Side note - has anyone tried calling Yamaha for support? At least in the US, it usually means REALLY
long hold times! A few years back, they ALWAYS answered every email, often via a phone call to me! They must be overloaded now, as I rarely get a proper response . . .
I've called them several times and you're right there's usually a long wait time before someone answers. Best time to call is early in the morning just when they open up for business. If it is busy when you call the person that usually answers first is just the routing operator who then tries to direct the call to a certified tech who in many cases is already on the phone with another customer. In which case the Yamaha routing operator will confirm your phone number and they say they will call you back. They are usually pretty good about getting back with you within 24 hours but sometimes I think things slip through the crack(s), possibly because they are so busy??, and so you end up having to call them back and go through the whole process again, hopefully this time talking to the person you need to talk to which would be the tech support staff.
I will say this, Yamaha tech support personnel are usually always friendly and more importantly knowledgeable about what it is you are calling in about. Yamaha Japan gives Yamaha USA lots of leeway but if something difficult comes up Yamaha USA tries to direct the problem or situation to the proper authorities at Yamaha Japan so that they are at least aware of the problem or situation and hopefully a solution can be found which would then be applied, if necessary, to a future OS update. Which in our case would be 1.40 which is hopefully already in the works and will hopefully be available soon.
One outstanding case I have with Yamaha now involves being able to assign a USB port i.e. top or back of keyboard, upon startup, to the USB number of your choice. So for instance if you want to assign the top USB port to always, or at least sometimes, be USB 1 upon startup then you can have that option - if Yamaha provides a solution that is. In my case, the USB port underneath my Genos is permanent storage for audio files and upon startup the one underneath "usually" shows up as USB 1. But in order to play a compiled playlist from a USB memory stick the USB port (top or back of keyboard) needs to be USB1 since the playlist will not play if the USB port on the Genos you are wanting to use shows up as USB2 or USB3. Right now it's hit or miss and 9 times out of 10 it's usually a miss unfortunately. Yamaha USA said they would relay the information to Yamaha Japan who will hopefully provide a fix in a future OS update. That's what I'm hoping for anyway although Yamaha Japan has their own priorities and my situation could potentially remain unresolved as indeed so could other people's requests but at least they are aware of the situation.
Mike