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Genos (12 Boards) => Genos YEM & Expansion Packs => Topic started by: Maestro H on May 01, 2020, 04:33:09 PM

Title: Yem Expansion Manager, Help plz
Post by: Maestro H on May 01, 2020, 04:33:09 PM

Hello, when I try to import a pack to expansion manager , I got a this massage • this pack couldn’t not be imported because a pack of the same name already exists• but my packs section  is empty , I tried to uninstall and install the manager but still same problem , any help please

Title: Re: Yem Expansion Manager, Help plz
Post by: overover on May 01, 2020, 04:50:31 PM

Hi Maestro H,

please answer these two questions first so I can help you:

- Are you on Windows or on macOS?

- Have you installed the latest Expansion Manager (YEM) version 2.6.0?


Best regards,
Chris

Title: Re: Yem Expansion Manager, Help plz
Post by: Maestro H on May 01, 2020, 05:37:34 PM

Hello
I’m on MacOS and latest yem expansion version, thanks for your help

Title: Re: Yem Expansion Manager, Help plz
Post by: overover on May 01, 2020, 05:56:00 PM

Quote from: Maestro H on May 01, 2020, 05:37:34 PM

Hello
I’m on MacOS and latest yem expansion version, thanks for your help

Thanks for your quick reply! This is a known problem that can occour sometimes.

In this case, the User folder of the YEM should be renamed (from "Expansion Manager" to e.g. "Expansion Manager OLD"). The next time the YEM is started, a new, empty user folder will be created.

The instrument info file (.n27) must then be re-imported into the YEM, and the login data for the Yamaha MusicSoft account must be re-entered on request.

Alternatively, you could COPY this data from the old to the new user folder.

The user folder is NOT in the YEM program folder. On macOS, I don't know the exact location of this user folder, because I'm currently only working with Windows.

I will try to find out this information and then I will contact you again.


Best regards,
Chris

Title: Re: Yem Expansion Manager, Help plz
Post by: overover on May 01, 2020, 06:31:18 PM

Hi Maestro H,

on macOS, the User folder of the YEM usually is in your Library folder:

.../Library/Application Support/Yamaha/Expansion Manager


If the Library folder is hidden, please refer to this link:

>>> https://osxdaily.com/2016/12/12/show-user-library-folder-macos-sierra/


- Close the Expansion Manager app.

- Open the Finder and go to "Library/Application Support/Yamaha" folder.

- Rename the folder "Expansion Manager" to "Expansion Manager OLD".

- Start Expansion Manager app again. This automatically creates a new, empty user folder "Expansion Manager".

- Import your Instrument Info file (.n27) again to the YEM.

- Importing Packs should work correctly now.

As mentioned before, the instrument data and the MusicSoft login data could also be copied from the old "Expansion Manager" user folder (if you "know what you're doing" ;) )


Hope this helps!

Best regards,
Chris

Title: Re: Yem Expansion Manager, Help plz
Post by: Maestro H on May 01, 2020, 07:33:44 PM

Hey Chris !
Thank you so much but I didn’t rename the Expansion manager , what I did I went to folder:

.../Library/Application Support/Yamaha/Expansion Manager , and go to Packs and I deleted the pack that was hiding there , deleted and open the Yem manager , imported again and it’s shows in my Packs , thank you so much

Title: Re: Yem Expansion Manager, Help plz
Post by: overover on May 01, 2020, 07:44:56 PM

Quote from: Maestro H on May 01, 2020, 07:33:44 PM

Hey Chris !
Thank you so much but I didn’t rename the Expansion manager , what I did I went to folder:

.../Library/Application Support/Yamaha/Expansion Manager , and go to Packs and I deleted the pack that was hiding there , deleted and open the Yem manager , imported again and it’s shows in my Packs , thank you so much

Thanks for your detailed feedback!

I'm glad to could help you. :)


Best regards,
Chris

Title: Re: Yem Expansion Manager, Help plz
Post by: Maestro H on May 01, 2020, 08:10:45 PM

Thanks for your help , have a great weekend