4 upgrade (Read 328794 times)

Alfred59 · « **on:** July 04, 2019, 09:26:03 AM »

After exhausting all possibilities I’ve come to the conclusion that the keyboard is faulty. It cannot read the v 1.4 usb in any of the ports. I was trying to test this theory by reinstalling v1.3 which is running on the Genos at the moment but I can’t find it on the Yamaha website to download. Would anybody know where I can find v 1.3 or recommend another way to test if the USB ports are working ok.

Dromeus · « **Reply #1 on:** July 04, 2019, 09:36:41 AM »

Quote from: Alfred59 on July 04, 2019, 09:26:03 AM

After exhausting all possibilities

Did you try a factory reset?
http://www.psrtutorial.com/forum/index.php/topic,50559.msg395711.html#msg395711

Stijn · « **Reply #2 on:** July 04, 2019, 09:38:07 AM »

Here is the 1.30 version: https://www.dropbox.com/s/o1pes8rsmqtr6dk/genos_v130.zip?dl=0

Did you Unzip the file?
Did you only copy the file GENOSSETUP.PRG to the Root of a USB drive?
Did you remove all other USB drives?

Did you press and hold the START/STOP button of the Style section while switching on the Genos?

Sorry for all these 'obvious' questions, but these things were the cause for others not to succeed in updating.

Stijn

Alfred59 · « **Reply #3 on:** July 04, 2019, 02:33:47 PM »

Yes I have tried all those things. The genos does not see the usb. I will have to return it to Yamaha and see what they can do.

robinez · « **Reply #4 on:** July 04, 2019, 02:38:40 PM »

you probably did this, but did you format the usb stick on the Genos?

When i just got my Genos is copied some styles to the usb stick that i had. When i used that stick on the genos the stick was completely empty on the genos. On my computer it showed me that there were files on it. Then i formatted the usb stick on the genos and copied the files again on the usb stick on my computer. Then the usb stick worked flawlessly on the genos (it was a 64 gigabyte usb stick that i also used to install the 1.4 upgrade)

EileenL · « **Reply #5 on:** July 04, 2019, 02:56:33 PM »

Can you see anything else on your USB sticks Like Styles , Songs or Registrations. If so there is nothing wrong with the keyboard USB ports.

Georgeandmarj · « **Reply #6 on:** July 04, 2019, 03:12:34 PM »

I've just successfully installed 1.40. I followed the instructions on the site. I formatted the USB on keyboard. Then downloaded the zip file, unzipped and put the file onto the root. It is a 16Gb and I did it on the front port ,I left the stick underneath. It only took about 4 mins and cross fingers everything is working.

Kame · « **Reply #7 on:** July 04, 2019, 03:16:04 PM »

Quote from: Alfred59 on July 04, 2019, 09:26:03 AM

After exhausting all possibilities I’ve come to the conclusion that the keyboard is faulty. It cannot read the v 1.4 usb in any of the ports. I was trying to test this theory by reinstalling v1.3 which is running on the Genos at the moment but I can’t find it on the Yamaha website to download. Would anybody know where I can find v 1.3 or recommend another way to test if the USB ports are working ok.

unfortunately, you are not the only one who can not update 1.4

EileenL · « **Reply #8 on:** July 04, 2019, 05:19:03 PM »

I fail to see why a few of you are having such problems. If you are following the instructions to the letter there is no reason why the update will not install.

Kame · « **Reply #9 on:** July 04, 2019, 05:29:52 PM »

Quote from: EileenL on July 04, 2019, 05:19:03 PM

I fail to see why a few of you are having such problems. If you are following the instructions to the letter there is no reason why the update will not install.

I do not understand it either. today I have re-inserted the 1.3 system and everything is done.
when loading the system 1.4
pops up

[attachment deleted by admin]

Kame · « **Reply #10 on:** July 04, 2019, 05:33:28 PM »

First step is...

[attachment deleted by admin]

Kame · « **Reply #11 on:** July 04, 2019, 05:34:26 PM »

Next...

[attachment deleted by admin]

EileenL · « **Reply #12 on:** July 04, 2019, 05:35:44 PM »

Programme installer will show on all update before it starts to install the programme Are you pressing the Start/Stop button on the style when asked to.

Kame · « **Reply #13 on:** July 04, 2019, 05:37:15 PM »

Quote from: EileenL on July 04, 2019, 05:35:44 PM

Programme installer will show on all update before it starts to install the programme Are you pressing the Start/Stop button on the style when asked to.

of course, just like in the pictures. the first photo is the last one that pops up.

I wanted to say again that I did update 1.3 and it went without a problem..!!

Alfred59 · « **Reply #14 on:** July 04, 2019, 07:53:02 PM »

This is the message I get every time I insert the usb “please insert the install media”. No other message comes up no matter how long I hold on. The file is unzipped and at the root level, the usb has been formatted on the genos, I have tried different usb downloads. I hold the start/stop button with the power up button.. I have checked using another usb stick that the genos can read playlists on it so the USB port is ok (thanks Eileen for the suggestion). I am at a total loss as to what else I can do.

Alfred59 · « **Reply #15 on:** July 04, 2019, 07:54:56 PM »

PS I did a factory reset as well.

travlin-easy · « **Reply #16 on:** July 04, 2019, 08:32:30 PM »

Alfred, did you download the zip file to the USB, then unzip it in the USB as well - this could be a problem.

If this is the case, try downloading it to your PC, then unzipping the files in your PC and copying the unzipped files to the root directory of the USB drive. Be sure to remove the old files from the USB before doing this, though or the keyboard would be confused if both versions were on the USB drive.

Hope this helps,

Gary

Alfred59 · « **Reply #17 on:** July 04, 2019, 09:47:25 PM »

Hi Gary, the file was unzipped automatically on the iMac. I then transfered the single file not in a folder to the usb at root level. Nothing else is on the usb.Thank you for the suggestion.

AlBags · « **Reply #18 on:** July 04, 2019, 09:56:16 PM »

I took any old USB stick I have been using (although I only use Sandisk)
Unzipped using WINRAR Mobile app. the downloaded .zip from my mobile smartphone through the connected OTG cable/USB stick
Made sure the extracted file was on ROOT of drive and was around 290Mb (as I have MANY other folders on root)
Plugged, restarted Genos, holding reqd buttons.
Update file found straight away, completed upgrade after 2 minutes.
This is just to illustrate that the File System/OS is not fussy, so long as a clean file.

What I DID do was to make sure update file is on ROOT of the drive, and check the display
to ensure it agreed update file found.

I also unplugged all other USB's in use (the one underneath) before update and rebooting.
You really want to reboot with NO USB's occupied first, then reboot with the upgrade stick in.

Chrs!

AlBags · « **Reply #19 on:** July 04, 2019, 10:01:40 PM »

Alfred:

That message about 'Please Insert Install Media'
You get that every time you insert a stick?

Some OS's will say something similar after a process is started, but then it cant find the file.
Does it say that after reboot?
Are you certain there is NO USB stick installed in no1? (UNDERNEATH slot)

Chrs. Al

AlBags · « **Reply #20 on:** July 04, 2019, 10:05:33 PM »

Alfred .. I see you are using MAC.
Can you see the file extension of the extracted file you are putting on the USB stick?

I wonder if MAC is doing something to it.
Can you download to Windows and load to a USB stick from that to test?

travlin-easy · « **Reply #21 on:** July 04, 2019, 10:56:51 PM »

Ironically, about a decade ago, when the PSR-3000 had an OS update, there were lots of folks on this forum that underwent the same problem. Back then, the update had to be made using a Smart Media Card. I purchased an inexpensive 128 mb card, put the update on the card, updated my keyboard in 2 minutes, then that card went on a worldwide tour, as I mailed it around the entire globe several times to users who were having update problems. So, this time around, someone who owns a Genos, which I do not, can do the same thing. I probably spent $40 on postage back then, and several others mailed my SM card to others that needed it. It came home about a year later.

Oh, and everyone that used the card has a successful installation.

Good luck,

Gary

valimaties · « **Reply #22 on:** July 05, 2019, 06:55:35 AM »

Quote from: travlin-easy on July 04, 2019, 10:56:51 PM

Ironically, about a decade ago, when the PSR-3000 had an OS update, there were lots of folks on this forum that underwent the same problem. Back then, the update had to be made using a Smart Media Card. I purchased an inexpensive 128 mb card, put the update on the card, updated my keyboard in 2 minutes, then that card went on a worldwide tour, as I mailed it around the entire globe several times to users who were having update problems. So, this time around, someone who owns a Genos, which I do not, can do the same thing. I probably spent $40 on postage back then, and several others mailed my SM card to others that needed it. It came home about a year later. Oh, and everyone that used the card has a successful installation.

Good luck,

Gary

Hi Gary.
Great job you did... But I don't think right now is the same problem. As I said in other posts, I think there is some particular problem with some of Genos keyboards. We know there was multiple lots manufactured from the beginning till now, so my thoughts are that is some particular lot of keyboards which has some components inside which does not accept some parameters inside firmware update file.

Regards,
Vali

beykock · « **Reply #23 on:** July 05, 2019, 07:26:32 AM »

Hi Vali :

Are you saying it is not a software but a hardware problem ?
Never heard that before ...🐻

I am confused ... plse explain. Thanks !

Babette

valimaties · « **Reply #24 on:** July 05, 2019, 07:48:49 AM »

Quote from: beykock on July 05, 2019, 07:26:32 AM

Hi Vali :

Are you saying it is not a software but a hardware problem ?
Never heard that before ...🐻

I am confused ... plse explain. Thanks !

Babette

Quote from: valimaties on July 05, 2019, 06:55:35 AM

... which has some components inside which does not accept some parameters inside firmware update file.

Could be some old/different components on motherboard which cannot accept some parameters... There are only suppositions, but regarding of only some of users encountered this problem with update, even after using different USB sticks, this could be a problem. Think about that they told us reinstalling 1.30 works, but installing 1.40 does not work... Which means the procedure is the same but only new update does not work...

Regards,
Vali

overover · « **Reply #25 on:** July 05, 2019, 08:11:24 AM »

Hi Alfred,

there are two different categories of USB sticks: Most sticks are recognized on a PC as a "Removable Disk" (= standard), but some sticks are recognized as a "Local Disk" on a PC:

http://woshub.com/removable-usb-flash-drive-as-local-disk-in-windows-7/

BOTH categories of sticks can be used on Yamaha Keyboards for "normal" use. BUT for Firmware Updates, a stick MUST be used, which is recognized as a "Removable Disk". Please double check this on a Computer OR try other sticks.

Best regards,
Chris

Kame · « **Reply #26 on:** July 05, 2019, 08:22:15 AM »

Quote from: overover on July 05, 2019, 08:11:24 AM

Hi Alfred,

there are two different categories of USB sticks: Most sticks are recognized on a PC as a "Removable Disk" (= standard), but some sticks are recognized as a "Local Disk" on a PC:

http://woshub.com/removable-usb-flash-drive-as-local-disk-in-windows-7/

BOTH categories of sticks can be used on Yamaha Keyboards for "normal" use. BUT for Firmware Updates, a stick MUST be used, which is recognized as a "Removable Disk". Please double check this on a Computer OR try other sticks.

Best regards,
Chris

What is the meaning if people write clearly that the 1.3 system is loading on the same stick and the 1.4 system does not load..!!

valimaties · « **Reply #27 on:** July 05, 2019, 08:28:34 AM »

Quote from: Kame on July 05, 2019, 08:22:15 AM

What is the meaning if people write clearly that the 1.3 system is loading on the same stick and the 1.4 system does not load..!!

Exactly as I said

Quote from: overover on July 05, 2019, 08:11:24 AM

Hi Alfred,

there are two different categories of USB sticks: Most sticks are recognized on a PC as a "Removable Disk" (= standard), but some sticks are recognized as a "Local Disk" on a PC:

http://woshub.com/removable-usb-flash-drive-as-local-disk-in-windows-7/

BOTH categories of sticks can be used on Yamaha Keyboards for "normal" use. BUT for Firmware Updates, a stick MUST be used, which is recognized as a "Removable Disk". Please double check this on a Computer OR try other sticks.

Best regards,
Chris

This is a "tech-tip" on how to make your removable drive to be seen by operating system as Local Drive. There is NO USB stick in the world which is by default seen by an OS as Local Drive. (or I did not found one yet). Removable HDD (passport drives) are seen by OSes like Local Drive because its firmware is made like this, it has that bit set to "as Local Drive", but USB Stick?! Please show me an USB stick which is seen by Windows as Local Drive

Best regards,
Vali

beykock · « **Reply #28 on:** July 05, 2019, 08:52:43 AM »

Hi Vali :

Are you serious ?
Might it be possible your suggestions are not realistic, almost a bridge too far ?😟

It is hard to believe the Yamaha electronic - and software engineers are making this kind of mistakes !!!😰
Why should they ?💣

Sorry ... I do not buy that. Nobody will here, I guess.

Yamaha's employees are very serious and reliable people.

Babette

overover · « **Reply #29 on:** July 05, 2019, 09:14:47 AM »

Quote from: valimaties on July 05, 2019, 08:28:34 AM

... This is a "tech-tip" on how to make your removable drive to be seen by operating system as Local Drive. There is NO USB stick in the world which is by default seen by an OS as Local Drive. (or I did not found one yet). Removable HDD (passport drives) are seen by OSes like Local Drive because its firmware is made like this, it has that bit set to "as Local Drive", but USB Stick?! Please show me an USB stick which is seen by Windows as Local Drive

Hi Vali,

we (here in the German Yamaha Forum) really HAD such sticks in the past (which are recognized as a "Local Disk" on PC and don't work for Firmware Updates with Yamaha Keyboards). You can contact Frank Steinbrecher (username "frankmusik"). He can tell you more about this topic.

Best regards,
Chris

overover · « **Reply #30 on:** July 05, 2019, 09:34:29 AM »

Quote from: Kame on July 05, 2019, 08:22:15 AM

What is the meaning if people write clearly that the 1.3 system is loading on the same stick and the 1.4 system does not load..!!

Hi Kame,

Alfred wrote:

Quote from: Alfred59 on July 04, 2019, 09:26:03 AM

After exhausting all possibilities I’ve come to the conclusion that the keyboard is faulty. It cannot read the v 1.4 usb in any of the ports. I was trying to test this theory by reinstalling v1.3 which is running on the Genos at the moment but I can’t find it on the Yamaha website to download. Would anybody know where I can find v 1.3 or recommend another way to test if the USB ports are working ok.

As I understand that, he did NOT use the same USB stick with Update V1.30, at this time.

Best regards,
Chris

valimaties · « **Reply #31 on:** July 05, 2019, 10:09:55 AM »

Quote from: beykock on July 05, 2019, 08:52:43 AM

Hi Vali :

Are you serious ?
Might it be possible your suggestions are not realistic, almost a bridge too far ?😟

It is hard to believe the Yamaha electronic - and software engineers are making this kind of mistakes !!!😰
Why should they ?💣

Sorry ... I do not buy that. Nobody will here, I guess.

Yamaha's employees are very serious and reliable people.

Babette

Hi Babette.

Taking in consideration that USB stick (or many) is not the problem (because he said he could install v1.30 from the same USB stick, but 1.40 could not be able to install it) the only problem I see is the hardware incompatibility !
I want to believe I am wrong, but could be a reason!

Regards,
Vali

beykock · « **Reply #32 on:** July 05, 2019, 12:00:10 PM »

Hi Vali :

I see.
Only Yamaha can give the answer and/or solve this problem.
Hope these people will be helped out asap.😎

Babette

Bill · « **Reply #33 on:** July 05, 2019, 01:05:03 PM »

Obviously the problems people are having is a difficult issue for us to determine what is going on, however a couple of suggestions from me.

It is obvious that the PRG File is in the correct place and is being read, otherwise the installer would not know it is update 1.4. I would find it difficult to accept that the problem was down to a Hardware issue with the keyboard. This leads me to thing that there maybe a configuration issue with the problem KB's that we have not setup.

IE.

Have you setup the Keyboard Lock Facility
Have you got a custom screen background set up.
Have you enable the facility to display your name.

I would try a FULL RESET not a Soft Reset and try again.

travlin-easy · « **Reply #34 on:** July 05, 2019, 04:20:30 PM »

I guess for those that absolutely cannot or unable to install the update, your only option is to take the keyboard to an authorized repair center and have them do the task for you.

Good luck,

Gary

AlBags · « **Reply #35 on:** July 05, 2019, 04:42:03 PM »

Yes .. looking like a firmware issue to me now. Firmware is the software inside hardware components, that make them work. I'm willing to bet there are different hardware/software revisions inside Genos.
If it IS a firmware issue, Yamaha would have to issue a patch fix for troubled owners.
For now, I don't think Yamaha know at all. They would need a donor kb (that exhibits the fault) for testing.

Alfred59 · « **Reply #36 on:** July 05, 2019, 05:11:37 PM »

Hi AlBags,
Thanks for your suggestion which I tried.i.e I downloaded the program from a PC instead of my iMac. Genos read the usb this time and started to load 1.4 and I thought I’d cracked it. But then it stopped. I’ve tried it in all three sockets but it stops shortly after identifying the usb. With the iMac download it couldn’t even see the usb so it’s a slight improvement but still useless.. Never had this problem before. It’s a pity in a way that so few people are affected otherwise Yamaha would have to sort it out. My dealer has gone bust and Yamaha are not being helpful.
Looks like I’m stuck with 1.3.

beykock · « **Reply #37 on:** July 05, 2019, 06:35:14 PM »

Why not go to a Yamaha service centre ?
Warranty, right ?

Babette

StuartR · « **Reply #38 on:** July 05, 2019, 10:07:51 PM »

Quote from: Kame on July 05, 2019, 08:22:15 AM

What is the meaning if people write clearly that the 1.3 system is loading on the same stick and the 1.4 system does not load..!!

Perhaps the 1.4 update writes into an area of the Genos firmware that hasn't been updated before and that area in a few rare Genos instances has become non-writable (corrupt). Pure speculation of course.

AlBags · « **Reply #39 on:** July 05, 2019, 10:49:44 PM »

Looks that way, or incompatibility somewhere, Stuart ..
A lot of hardware controllers, each with FW. Who know which one.
I would have thought Yamaha had received a KB for analysis by now. Shame they never seem to say whats going on.
I would expect a downloadable patch or another FW, like 1.41 to fix.

Alfred59 · « **Reply #40 on:** July 06, 2019, 09:30:24 AM »

Babette, I could take it to a service centre but the nearest one is an 8hr round journey. Not keen on that but may have to bite the bullet. . My dealers closed down so not sure on the warranty period.

Alfred59 · « **Reply #41 on:** July 06, 2019, 09:36:32 AM »

Does anybody know the uk warranty period for the Genos? My dealer who has now closed down in Exeter wrote 2 years on my receipt. I can’t find anything about it on the web.

EB5AGV · « **Reply #42 on:** July 06, 2019, 09:49:43 AM »

All Europe has, by law, at least 2 years warranty.

Jose

frozzers · « **Reply #43 on:** July 06, 2019, 09:50:48 AM »

If you register with Yamaha, they’ll give you a 2 year warranty and a free expansion pack.

https://member.europe.yamaha.com/

Cheers

Chris

frozzers · « **Reply #44 on:** July 06, 2019, 10:07:15 AM »

I should add that, as Jose said, you’re entitled to a 2 year warranty anyway.

https://download.yamaha.com/files/tcm:39-627776#page=32

UK details on page 107 of the download from the above link.

Cheers

Chris

mcbrown · « **Reply #45 on:** July 06, 2019, 10:32:51 AM »

I usually wait after the release of software upgrades and let the early download installer people test it for me in the hope that any problems are identified and sorted before I go ahead. So I think I'll wait another month or so before I install 1.4.

Murray

Alfred59 · « **Reply #46 on:** July 06, 2019, 01:08:27 PM »

Thank you to everyone for the information and suggestions on this topic. I’ve reached the end of the road so to speak so will have to take it into Yamaha, an 8hr round trip. Alfred

EB5AGV · « **Reply #47 on:** July 06, 2019, 01:45:03 PM »

Quote from: Alfred59 on July 06, 2019, 01:08:27 PM

Thank you to everyone for the information and suggestions on this topic. I’ve reached the end of the road so to speak so will have to take it into Yamaha, an 8hr round trip. Alfred

May you share, if you prefer by private message, the serial number of your unit?. I still think it is a good idea to find out which serial numbers are affected.

Thanks!

Jose

frozzers · « **Reply #48 on:** July 06, 2019, 02:10:15 PM »

Whereabouts in the UK are you and where are you proposing to drive to with your Genos?

Cheers

Chris

Alfred59 · « **Reply #49 on:** July 07, 2019, 10:22:21 AM »

Hi Chris,
I live near exeter and my nearest repair centre is Milton Keynes. I reckon 4hrs each way maybe less on a good day. Why do you ask?
Alfred

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Author Topic: Unable to install 1.4 upgrade (Read 328794 times)

Alfred59

Alfred59

Kame

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beykock

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