Genos registration numbers fading away !!!!!!

[Al Ram]

Hello Friends

I just noticed that some numbers on the registration buttons are fading away, specially numbers from 1 to 4.   It is not even a year !    anyway . . . . anyone noticing the same ?  I do not know why.   i guess mostly use . . . . i always have my hands clean when playing, so, it is not because of dirt or sweat or anything like that.   

Is there an easy way to replace them ?  I do not use the OTS buttons and the numbers on those are pretty good.   would it be easy to exchange them ?    Only problem is that eventually those numbers will also fade away  . . . .

Any way to re-paint them ?

Any suggestions/Comments are appreciated.

thanks in advance.

[beykock]

Never heard this defect ever before. 😱
Cleaning problem maybe ?

IMO you have to contact your Yamaha dealer and replacement should be done free of charge ( if warranty ).

Good luck !
Babette

[Tankdave]

Any chance of a picture?

[EileenL]

Had my Genos for over a year and my buttons are still like new. How do you clean them. All that is needed is a dampened cloth in plain water and a micro fiber cloth to polish.

[Tankdave]

Maybe it's a build up of "dirt" over time on the most used buttons? 

NB. Not saying you are dirty but are hands can get greasy etc.

[Bud2]

I use my Registration buttons a lot also and I have had my Genos over a year now and I can't see any difference from when it was new. I can only suggest you have faulty buttons. I only hoover any dust off and wipe the screen with barely a damp cloth.
Bill

[Bachus]

Som peoples sweat is like toxics, combined with lots of preasure its a killer

[zionip]

Hello Friends

I just noticed that some numbers on the registration buttons are fading away, specially numbers from 1 to 4.   It is not even a year !    anyway . . . . anyone noticing the same ?  I do not know why.   i guess mostly use . . . . i always have my hands clean when playing, so, it is not because of dirt or sweat or anything like that.   

Is there an easy way to replace them ?  I do not use the OTS buttons and the numbers on those are pretty good.   would it be easy to exchange them ?    Only problem is that eventually those numbers will also fade away  . . . .

Any way to re-paint them ?

Any suggestions/Comments are appreciated.

thanks in advance.

Hi Al,

I am sorry to hear that the printed numbers of the most frequently used registration buttons of your Genos are fading away.

The cheapest and easiest remedy - you can use a Brother P-touch label maker with black on clear tape to print out the faded numbers 1 to 4, cut them to fit on the buttons, and stick / superimpose on top of the buttons. 

I use this method to label configurable buttons / sliders for some of my keyboards / MIDI controller surfaces for applications like vArranger, Sunday Keys 1.4 and Worship Essentials 2 ( MainStage 3 worship templates ). 

Thanks,
Paul

[Al Ram]

Thanks all for your quick and very good responses.

I got a couple of good ideas.

To start with, i already emailed the USA dealer I purchased Genos from, explained the problem and asked his help with the warranty.     The keyboard was delivered to me on 12/27/2017 but did not start using it until January 2018.  So, hopefully the warranty is still good.

The idea to use a label maker is also good.  I can do that as a last resource.  I guess would have to do that from time to time because those will also fade away eventually.

It seems that no-one else is experiencing this problem.  Not sure why this is happening here.   I always play with clean hands and ceretainly no grease on my hands.   I gently clean the Genos with a dry soft cloth. (the type used for a car).

Per request, I am attaching a couple of pics.

Will keep you informed of results.

thanks again.








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[beykock]

Warranty is not a problem here.
Your keyboard is only one year old.

To keep your warranty I should not open my Genos if I were you.

Now it is up to Yamaha to help you out, free of charge.

I wonder if all reg buttons do not need to be replaced ?

It would be great if your dealer offers you an other arranger Yamaha keyboard during the repair of your Genos.

Cross my fingers.😏

Wish you a Happy New Year.

Keep smiling, Babette

[Roland]

I like the way Yamaha did the button printing on Tyros 3 for example. The print is not on top of the button, but underneath it. The button itself is just clear plastic and you can see through. This way, you can "abuse" those buttons as much as you want, but the "print" simply cannot deteriorate. Maybe a suggestion for a future version of Genos :-)


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[JohnS (Ugawoga)]

Hi
The most sensible answer would be as i have worked out.
I have looked at my buttons and it looks as though the buttons are printed on and protected somehow
This suggests to me that the coating over the print is defective.
They must do it with heat or something when they make the moulding so it is unscratchable.
Still a defective set of buttons which I am sure Yamaha will replace for free
I cannot rub the numbers off my cheap computer keyboard . You would expect better from £$,5000 Genos monster
Look at the back and make sure it was not made in Calcutta!!


All the best
John

[beykock]

Hi John,

Is the unit Genos price of $5000 still valid ?
It looks like the present price has been decreased, right ?

Happy New Year !

Babette

[Bachus]

Hi John,

Is the unit Genos price of $5000 still valid ?
It looks like the present price has been decreased, right ?

Happy New Year !

Babette

Overhere in Holland you can find them as low as €3500 after some bargaining..
Official price has not changed however.. 
but you can find online prices as low as 3799

[EileenL]

I don't think anyone has paid the book price for Genos and some of us got very good deals that bought the first ones.

[Al Ram]

The $5K is the MSRP.  Most people did not paid that price but got better pricing from good dealers.

I contacted my dealer about the registration buttons problem (numbers fading away) he said i need to contact Yamaha directly to start the warranty process. 

I called yesterday but Yamaha was on vacation.  Will try again tomorrow Wednesday 

Yes. i liked the T4 and T5 registration buttons where the number was inside.

thank you all.

[Toril S]

The dealer is the one who shall contact Yamaha for you. That was a very strange answer, and he is not correct.

[Bachus]

The dealer is the one who shall contact Yamaha for you. That was a very strange answer, and he is not correct.

Thats where buying local comes in..
Support.. support... Support

[Toril S]

Yes! I try to avoid buying over the net. But I am so lucky as to have a fine music store in Trondheim where I live😀

[Al Ram]

The dealer is the one who shall contact Yamaha for you. That was a very strange answer, and he is not correct.

That is what i thought !!! I agree i found the answer strange.  I sent an email to the dealer explaining the problem. He responded via email indicating that i should contact Yamaha. He did not even provide me with a phone number.

I have not mentioned the name of the dealer because it is a very reputable USA dealer very well known to people in this forum and recommended here many times.  In fact I got the name from here and have purchased more than one keyboard from him.   

Maybe that is the way it works in USA.   I will contact Yamaha tomorrow and start from there.

thanks   

[beykock]

It must have been a painful " dealer service " experience for you. 😰

Since it looks to be a warranty case it is much better to contact Yamaha USA directly, IMO.

Good luck.

Babette

[EB5AGV]

One of the things I didn't like on the Genos (and even wrote that on my opinion on the German online seller Web months ago) was the labelling of the buttons. I was worried about their durability. If you see them with angled lighting and a magnifying glass, you will see that there is no protection layer, it is just the paint over the plastic. That is not a durable solution and, even if now we know of only one case, I am afraid we will get more labelling fade cases over the time.

I really hope I am wrong!

Jose

[Lee Batchelor]

I bought a 2018 Honda Odyssey a year or so ago. There are several examples of where Honda has "cheaped out" on the quality, all in the name of profit.

Sadly, it seems Yamaha has begun to follow suit. When I first opened my Genos, there was a major blemish on the main deck. Not long ago, we would NEVER see this kind of workmanship from a Japanese product. Looks like the Japs have adopted some of the more questionable business models of the West. For proof, I give you the button design of the Tyros series versus Genos, as Roland points out. You can hit the Tyros buttons with a hammer and do no damage. Genos? Hmm? Let's hope this is an isolated case.

Al, I don't care how good your U.S. dealer is. It's his or her job to step up to the plate on warrantee and not slough you off to Yamaha without giving you a contact number. That's the last time I would buy anything from that dealer!

[beykock]

Sorry Al but I am confused. 😫

Why is the name of this Yamaha USA dealer not mentioned here ? A legal problem, maybe ?

IMHO this dealer, all potential buyers, customers and Yamaha USA need to know this important information, right ?

Babette

[Bachus]

Sorry Al but I am confused. 😫

Why is the name of this Yamaha USA dealer not mentioned here ? A legal problem, maybe ?

IMHO this dealer, all potential buyers, customers and Yamaha USA need to know this important information, right ?

Babette

Open and honest communication..

If they deserve kudos praise them
If they underperform, that should be shared to

[Al Ram]

thanks. 

The reason i did not want to provide the name of the dealer is because i was not entirely sure that his answer was correct or not and did not want to be unfair.  I wanted to check with Yamaha first.

I called Yamaha USA and they told me that in fact I should have started the warranty process with Yamaha.

So, it turns out that the dealer response was appropriate. 

I am now working directly  with Yamaha . . . . they referred me to a couple of Yamaha certified repair shops in my area (San Diego) that perform warranty work.

Not sure yet if the warranty will still apply.  The Genos Keyboard warranty is for one year.  They asked me for the invoice which is dated December 5, 2017.  So, if they go solely on the date of the invoice, the warranty is already expired.

However, it took like 3-4 weeks after invoice date to get the keyboard shipped and delivered to me.  So, warranty still a grey area.

Still working with Yamaha. Will keep you informed.   

Fortunately, the fading numbers on the registration buttons bother me but are not a malfunctioning problem.   

Thanks

[beykock]

I am very surprised you have only 1 year warranty.😫
Are you sure ? See your manual, plse.


Babette

[Toril S]

Hello Al. In Norway we have 2 years warranty, and within 5 years we have the right to complain if anything goes wrong with the product. And here it is the dealer that takes contact with Yamaha. I believed this was so everywhere, but appearently not. But you chould have 2 years warranty. Having had a keyboard that gave up the spirit after 10 months, I am glad I have 2 years warranty here!

[Lee Batchelor]

In Norway we have 2 years warranty, and within 5 years we have the right to complain if anything goes wrong with the product

I believe we only have a one year warranty in Canada. A fellow Canadian can correct me if I'm wrong, but if I'm right, it's further proof that Yamaha could care less about our business. Warranty durations should be global. Why give preferential treatment to Europe over Canada?? I hope I'm wrong.

[Al Ram]

It appears that the Yamaha warranty varies depending on Country.

The PDF of USA warranty is attached.   1-year for Arrangement keyboards.

Thanks

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