PSR Tutorial Forum

Genos (12 Boards) => Genos - General => Topic started by: Bachus on January 16, 2019, 07:29:17 PM

Title: Registering Genos
Post by: Bachus on January 16, 2019, 07:29:17 PM

Somehow i managed to register my Genos in the USA..
I had to reactivate my old Yamaha account
And could register the Genos
Somehow the musicsoft website linked me to the is website

Now i can log in to the eu musicsoft
But my Genos does not show in the musicsoft account

Shall o wait this out, maybe it takes just time
Or should incomtact someone of Yamaha NL?

Title: Re: Registering Genos
Post by: Al Ram on January 16, 2019, 08:44:06 PM

I believe that if you are in the USA you register your keyboard in USA database .  Yamaha USA

If you are in Europe you register your keyboard in Europe database.   Yamaha Europe 

Looks silly but it happened to me before . . . .

thanks

Title: Re: Registering Genos
Post by: Bachus on January 16, 2019, 09:00:11 PM

Quote from: Al Ram on January 16, 2019, 08:44:06 PM

I believe that if you are in the USA you register your keyboard in USA database .  Yamaha USA

If you are in Europe you register your keyboard in Europe database.   Yamaha Europe 

Looks silly but it happened to me before . . . .

thanks

Well something went definately wrong then..

Title: Re: Registering Genos
Post by: EileenL on January 17, 2019, 12:07:52 AM

Music soft will not show your Genos registration it only shows styles and packs you have purchased usually.

Title: Re: Registering Genos
Post by: Bachus on January 17, 2019, 05:33:00 AM

Quote from: EileenL on January 17, 2019, 12:07:52 AM

Music soft will not show your Genos registration it only shows styles and packs you have purchased usually.

So how does Yamaha know that those packs belong to my Genos? 

Title: Re: Registering Genos
Post by: valimaties on January 17, 2019, 08:23:08 AM

The Yamaha Music Soft site has a page in menu named "My instruments". There you can add as many instruments as you want, multiple Genos or other series with different serial numbers.
(http://oi64.tinypic.com/2eofeqq.jpg)

However, US site servers are different than EU servers. So, if you want something from EU you have to register your keyboard also in EU site.

Regards,
Vali

Title: Re: Registering Genos
Post by: Gunnar Jonny on January 17, 2019, 10:22:38 AM

Quote from: Bachus on January 17, 2019, 05:33:00 AM

So how does Yamaha know that those packs belong to my Genos?

I guess it's where the 'Instrument Info' file are in use. To determine that your packs belong to your Genos.
(Reference Manual page 150)

Title: Re: Registering Genos
Post by: EileenL on January 17, 2019, 12:29:56 PM

When you register your Genos you have to also fill in the info that is on the form that comes with the keyboard and also the serial number. This is the info that is passed to the YEM in the ID number you have to import. This info will also be passed to Music soft site so that everything marries up.

Title: Re: Registering Genos
Post by: Bachus on January 17, 2019, 03:29:40 PM

I emailed Yamaha customer support in the US..
Lets see their response..

Title: Re: Registering Genos
Post by: Bachus on January 18, 2019, 04:09:44 PM

Quote from: Bachus on January 17, 2019, 03:29:40 PM

I emailed Yamaha customer support in the US..
Lets see their response..

Got my reaction...

Yamaha USA is not going to help me as i need to contact Yamaha support in the netherlands...

To be continued after the weekend.

Title: Re: Registering Genos
Post by: Gunnar Jonny on January 18, 2019, 05:02:19 PM

I've been using this support form both for T4 and Genos 'software & account issues' the 3 or 4 times that it has been necesary, and always got great help and support.
In dropdown menu you can choose your country, then I guess the request goes into the correct inbox. ;)  :)
https://www.yamahamusicsoft.com/contacts (https://www.yamahamusicsoft.com/contacts)

Title: Re: Registering Genos
Post by: Bachus on January 18, 2019, 07:20:08 PM

Quote from: Gunnar Jonny on January 18, 2019, 05:02:19 PM

I've been using this support form both for T4 and Genos 'software & account issues' the 3 or 4 times that it has been necesary, and always got great help and support.
In dropdown menu you can choose your country, then I guess the request goes into the correct inbox. ;)  :)
https://www.yamahamusicsoft.com/contacts (https://www.yamahamusicsoft.com/contacts)

The problem i forsee is that the dutch customer support cant help me, since my account isregistered on the us servers..

But we will see...