PSR Tutorial Forum

PSR Keyboards (11 Boards) => PSR-S970/S770/S670 (SFF2) => Topic started by: Mahefa on February 20, 2020, 04:09:23 PM

Title: PSR S970 Startup Error message
Post by: Mahefa on February 20, 2020, 04:09:23 PM

Hi everyone!
The message below appears on screen at startup of my S970
Could someone help me?
Thanks

[attachment deleted by admin]

Title: Re: PSR S970 Startup Error message
Post by: Fred Smith on February 20, 2020, 04:14:48 PM

Quote from: Mahefa on February 20, 2020, 04:09:23 PM

Hi everyone!
The message below appears on screen at startup of my S970
Could someone help me?
Thanks

The best thing to do is follow the instructions on the screen.

If the error is persistent, you will need to take the keyboard to Yamaha for repair.

Cheers,
Fred

Title: Re: PSR S970 Startup Error message
Post by: EileenL on February 23, 2020, 03:36:17 PM

Do you have any USB drives plugged in on switch on. Remove them and see if you still get the same message. There maybe something about the stick that the keyboard dose not like. Make sure it is not corrupted.

Title: Re: PSR S970 Startup Error message
Post by: Mahefa on February 24, 2020, 04:53:55 AM

Hi,

No USB flash disk plugged-in on switch on, no pedals, no other cables connected.

No more message appeared but the startup is stuck on yamaha logo and the keybord does not reach the main screen ...

 :-\  :'(

Title: Re: PSR S970 Startup Error message
Post by: Robert van Weersch on February 24, 2020, 07:05:40 AM

You could try a factory reset: hold down the most right white key and turn on the power.

Title: Re: PSR S970 Startup Error message
Post by: Mahefa on February 24, 2020, 08:40:47 AM

After a long time the machine was turned off, I tried again and it was able to go to the main screen;

But after 20 minutes of use, the keyboard crashes.

And the problem recurs.

Title: Re: PSR S970 Startup Error message
Post by: BogdanH on February 24, 2020, 11:25:26 AM

Truth is, sending keyboard to Yamaha service is the most secure way to solve a problem. But what I would do before that is, I would try to install latest firmware again.
You said it worked for about 20 minutes, so...
Download last firmware:
https://europe.yamaha.com/en/products/musical_instruments/keyboards/arranger_workstations/psr-s970/downloads.html
-needless to say you need to unzip content and copy to USB key. Then plug USB key into keyboard and turn power on.

Again, that's what I would try.. it's up to you to decide.

Bogdan

Title: Re: PSR S970 Startup Error message
Post by: Mahefa on February 24, 2020, 03:36:45 PM

The keybord has already the last firmware 1.06

Title: Re: PSR S970 Startup Error message
Post by: BogdanH on February 24, 2020, 07:04:13 PM

What I had in mind is, I would try to install (same) firmware again -if keyboard allows that.
I suspect that keyboard OS (firmware) got somehow corrupted and if that's the case, reinstalling could solve the problem. However, if there's some electro-mechanical damage, only Yamaha service can help.
That is, because of the nature of error, I can't see what else one could do. Wish you luck.

Title: Re: PSR S970 Startup Error message
Post by: panos on February 24, 2020, 07:20:04 PM

Hi Mahefa,
same error in this video but there are not auto english subtitles.

https://www.youtube.com/watch?v=vCEIBC7BIwc&t=282s (https://www.youtube.com/watch?v=vCEIBC7BIwc&t=282s)

Unfortunately looks something is wrong with the electric stuff inside the keyboard and needs repair from a technician if it does it all the time.

Is it the motherboard that he is replacing in the video?
Can someone understand?

Title: Re: PSR S970 Startup Error message
Post by: Mahefa on February 25, 2020, 03:17:41 PM

Hi,
I have tried to install again the firmware but this did not fix the problem.
So, it is sure that some electronic component is damaged...
Mahefa

Title: Re: PSR S970 Startup Error message
Post by: Patrick on February 25, 2020, 08:58:18 PM

Hi Mahefa, i've had the same problem on my PSR S970, the motherboard had to be replaced after just 4 years; my first problem with a Yamaha KB and i'm not alone with this motherboard failure on the S970, all the best Patrick

Title: Re: PSR S970 Startup Error message
Post by: Mahefa on February 26, 2020, 04:51:14 AM

Dear Patrick,

How much did it cost please?

Mahefa

Title: Re: PSR S970 Startup Error message
Post by: Patrick on February 26, 2020, 05:23:33 AM

Hi Mahefa, here in New Caledonia it cost me 1200 US $; very expensive! much more than the price of a new PSR S970 in Indonesia and one month without the KB!
I hope you'll have some good news for your KB but for me the problem is the same on a lot of S970, cheers Patrick
 :)

Title: Re: PSR S970 Startup Error message
Post by: Mahefa on February 26, 2020, 05:30:15 AM

It's disappointing  :-\

Thank you for your reply Patrick,

Mahefa

Title: Re: PSR S970 Startup Error message
Post by: Toril S on February 26, 2020, 10:49:50 AM

Mehefa, contact the dealer. It may be that you can get it repaired on the warrenty.