PSR Tutorial Forum
Genos (12 Boards) => Genos - General => Topic started by: elad770 on February 04, 2019, 02:03:49 PM
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For the first time I've tried to insert a standard headphone jack into the genos but it doesnt go all the in. I can only hear one side.
Any ideas? I tried everything
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I think you must not be afraid. just push a little harder. Especially for the first time.
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Does anyone want to touch this subject???? Slap my mouth!
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Lube? :-[
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Oh Murat, I was thinking that but didn't have the ***** to post it. Good for you, my kind of guy . . . D.
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Hey! I meant some mechanical lube which could be suitable for the application intended. ;D
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I tried to push in in hard, Trust me: Hard enough
It's not going in.
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And what's the problem with the subject? I'm sharing a problem I'm experiencing? ! ?
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Tell the Genos to relax... then try again... just take your time...
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Besides joking... On my electronics work I have found some headphones sockets which only accept some plugs. I would try with other plug just to be sure it is not that case. Are you using an adapter?
Jose
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That's exactly what i'm doing. I'm trying to eliminate all the other factors:
Yes, I'm using an adapter. purchased cheap one from Amazon
- Headphones work fine with other devices
- Purchased another adapter to eliminate the adapter
Does anyone recommend an adapter that for sure worked for them? From Amazon>?
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And what's the problem with the subject? I'm sharing a problem I'm experiencing? ! ?
Its what happens when you enter the alternative universe of the double entendre :D
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Elad770, to rule out a faulty headphone plug from Amazon, try using a regular 1/4 inch plug from a patch chord end while the Genos is playing through your speakers. The sound should cut out after you insert the patch chord. If the sound cuts out, the Amazon plug is no good. If the sound stays on, then the Genos jack is faulty.
Note If you insert a mono 1/4 inch plug, only one side will cut out of the speakers. Perhaps someone can comment on this. A stereo plug would definitely cut out all sound from your speakers.
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Depends on if you have speakers set to On or off when you insert jack plug. Go to Utility and check if head phones are set to on or off.
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Thanks, Eileen. I knew there was something I was missing. At the time of my previous comment, I had not indulged in my first coffee of the day :).
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I would caution against using 'cheap' headphone adapters or for that matter any cable with 'cheap' connectors. The risk is if you do get the plug all the way in and it is really tight, when you go to remove it, a cheaply manufactured adapter could possibly have the end tip come off inside the jack. From experience with this on a different type of equipment, removal of the lost plug tip is not fun. A tip that has come off would likely prevent another adapter from being inserted completely. Any remote possibility there might be a plug tip in the jack if the Genos was previously owned or had been a store display model?
Lee's suggestion to try a patch cable plug is a good idea.
I have misplaced adapters for some of my headphones and I try to buy what I believe are 'quality' replacement. The Sennheiser brand is a good name and I've had good luck with those.......
https://www.amazon.com/Sennheiser-Adapter-Authentic-Genuine-Universal/dp/B00L2SLLIO/ref=sr_1_6?ie=UTF8&qid=1549372303&sr=8-6&keywords=headphone+adapter+sennheiser
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Thank you so much. I just placed the order for the model you gave me.
What if the sound does cutoff but only one side of the headphone is heard. In this case : Faulty plug or Jack?
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Could be faulty headphones :(
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Is it definitely a stereo adapter and not mono?
Ronnie
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Ok, I tried it with other plugs, still only one side of the headphone is heard.
Waiting for the schnitzer to arrive tomorrow before I conclude that my genos needs to see the service center
Guys, could you be kind and share with me the procedure as far as dropping it off at service center?
Yamaha will obviously cover the repair cost right?
What do I need to be careful about?
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elad, in the beginning of this thread you had said the adapter is not going all the way in. Is this still the case? If it is only going part way in that is the reason you may only hear sound in one side.
Below is an image of my adapter in my PSR-S900. Image 'A' is part way in and there is sound in only one side. Image 'B' is all the way in and sound is in both sides. Is image 'A' most like yours when plugged in and that is far as it will go?
[attachment deleted by admin]
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Yes Mark! This is an exact image of what I'm experiencing
It's very nice of you to upload the picture. I feel I should have done that.
I tried to push in and force it in but it's not going in
I tried 2 different plugs and tomorrow I will try the third.
What do think is the problem. The keyboard is new and theres nothing inside that blocks
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Yes Mark! This is an exact image of what I'm experiencing
It's very nice of you to upload the picture. I feel I should have done that.
I tried to push in and force it in but it's not going in
I tried 2 different plugs and tomorrow I will try the third.
What do think is the problem. The keyboard is new and theres nothing inside that blocks
Perhaps the internal mechanism has been bent and now it does not allow full insertion. Could you look inside by the hole?. Use a plastic piece to measure depth without finding a mechanical stop
Jose
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Hi
Simple solution is to go back to the shop where you purchased the Genos and try your adapter in a Genos there or any keyboard as they are all universal. Try in your HI_FI.
If It fits, it mean there is something wrong with the female socket on your Genos. If not it must be an oversized plug which i doubt.
Never buy cheap adapters or leads when you have an expensive keyboard
Note -- You should not force it in as they should go in with a simple push same as pluging in to an ipod etc
ATB
John :)
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Purchased online from an authorized Yamaha dealer
Do you know if the warranty should cover this?
Its 2 months old
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John has hit the nail on the head. "You should not force it in as they should go in with a simple push same as pluging in to an ipod etc."
To further clarify his statement, "You should not have to force it in as they should go in with a simple push same as pluging in to an ipod etc. It should connect with relatively little force."
I think you have a warranty claim there.
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I didnt force it in OF COURSE NOT
What I meant is that I gradually applied an additional
Force in order to hear the final click. Used mu thumb only and didnt force ANYTHING in. I'm not messing with a 6000$ keyboard.
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I don't have a Genos, but I assume like all the other top level boards, there are several other 1/4 inch jack sockets. With the board switched of (because you are not interested in the function) try inserting the jack plug into one of those. If to goes in easily, the headphone socket and not the plug is not the problem.
Mike
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Yes Mike, it goes smoothly inside ALL other 1/4" Sockets
I contacted Yamaha and I hope they will solve this issue promptly and efficiently
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Just wonderin' - shouldn't the regular speakers go silent when the earphone jack is plugged in as with other earphone equipped devices? Mine don't. I found this out when (with earphones on) I was jamming to the likes that would entertain millions only to turn around to find wifey (who hates my playing) standing there, hand on her hip, tapping her toe and rolling her eyes with the 'do you want to wake the dead look' because I can't play very good so I play really LOUD. Don in MI
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elad,
If you took something like a plastic straw or a Q-Tip like I did, insert it into the jack and mark how deep it goes in. Then compare it to the length of the plug as I show in the attached image. It may give you an idea if something is in there that shouldn't be.
[attachment deleted by admin]
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Oh........MY.......GO-D !!!!!
Mark, on a hunch i took my led flashlight and I think there's something there!!!!! Standby.......... Will update shortly
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Since the Keyboard is only 2 months old and was under my care All this time, theres was no reason to believe something is in there.
By inserting the adapter I pushed whatever it is all the in.
Its definitely looks like something foreign. Its yellowish
Guys, cross your fingers.... IM GOING IN !
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elad,
Look at all the adapters you have to be sure none are missing the tip piece.
There will be metal contacts inside the jack which connect with the plug when inserted and in my S900 one is visible as a rectangle piece and could look yellowish depending the light that was shined on it.
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Could Elad try using a vacuum cleaner with a crevice cleaner on it? Perhaps the little piece would come out. Elad, if you try this, make sure your canister is pristine clean so you can see the foreign body, if it comes out.
Whataguy, there are two types of jacks: open circuit and closed circuit. The closed circuit ones cut out the sound to the speakers after the headphone plug is inserted. The open circuit ones leave the sound running to the speakers after the headphone plug is inserted. With the Genos, Yamaha uses software to control the "open" or "closed" character of the jack.
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DON'T TRY THIS AT HOME! :) ;D :D ;D :D
[attachment deleted by admin]
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Could Elad try using a vacuum cleaner with a crevice cleaner on it? Perhaps the little piece would come out. Elad, if you try this, make sure your canister is pristine clean so you can see the foreign body, if it comes out.
Whataguy, there are two types of jacks: open circuit and closed circuit. The closed circuit ones cut out the sound to the speakers after the headphone plug is inserted. The open circuit ones leave the sound running to the speakers after the headphone plug is inserted. With the Genos, Yamaha uses software to control the "open" or "closed" character of the jack.
Vacuum won't work. It's stuck behind a metal piece. The piece that makes contact with the adapter
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I must say: Not that i don't appreciate simplicity in design but this looks like a toy i would by from a toy store. 5000$ ????
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So, when open it, how about the warranty issues?
Yes, 'Plastic Fantastic' boxes is worth a fortune. ;)
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What about the warranty?
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This is not the Genos you opened, I hope!
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Yep......... ;) It went pretty smooth! Only 1million screws but it was fairly simple!
And........LOOK WHAT I FOUND!
[attachment deleted by admin]
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There's an ongoing investigation and i already arrested a suspect....
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What do you think? Guilty or Innocent?
https://www.youtube.com/watch?v=swVpBTEKiwg
- She has a criminal history, doing this kind of things
- She responded as if she recognizes the weapon used
Do i have enough evidence here? ;) :D
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No!!!...... that sweet little innocent face could never have done that!!!!!! ;D ;D ;D ;D ;D Kids will be kids!!! ;D ;D ;D
Glad you found something and I hope putting it all back together goes well :)
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Just placed the last screw.
Thank you, everyone, for your support in this matter.
I tested the port before closing everything up, went smooth and works perfectly. Can't believe i spent 30$ on multiple adapters !! ;D :D ;D ;)
But lesson learned. The Genos is for your family to enjoy but it's NOT for your family to USE ! ;D
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Although 'the accused' may have inadvertently caused the object presented as 'exhibit 1' to be deposited in the entrance of the socket, 'the Defence' maintains that you were an accomplice in any crime committed, since it was likely to be your actions that actually pushed it sufficiently far into the socket which resulted in the need to dismantle the unit.
Further, you appeared to be questioning an underage person without the presence of a 'responsible adult', which would render any confession thus obtained, inadmissible in court.
If I were you I would quit while you're ahead! ;)
Perhaps you should leave one of your collection of adapters in the socket at all times. She is less likely to manage to shove anything into the 3.5mm hole!
Regards
Ian
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I must say: Not that i don't appreciate simplicity in design but this looks like a toy i would by from a toy store. 5000$ ????
Translation: 21st century, high-tech piece of gear, looks like a 1980s electronic toy because everything electronic these days has been super-condensed. The parts' cost that make up the Genos probably amount to peanuts in comparison to the cost to develop the technology.
Congrats on finding the problem, Elad!! We all learned from your experience ;).
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What do you think? Guilty or Innocent?
https://www.youtube.com/watch?v=swVpBTEKiwg
- She has a criminal history, doing this kind of things
- She responded as if she recognizes the weapon used
Do i have enough evidence here? ;) :D
You handled this the wrong way..
I would have first started with the thumbscrews and the electricity, before asking questions..
One never knows, just don't take any risks when interrogating your kids.
How about the punishment?
Can we have a video of that to?
;D
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What about the warranty?
Just wondered if it's not some 'sealed' screws that will show it has been opened, and it may be affecting (if any) warranty cases later? They are usually very strict with such things as far as I've heard.
Anyway, great to see you got it sorted out. :)
The lovely young lady should get a nice prize for 'teaching' you (and us) how Genos looks inside. ;) :D ;D 8)
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Warranty broken by opening up the box?
That depends on the country
Here in Holland void warrnty stickers dont say ****
To get away from a warranty claim, yamaha needs to proof the owner broke it
Opening a box, does not proof you broke something
When you own a product in Holland you are allowed to do with it what you want
And the salesman needs to proof you broke it..
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I must say: Not that i don't appreciate simplicity in design but this looks like a toy i would by from a toy store. 5000$ ????
If I told you how much the costs were for the design and production of the moulds to make the plastic case alone, you'd fall off your chair! And that's before you get into the R&D costs of the electronics, the costs of doing the sampling etc.....
I have a £25K organ at home. Most of it it is on just two main circuit boards!
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I suggest the punishment should be a big bar of chocolate!😀
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Lubricate your headphone jack socket with a cod liver oil capsule and it will go in!!!! :P ::)
Also the usb socket luv's biscuit crumbs!! ;D
Never lubricate your keyboard with a Lager and Lime, coffee or tea.
Well Elad you will have to threaten to stamp on all of his little toys. That will keep him away from your Genos. ;D
All the best
John :)
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Congratulations finding the hardware bug...
I always cover the Genos (and all my keyboards) when not in use. I guess you don't. That could have saved you from this problem and also would keep the unit cleaner :D
BTW thanks for sharing the picture!. I work fixing electronic gear and have worked also on some Yamaha synthesizers but had not yet seen the (empty) insides of the Genos. Yes, technology is greatly reducing size of circuits. I wonder about repairability though ???
Jose
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Ok, so what did I see when I open the case?
There were no seal labels that avoid warranty if you open them
Everything is really simple and clean, Most of the casing is Vacant
It seems very easy to clean (Once every 10 years or so :) )
It seems we pay 50$ for the material because ALL the electrical component USB Modules and what have you are super simple
The technology is NOT
In regards to Warranty
Look, I'm the type of guy who loves figuring out and solve things on my own if I can.
In the united states, all the Warranty seals are meaningless! I know in Europe this will be different
I had plenty of cases in the past where I needed to open a casing (Computer or instrument) for example upgrade purposes
The company might have a warranty seal but it has No meaning when it comes to repairing and solving problems
In the US consumers have a lot more power than Europe. The damage that can be done due to an unsatisfied customer is far greater than it's not worth it to argue and point to policies and procedures
I also had cases where products were out of warranty and after insisting the company took care of it. It's the standard over here!
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Warranty broken by opening up the box?
That depends on the country
Here in Holland void warrnty stickers dont say ****
To get away from a warranty claim, yamaha needs to proof the owner broke it
Opening a box, does not proof you broke something
When you own a product in Holland you are allowed to do with it what you want
And the salesman needs to prove you broke it..
I didn't see there's page 2 on this thread! LOL
I can only reinforce what you said here:
When you buy something, It's yours to do whatever you want with it. They write their warranty policy but it doesn't change anything and make any difference
When a component goes bad and it's not your responsibility they will fix it! I experienced this with numerous big companies. Yamaha US is VERY different than Europe and I'm very happy to learn that in your country the consumer is on the upper hand.
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Congratulations finding the hardware bug...
I always cover the Genos (and all my keyboards) when not in use. I guess you don't. That could have saved you from this problem and also would keep the unit cleaner :D
BTW thanks for sharing the picture!. I work fixing electronic gear and have worked also on some Yamaha synthesizers but had not yet seen the (empty) insides of the Genos. Yes, technology is greatly reducing the size of circuits. I wonder about repairability though ???
Jose
I always cover the Genos And i never let the kids be around it without my presence. I think there was 1 time, Yes, 1 time that i literally went to the bathroom for 2min
that was enough time for them to excute their plan! ;)
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If the GENOS was to be sent back on a warranty 'repair' for the problem it had, elad would have had to pay for the shipping and insurance to get it to Yamaha (not sure if Yamaha picks up return shipping). I recently looked at shipping a light weight acoustic guitar for a warranty repair and for a very light, large box it would have been about $85(US). I opted to return the guitar to the retailer at their cost. It would have been unfortunate for Yamaha to only find what was in the jack and not a real fault of the keyboard itself. Not even sure Yamaha could decide it was a 'user' caused problem and bill for the repair work, although they likely wouldn't.
While a future warranty issue could be a problem for the disassembly if it was evident, I give elad much credit for trying to resolve this on his own. However I would not recommend those not skilled to do so to undertake something like this :)
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If the GENOS was to be sent back on a warranty 'repair' for the problem it had, elad would have had to pay for the shipping and insurance to get it to Yamaha (not sure if Yamaha picks up return shipping). I recently looked at shipping a light weight acoustic guitar for a warranty repair and for a very light, large box it would have been about $85(US). I opted to return the guitar to the retailer at their cost. It would have been unfortunate for Yamaha to only find what was in the jack and not a real fault of the keyboard itself. Not even sure Yamaha could decide it was a 'user' caused problem and bill for the repair work, although they likely wouldn't.
While a future warranty issue could be a problem for the disassembly if it was evident, I give elad much credit for trying to resolve this on his own. However I would not recommend those not skilled to do so to undertake something like this :)
I just want to comment on that, if i may:
Yamaha just responded to be (I contacted them before i decided to "Dive in" ). They simply told me to take the Keyboard to the nearest service provider with my receipt and they will cover everything. There's a service Center around me, Literally every 10-15miles so that's not the problem. I will say further more that i had instanses where i was asked to ship a product (That is more than 30lbs) and to pay for it. I refuse and they simply send me a shipping label. The service in the US is completely different. Especially when it comes to premium products. Aggravated American Genos customers can make a lot of "Noise" and they wish to avoid that at all costs. Shipping cost is the least of Yamaha concern because they have suc a premium account with UPS that the cost for them to ship is around 10$, i KID YOU NOT. It's simply not worth it. Frankly, i think WORLDWIDE, if a customer is aggravated, especially within the warranty period and has the stamina to insist, Yamaha WILL pay for everything!
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What a load of Simon & Carbunkle ;D
I put a £5 bet on Swindon Town to beat MK dons and won £99.45 pence. I wus there at the Milton Keynes Stadium Division 2 fooball, English league. Not In Manchester City's class though!! 8) ;D :D
Profit the first rule of aquisition. You have to learn about the cashing out sequence. Cannot get that in Cubase.
Well It is better than talking about putting a cod liver oil capsule in a hole.!! :) ;) ;D :D
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Hello everyone
My son had broken the internal Headphones jack adapter and now i just ear one side of the headphones. I already haved this vor 1 year and i have solved it by soldering the HP jack on the genos again. But now it seems to be unrepairable. I search on the internet if i can get this little piece but i couldn't find nowhere. Just on ebay there are one reseller but he just sell Tyros 2 HP jack. Can someone please tell me or know where i can get the good one for my Genos. My genos is no more on garanti.
Thank you for replies.
Kind regards
Marco