People, I think one of the causes for all this hostility lies in the fact Yamaha doesn't talk to its Genos customers through mass emails or forums like this one. They are very tight lipped about new product announcements, which they should be. Otherwise, the competition can use the information to their advantage. When it comes to buggy software, that's different. Why aren't they talking to us to reassure us that they know there are some issues and that they are working on it? It's a fact in business that 87 percent of customers will not return to your place of business when the customer perceives a sense of complacency in the management. Yamaha is a very good company with wonderful products, but they need to talk to us, as well.
I think we can all agree that bugs are often found by only a select few who choose to dive into the deep end of the Genos. Most players never venture into those waters. However, a bug is a bug. Even if only a handful of users worldwide find the bug and can't do what they want on their Genos because of this bug, then it needs to be fixed. At that point, business practices come into play. Is Yamaha looking at how many times a particular bug causes issues and measuring that against the cost to fix it? You can be sure if the bug has a broad spectrum negative effect for most users, a repair would be pushed out pronto! For the super-obscure bugs, they may just fix them in the next model issue. I totally disagree with that concept because it reduces customer satisfaction (in a very small user sample) to cold hard mathematical equations called, “profit.”
So, instead of raising the hostility meter, let’s all join in and ask Yamaha when we can expect the next update. Meriam has her opinion – no question about that, but in her own way she is only asking Yamaha to acknowledge a problem and fix it. She’s not alone.