I am with Lee on this topic
I am extremely disappointed in Yamaha Canada and the local dealers.
Both of them (Yamaha and their dealers) are doing a fantastic job in the UK, Germany and the US but the Canadian branch is a disaster. The two dealers I used to purchase from (Long & McQuade and St. John Music - both of them in Calgary) are absolutely not interested in selling me a Genos. I had sent them numerous emails and asked to let me know when they get one in so I can try it out - but I am still waiting for an answer and that is since February/March this year !!! To top that; in one phone call with a sales person at L&M, he told me that the Tyros and Genos series are of no interest to the local musicians - which I know is absolutely not true. I tried to intervene with Yamaha Canada, but they ignored my concerns and simply referred me back to the dealer.
So I gave up looking for my Genos in Canada, and I am now in the process of finding out about customs and will eventually order my Genos from a dealer either in the UK or in Germany if that all works out.
I am VERY frustrated about this - I simply don't understand why a company with such a wonderful product and great services in other places keeps turning a blind eye to their Canadian operation.
*end-venting* :-)
Have a wonderful Christmas all and cheers, Roland