PSR Tutorial Forum
Genos (12 Boards) => Genos - General => Topic started by: Alfred59 on July 04, 2019, 09:26:03 AM
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After exhausting all possibilities I’ve come to the conclusion that the keyboard is faulty. It cannot read the v 1.4 usb in any of the ports. I was trying to test this theory by reinstalling v1.3 which is running on the Genos at the moment but I can’t find it on the Yamaha website to download. Would anybody know where I can find v 1.3 or recommend another way to test if the USB ports are working ok.
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After exhausting all possibilities
Did you try a factory reset?
http://www.psrtutorial.com/forum/index.php/topic,50559.msg395711.html#msg395711 (http://www.psrtutorial.com/forum/index.php/topic,50559.msg395711.html#msg395711)
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Here is the 1.30 version: https://www.dropbox.com/s/o1pes8rsmqtr6dk/genos_v130.zip?dl=0
Did you Unzip the file?
Did you only copy the file GENOSSETUP.PRG to the Root of a USB drive?
Did you remove all other USB drives?
Did you press and hold the START/STOP button of the Style section while switching on the Genos?
Sorry for all these 'obvious' questions, but these things were the cause for others not to succeed in updating.
Stijn
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Yes I have tried all those things. The genos does not see the usb. I will have to return it to Yamaha and see what they can do.
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you probably did this, but did you format the usb stick on the Genos?
When i just got my Genos is copied some styles to the usb stick that i had. When i used that stick on the genos the stick was completely empty on the genos. On my computer it showed me that there were files on it. Then i formatted the usb stick on the genos and copied the files again on the usb stick on my computer. Then the usb stick worked flawlessly on the genos (it was a 64 gigabyte usb stick that i also used to install the 1.4 upgrade)
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Can you see anything else on your USB sticks Like Styles , Songs or Registrations. If so there is nothing wrong with the keyboard USB ports.
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I've just successfully installed 1.40. I followed the instructions on the site. I formatted the USB on keyboard. Then downloaded the zip file, unzipped and put the file onto the root. It is a 16Gb and I did it on the front port ,I left the stick underneath. It only took about 4 mins and cross fingers everything is working.
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After exhausting all possibilities I’ve come to the conclusion that the keyboard is faulty. It cannot read the v 1.4 usb in any of the ports. I was trying to test this theory by reinstalling v1.3 which is running on the Genos at the moment but I can’t find it on the Yamaha website to download. Would anybody know where I can find v 1.3 or recommend another way to test if the USB ports are working ok.
unfortunately, you are not the only one who can not update 1.4
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I fail to see why a few of you are having such problems. If you are following the instructions to the letter there is no reason why the update will not install.
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I fail to see why a few of you are having such problems. If you are following the instructions to the letter there is no reason why the update will not install.
I do not understand it either. today I have re-inserted the 1.3 system and everything is done.
when loading the system 1.4
pops up
[attachment deleted by admin]
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First step is...
[attachment deleted by admin]
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Next...
[attachment deleted by admin]
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Programme installer will show on all update before it starts to install the programme Are you pressing the Start/Stop button on the style when asked to.
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Programme installer will show on all update before it starts to install the programme Are you pressing the Start/Stop button on the style when asked to.
of course, just like in the pictures. the first photo is the last one that pops up.
I wanted to say again that I did update 1.3 and it went without a problem..!!
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This is the message I get every time I insert the usb “please insert the install media”. No other message comes up no matter how long I hold on. The file is unzipped and at the root level, the usb has been formatted on the genos, I have tried different usb downloads. I hold the start/stop button with the power up button.. I have checked using another usb stick that the genos can read playlists on it so the USB port is ok (thanks Eileen for the suggestion). I am at a total loss as to what else I can do.
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PS I did a factory reset as well.
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Alfred, did you download the zip file to the USB, then unzip it in the USB as well - this could be a problem.
If this is the case, try downloading it to your PC, then unzipping the files in your PC and copying the unzipped files to the root directory of the USB drive. Be sure to remove the old files from the USB before doing this, though or the keyboard would be confused if both versions were on the USB drive.
Hope this helps,
Gary 8)
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Hi Gary, the file was unzipped automatically on the iMac. I then transfered the single file not in a folder to the usb at root level. Nothing else is on the usb.Thank you for the suggestion.
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I took any old USB stick I have been using (although I only use Sandisk)
Unzipped using WINRAR Mobile app. the downloaded .zip from my mobile smartphone through the connected OTG cable/USB stick
Made sure the extracted file was on ROOT of drive and was around 290Mb (as I have MANY other folders on root)
Plugged, restarted Genos, holding reqd buttons.
Update file found straight away, completed upgrade after 2 minutes.
This is just to illustrate that the File System/OS is not fussy, so long as a clean file.
What I DID do was to make sure update file is on ROOT of the drive, and check the display
to ensure it agreed update file found.
I also unplugged all other USB's in use (the one underneath) before update and rebooting.
You really want to reboot with NO USB's occupied first, then reboot with the upgrade stick in.
Chrs!
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Alfred:
That message about 'Please Insert Install Media'
You get that every time you insert a stick?
Some OS's will say something similar after a process is started, but then it cant find the file.
Does it say that after reboot?
Are you certain there is NO USB stick installed in no1? (UNDERNEATH slot)
Chrs. Al
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Alfred .. I see you are using MAC.
Can you see the file extension of the extracted file you are putting on the USB stick?
I wonder if MAC is doing something to it.
Can you download to Windows and load to a USB stick from that to test?
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Ironically, about a decade ago, when the PSR-3000 had an OS update, there were lots of folks on this forum that underwent the same problem. Back then, the update had to be made using a Smart Media Card. I purchased an inexpensive 128 mb card, put the update on the card, updated my keyboard in 2 minutes, then that card went on a worldwide tour, as I mailed it around the entire globe several times to users who were having update problems. So, this time around, someone who owns a Genos, which I do not, can do the same thing. I probably spent $40 on postage back then, and several others mailed my SM card to others that needed it. It came home about a year later. :) Oh, and everyone that used the card has a successful installation.
Good luck,
Gary
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Ironically, about a decade ago, when the PSR-3000 had an OS update, there were lots of folks on this forum that underwent the same problem. Back then, the update had to be made using a Smart Media Card. I purchased an inexpensive 128 mb card, put the update on the card, updated my keyboard in 2 minutes, then that card went on a worldwide tour, as I mailed it around the entire globe several times to users who were having update problems. So, this time around, someone who owns a Genos, which I do not, can do the same thing. I probably spent $40 on postage back then, and several others mailed my SM card to others that needed it. It came home about a year later. :) Oh, and everyone that used the card has a successful installation.
Good luck,
Gary
Hi Gary.
Great job you did... But I don't think right now is the same problem. As I said in other posts, I think there is some particular problem with some of Genos keyboards. We know there was multiple lots manufactured from the beginning till now, so my thoughts are that is some particular lot of keyboards which has some components inside which does not accept some parameters inside firmware update file.
Regards,
Vali
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Hi Vali :
Are you saying it is not a software but a hardware problem ?
Never heard that before ...🐻
I am confused ... plse explain. Thanks !
Babette
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Hi Vali :
Are you saying it is not a software but a hardware problem ?
Never heard that before ...🐻
I am confused ... plse explain. Thanks !
Babette
... which has some components inside which does not accept some parameters inside firmware update file.
Could be some old/different components on motherboard which cannot accept some parameters... There are only suppositions, but regarding of only some of users encountered this problem with update, even after using different USB sticks, this could be a problem. Think about that they told us reinstalling 1.30 works, but installing 1.40 does not work... Which means the procedure is the same but only new update does not work... ???
Regards,
Vali
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Hi Alfred,
there are two different categories of USB sticks: Most sticks are recognized on a PC as a "Removable Disk" (= standard), but some sticks are recognized as a "Local Disk" on a PC:
http://woshub.com/removable-usb-flash-drive-as-local-disk-in-windows-7/
BOTH categories of sticks can be used on Yamaha Keyboards for "normal" use. BUT for Firmware Updates, a stick MUST be used, which is recognized as a "Removable Disk". Please double check this on a Computer OR try other sticks.
Best regards,
Chris
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Hi Alfred,
there are two different categories of USB sticks: Most sticks are recognized on a PC as a "Removable Disk" (= standard), but some sticks are recognized as a "Local Disk" on a PC:
http://woshub.com/removable-usb-flash-drive-as-local-disk-in-windows-7/
BOTH categories of sticks can be used on Yamaha Keyboards for "normal" use. BUT for Firmware Updates, a stick MUST be used, which is recognized as a "Removable Disk". Please double check this on a Computer OR try other sticks.
Best regards,
Chris
What is the meaning if people write clearly that the 1.3 system is loading on the same stick and the 1.4 system does not load..!!
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What is the meaning if people write clearly that the 1.3 system is loading on the same stick and the 1.4 system does not load..!!
Exactly as I said ;)
Hi Alfred,
there are two different categories of USB sticks: Most sticks are recognized on a PC as a "Removable Disk" (= standard), but some sticks are recognized as a "Local Disk" on a PC:
http://woshub.com/removable-usb-flash-drive-as-local-disk-in-windows-7/
BOTH categories of sticks can be used on Yamaha Keyboards for "normal" use. BUT for Firmware Updates, a stick MUST be used, which is recognized as a "Removable Disk". Please double check this on a Computer OR try other sticks.
Best regards,
Chris
This is a "tech-tip" on how to make your removable drive to be seen by operating system as Local Drive. There is NO USB stick in the world which is by default seen by an OS as Local Drive. (or I did not found one yet). Removable HDD (passport drives) are seen by OSes like Local Drive because its firmware is made like this, it has that bit set to "as Local Drive", but USB Stick?! Please show me an USB stick which is seen by Windows as Local Drive :D
Best regards,
Vali
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Hi Vali :
Are you serious ?
Might it be possible your suggestions are not realistic, almost a bridge too far ?😟
It is hard to believe the Yamaha electronic - and software engineers are making this kind of mistakes !!!😰
Why should they ?💣
Sorry ... I do not buy that. Nobody will here, I guess.
Yamaha's employees are very serious and reliable people.
Babette
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... This is a "tech-tip" on how to make your removable drive to be seen by operating system as Local Drive. There is NO USB stick in the world which is by default seen by an OS as Local Drive. (or I did not found one yet). Removable HDD (passport drives) are seen by OSes like Local Drive because its firmware is made like this, it has that bit set to "as Local Drive", but USB Stick?! Please show me an USB stick which is seen by Windows as Local Drive :D
Hi Vali,
we (here in the German Yamaha Forum) really HAD such sticks in the past (which are recognized as a "Local Disk" on PC and don't work for Firmware Updates with Yamaha Keyboards). You can contact Frank Steinbrecher (username "frankmusik"). He can tell you more about this topic.
Best regards,
Chris
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What is the meaning if people write clearly that the 1.3 system is loading on the same stick and the 1.4 system does not load..!!
Hi Kame,
Alfred wrote:
After exhausting all possibilities I’ve come to the conclusion that the keyboard is faulty. It cannot read the v 1.4 usb in any of the ports. I was trying to test this theory by reinstalling v1.3 which is running on the Genos at the moment but I can’t find it on the Yamaha website to download. Would anybody know where I can find v 1.3 or recommend another way to test if the USB ports are working ok.
As I understand that, he did NOT use the same USB stick with Update V1.30, at this time.
Best regards,
Chris
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Hi Vali :
Are you serious ?
Might it be possible your suggestions are not realistic, almost a bridge too far ?😟
It is hard to believe the Yamaha electronic - and software engineers are making this kind of mistakes !!!😰
Why should they ?💣
Sorry ... I do not buy that. Nobody will here, I guess.
Yamaha's employees are very serious and reliable people.
Babette
Hi Babette.
Taking in consideration that USB stick (or many) is not the problem (because he said he could install v1.30 from the same USB stick, but 1.40 could not be able to install it) the only problem I see is the hardware incompatibility !
I want to believe I am wrong, but could be a reason!
Regards,
Vali
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Hi Vali :
I see.
Only Yamaha can give the answer and/or solve this problem.
Hope these people will be helped out asap.😎
Babette
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Obviously the problems people are having is a difficult issue for us to determine what is going on, however a couple of suggestions from me.
It is obvious that the PRG File is in the correct place and is being read, otherwise the installer would not know it is update 1.4. I would find it difficult to accept that the problem was down to a Hardware issue with the keyboard. This leads me to thing that there maybe a configuration issue with the problem KB's that we have not setup.
IE.
Have you setup the Keyboard Lock Facility
Have you got a custom screen background set up.
Have you enable the facility to display your name.
I would try a FULL RESET not a Soft Reset and try again.
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I guess for those that absolutely cannot or unable to install the update, your only option is to take the keyboard to an authorized repair center and have them do the task for you.
Good luck,
Gary 8)
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Yes .. looking like a firmware issue to me now. Firmware is the software inside hardware components, that make them work. I'm willing to bet there are different hardware/software revisions inside Genos.
If it IS a firmware issue, Yamaha would have to issue a patch fix for troubled owners.
For now, I don't think Yamaha know at all. They would need a donor kb (that exhibits the fault) for testing.
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Hi AlBags,
Thanks for your suggestion which I tried.i.e I downloaded the program from a PC instead of my iMac. Genos read the usb this time and started to load 1.4 and I thought I’d cracked it. But then it stopped. I’ve tried it in all three sockets but it stops shortly after identifying the usb. With the iMac download it couldn’t even see the usb so it’s a slight improvement but still useless.. Never had this problem before. It’s a pity in a way that so few people are affected otherwise Yamaha would have to sort it out. My dealer has gone bust and Yamaha are not being helpful.
Looks like I’m stuck with 1.3.
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Why not go to a Yamaha service centre ?
Warranty, right ?
Babette
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What is the meaning if people write clearly that the 1.3 system is loading on the same stick and the 1.4 system does not load..!!
Perhaps the 1.4 update writes into an area of the Genos firmware that hasn't been updated before and that area in a few rare Genos instances has become non-writable (corrupt). Pure speculation of course.
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Looks that way, or incompatibility somewhere, Stuart ..
A lot of hardware controllers, each with FW. Who know which one.
I would have thought Yamaha had received a KB for analysis by now. Shame they never seem to say whats going on.
I would expect a downloadable patch or another FW, like 1.41 to fix.
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Babette, I could take it to a service centre but the nearest one is an 8hr round journey. Not keen on that but may have to bite the bullet. . My dealers closed down so not sure on the warranty period.
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Does anybody know the uk warranty period for the Genos? My dealer who has now closed down in Exeter wrote 2 years on my receipt. I can’t find anything about it on the web.
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All Europe has, by law, at least 2 years warranty.
Jose
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If you register with Yamaha, they’ll give you a 2 year warranty and a free expansion pack.
https://member.europe.yamaha.com/
Cheers
Chris
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I should add that, as Jose said, you’re entitled to a 2 year warranty anyway.
https://download.yamaha.com/files/tcm:39-627776#page=32
UK details on page 107 of the download from the above link.
Cheers
Chris
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I usually wait after the release of software upgrades and let the early download installer people test it for me in the hope that any problems are identified and sorted before I go ahead. So I think I'll wait another month or so before I install 1.4.
Murray
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Thank you to everyone for the information and suggestions on this topic. I’ve reached the end of the road so to speak so will have to take it into Yamaha, an 8hr round trip. Alfred
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Thank you to everyone for the information and suggestions on this topic. I’ve reached the end of the road so to speak so will have to take it into Yamaha, an 8hr round trip. Alfred
May you share, if you prefer by private message, the serial number of your unit?. I still think it is a good idea to find out which serial numbers are affected.
Thanks!
Jose
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Whereabouts in the UK are you and where are you proposing to drive to with your Genos?
Cheers
Chris
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Hi Chris,
I live near exeter and my nearest repair centre is Milton Keynes. I reckon 4hrs each way maybe less on a good day. Why do you ask?
Alfred
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Did you try the FULL RESET procedure?. Other people have found it as the solution to the upgrade problem.
Just in case!
Jose
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Well I asked because I thought there might be a service centre nearer to you than Milton Keynes but clearly there isn’t.
When I had a problem with my Tyros 5, I took it back to the dealer I bought it from and they boxed it and posted it to Yamaha who fixed it and posted it back to my dealer - all free of charge because it was under warranty.
I had to wait a couple of weeks while all this happened but at least I didn’t have to take it to Yamaha myself. If you take it to Yamaha yourself, I might be wrong but, I doubt they’ll fix it for you while you wait so you’re likely to be faced with another 8 hour trip.
I’m assuming your dealer was Pianoroom which I see their website is shut down?
Why don’t you give Musicroom in Exeter a ring and explain your issue with the Genos and ask them if they can do anything to help?
Your Genos is definitely under warranty and ultimately this is Yamaha’s responsibility to fix. If Musictoom won’t help, I’d recommend you ring Yamaha and ask them how they can fix your Genos without you doing two 8 hour trips. They may of course say you should post it yourself but I would argue and say that’s not reasonable. They might then contact Musicroom on your behalf.
Good luck!
Cheers
Chris
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A couple of people have managed now to install the update by firstly doing a complete factory reset first. If you do this make sure you have everything you use saved to USB first so that if the update takes it off you can restore it from your USB when update completed.
As far as I know there are only around half a dozen members that are having this problem but so many threads have been started on this subject that it has got very confusing.
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Well I just used a USB stick which had some other stuff on it I left the underneath USB stick in just put the unzipped file on the root of the stick and it all worked just fine. I have never had a problem with any updates on any of my Tyros's or now on the Genos and I have always done them the same way.
Bill
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Yes Bill,
I did mine without any problem too but for some reason a few people had problems. I think most are now sorted.
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Chris,
Thanks for your advice. I contacted the other dealer in Exeter. It seems the Genos has to be returned to a Yamaha repair centre and not to the dealer.. They referred me to E&M electronics one of Yamahas authorised repair centres who told me they have had two other keyboards returned with the same problem. I didn’t keep my packaging so they are sending me a box to pack it in. They hopefully will sort out the problem and return it to me with the upgrade installed.
Alfred
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Great news Alfred!
Please keep us posted on how it turns out.
Cheers
Chris
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Amazingly I’ve installed v1.4 on my Genos today. Yamahas’ repair centre E&M electronics sent me a copy of their firmware which arrived today on a usb. It installed straightaway with no rejection. Looking on the usb the icon is just the same as the icon on the various usbs I’ve tried. I’ve asked them to let me know the source of their firmware in case they’ve accessed it in a different way which is unlikely I know.
Anyway result. ‘Go figure’ as you Americans would say.
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What were the brands of USB flash drives that you were using, and what was the brand they sent you?
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I’ve had a reply to my query from the service centre as to why my usbs didn’t load the 1.4 firmware. They think it’s because I hadn’t uses a Yamaha supported usb. I checked my 5 usb sticks and none are on their list!
They tell me that my usbs will work with the Genos generally but not for the firmware upgrades. I’m not sure that’s been the case on previous upgrades I’ve installed but maybe they have a point.
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Yeah, apparently all USB flash drives are NOT created equally, even though we consumers tend to expect that we should be able to buy whatever ones are cheapest in the store and they should work. Certainly I always buy whatever is the cheapest, but I guess that isn't always the best choice. :(
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Hi
Glad you got it sorted. I am having the same problem. It keeps asking me to insert the media but I can see the USB flashing which means it is being accessed in some way. I have tried various USBs and reformatted one on the Genos with nothing else on it but the upgrade file. Which USB do they recommend please and where is the list they have ?
Very frustrating when all other updates have been a breeze...
Thanks in advance
Steve
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I assume they're referring to this one:
https://usa.yamaha.com/search/index.html?search=Compatible+USB+Device+List+for+Genos
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I’ve had a reply to my query from the service centre as to why my usbs didn’t load the 1.4 firmware. They think it’s because I hadn’t uses a Yamaha supported usb. I checked my 5 usb sticks and none are on their list!
They tell me that my usbs will work with the Genos generally but not for the firmware upgrades. I’m not sure that’s been the case on previous upgrades I’ve installed but maybe they have a point.
I received the same recommendation. Unfortunately, they are not right in the yamaha center.
For me, the problem was solved by a reset with all the reset options selected.
After that I could load the update from the stick that has been stuck to the update so far.
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I’m awaiting a usb as recommended by Yamaha and will download the firmware onto it to see if my Genos can install from it. Will let you know.
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I used a 32 Gb Kingston for my update with no problem what so ever. I also use a 64 Gb Sandisk in the underside compartment This acts as my back up for user section also again no problem. I also use Verbatim Store-N-go all with no problem.
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Hi
I never format a usb to put an update on
Just extract with windows extraction and follow the letter .
Not much can go wrong.
I do put the updates on a blank usb though.
If you get it wrong with firmware there is no going back and you can really upset the apple cart.
The keyboard will have to go back to Yamaha, or if you have a good dealer they may come and visit you if you have difficulties.
All the Best
john
"Anything Computerized can be a pain sometimes".
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I have a bunch of USB sticks, Most are fine for programs, but I come across two, that wouldn't deal with the update. All formatted on GENOS. But when I switched and tried a different USB stick it worked fine. All had sufficient space on it.
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As a matter of interest we’re the usb’s that worked on yamahas approved list and the ones that didn’t work, not on it.
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The list that Yamaha has published, which I linked to above, is not complete, because there are so many different brands and sizes and types of USB flash drives-- USB 2.0 versus USB 3.0, different read/write speed ratings, etc. Yamaha can't test every possible USB flash drive to see whether or not it will work.
So it's actually a good idea for members to post a short note in the forum about which ones worked or didn't work, especially for the ones that aren't on Yamaha's list, or that didn't seem to work even though Yamaha didn't find any problems with them.
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Yes as you say it is not possible to list all This is just a short list of recommended ones. I also use Toshiba 8Gb with no problem. I still stick to USB2 for keyboard although it will take USB3 but still work at the speed of USB2.
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I still stick to USB2 for keyboard although it will take USB3 but still work at the speed of USB2.
Yes, it seems silly to pay a higher price for USB 3 drives if they're still going to be accessed at USB 2 speeds-- unless you've got a computer with a USB 3 port, in which case you can transfer files onto the drive from your computer at the higher speed.
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I used an approved Yamaha usb today to carry out the upgrade. I’m disappointed to say it didn’t work. So it would appear not to make any difference whether the usb is on their list or not. I’m pleased that the upgrade sent to me by Yamaha did work as I reported the other day but it’s a mystery why it did.
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I usually wait after the release of software upgrades and let the early download installer people test it for me in the hope that any problems are identified and sorted before I go ahead. So I think I'll wait another month or so before I install 1.4.
Murray
Same here. I usually wait at least 6 months. I have not tried this update yet.
Regards RL
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Hello Richard,
I always do my updates as they come out and have never had any problems the same as most people have found. With all the Genos keyboards out there I think we heard of five or six people that had trouble. They are all sorted now I believe. Was due to not unzipping correctly or not copying to USB correctly and some maybe because there computer was not working as it should.
It is safe to say that there is no problem with the keyboard or the update.
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Hi Eileen,
You’re incorrect when you say not being able to upgrade was due to unzipping incorrectly etc. I did all the things you mentioned and many more besides and got nowhere until Yamaha sent me their download on a usb which did work.I admit I didn’t use an approved usb at the time but subsequently I did try to do this on an approved usb, as an experiment, but it still didn’t work.
Alfred
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Hi A :
A super nice service from Yamaha they have sent you a USB stick, right ? Free of charge ?
Strange to hear their USB made it possible to install the 1.4 update and not one of your sticks.
Did you ask Yamaha why none of your sticks did not work ?
It might be useful information for others having the same problem, I guess.
Thanks, Babette
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Was there a thread about someone who wanted to uninstall the 1.40 update but couldn't do it? Is it possible to uninstall 1.40, or to install 1.30 over it? Is it possible to successfully install an update if it's already installed? Just curious.
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According to the instructions, it's not possible to downgrade back to 1.3.
However, if you do a factory reset, it seems logical to me you could update to 1.3 from that.
No-one's confirmed that though and I'm not inclined to try it!
Cheers
Chris
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If you have updated to 1.40 why on earth would you want to go back to 1.30.Also if you have updated to 1.40 why would you want to load it again.
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I'm just asking because of what Alfred said:
(1) Tried it with numerous USB drives but it failed.
(2) Tried it with the USB drive Yamaha sent him and it worked.
(3) Also found out that USB drives he'd used before had either not been tested by Yamaha or had not passed their testing.
(4) Tried again using a USB drive that was listed as having passed testing but it failed.
Was the keyboard downgraded from 1.4 to 1.3 between (2) and (4)?
Or was (4) performed on a keyboard that was already at 1.4?
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Hi Guys :
Eileen is absolutely right. Why should one go back to a previous version if the latest version has been well installed and works correctly ?
IMHO it is obvious there has never been a problem with the update 1.4.
The problem = the ( wrong ) USB drives.
It should be interesting which USB drives are to be used to avoid future update installation problems.
See Yamaha's recommendations.
Best regards, Babette
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I think I will try the update this week. The USB stick I use regularly with my kbd is a Toshiba 32gb. I used this stick to do the 1.3 update so it should be OK.
Regards RL
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Yes Richard it should be fine but make sure it dose not still have 1.30 update on it still.
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Hi seagtgruff
In answer to your queries I was using v1.3 and then tried to upgrade to v1.4 so I didn’t downgrade.
I was running v1.4 when I tried to reinstall it from the approved usb I bought after installing v1.4 that Yamaha supplied.
Alfred
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Hi Babette,
I sent them my own usb on which they then installed their version of v1.4 onto.
After installing it successfully from this usb I bought an approved usb ( Yamaha advised me that the reason it hadn’t installed was most probably because it wasn’t on their approved list) , downloaded the genos v1.4 upgrade onto it and then tried to install it again onto the genos. It would not read the usb. So buying a Yamaha approved usb didn’t solve the problem.
Alfred
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Hi Alfred :
Thank you for your feedback.👌
Last question.
Is the update 1.4 installed now and does it work correctly ?
Babette
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Well Alfred if the file Yamaha sent you on your own USB stick worked OK it would appear that for some reason the update was not correctly downloaded and transferred to the USB. This may be due to the zip programme you are using not working properly or the copying of the file to USB. Still now you are sorted I would not mess about trying to update 1.40 again No point to it.
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Yes the 1.4 update is installed now and works fine as far as I’m aware. And Eileen, re the file unzip it was done automatically by the iMac operating system so little chance of an error there. Also copying the file over, what can one do wrong there, click and drag. I’ve gone as far as I can with this and will call it a day. Thank your for all your responses.
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Yes the 1.4 update is installed now and works fine as far as I’m aware. And Eileen, re the file unzip it was done automatically by the iMac operating system so little chance of an error there. Also copying the file over, what can one do wrong there, click and drag. I’ve gone as far as I can with this and will call it a day. Thank your for all your responses.
I think that is where your problem lies - using an Mac computer to do the unzipping. I will bet that you need to use a windows PC to unzip the file.
Regards, Richard.
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Worked fine with my Mac computer.
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You definitely don't need a Windows PC.
The Mac operating system unzips the file automatically for the user which minimises the potential for error.
Cheers
Chris
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OK I stand corrected, thanks folks.
RL
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Hi Babette,
I sent them my own usb on which they then installed their version of v1.4 onto.
After installing it successfully from this usb I bought an approved usb ( Yamaha advised me that the reason it hadn’t installed was most probably because it wasn’t on their approved list) , downloaded the genos v1.4 upgrade onto it and then tried to install it again onto the genos. It would not read the usb. So buying a Yamaha approved usb didn’t solve the problem.
Alfred
Alfred,
Probably just about the only thing you haven't tried, instead of using a downloaded update file, is to copy the known 'good' file from Yamaha's USB stick onto your own USB stick and see if there is any difference.
Regards
Roy
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Hi Roy,
Just tried your suggestion. I copied yamahas version of 1.4 onto a usb which previously had my version of 1.4 on it. It worked. I successfully reinstalled the copied version onto my genos.
This suggests that yamahas head office version is in some way different to the version I downloaded. Doesn’t make any sense I know.
Regards
Alfred
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I am sure the chap at Yamaha downloaded it from the site the same as all of us did that have not had a problem.
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Having made a career of IT (information technology) mostly on the technical side, I learned very early that upgrades, updates,
PTFs (if you're old enough to have worked with IBM software), etc. is like fine wine..... they taste better with age.....
Hence, unless there is a major update that needs to be made because the hardware/software won't function or of a new feature that I can't live without,
I allow anyone else who has more courage than I do to test the update first... so far, that philosophy is working pretty good for me.....
but I keep praying anytime I do an update...... oh, and also backing up beforehand. ;)
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Just did my upgrade. worked fine, boringly uneventful.
Regards, RL
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Hello Alfred
That's interesting. If you are still interested in investigating this I have one more suggestion for you to try.
I believe you downloaded and extracted the compressed files using a Mac.
The built-in Mac archiver by default handles compressed files a little differently to Windows, and perhaps this may result in a very slight difference in the extracted file that the Genos is sensitive to.
If you use the built-in Mac archiver to create a ZIP files, by default the Mac creates two extra folders in the ZIP file that create hidden additional Mac-specific resource information files. Extract that ZIP file using the Mac archiver and it reads the info in the extra folders during the extraction process to produce the original un-zipped files, and you do not see the 2 extra folders that the Mac pur in the ZIP file. However, unZIP the archived files on a Mac using a third-party extractor (such as Winzip for Mac), or extract it on a Windows computer, and in the folder containing the resulting extracted file you will also find the 2 extra folders (__MACOSX and .DS_store).
As the Mac archive extractor has to deal with these different ZIP files created on a Mac to read and act on the contents of the two extra folders, perhaps it does something slightly differently when extracting a ZIP file created on Windows computer (which don't contain this information), and the Genos is sensitive to this.
Therefore, I suggest you try extracting your downloaded ZIP file on your Mac using a 3rd-party extractor, and see if the resultant file can then be read by your Genos.
Regards
Roy
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Hi Roy,
Thanks for your continued interest. I did download the file from a friends windows 10 computer onto a formatted usb but the Genos couldn’t read it. I’m not sure a 3rd party unzip can be used on the Mac as it automatically unzips.
Alfred
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The thing is Alfred, was the file you had from your friend still in the zip format or was it unzipped, if it was unzipped then it should have worked fine.
Bill