One of the reasons Yamaha technical people do not come onto sites is that they do not have time.
Eileen, how can you know?
Why is there an official forum for Yamaha synths operated by Yamaha (
https://yamahasynth.com/forum)?
Why does Phil Clendeninn aka "Bad Mister", a Yamaha technical sales specialist and respected expert on Yamaha's synth technology (
https://yamahasynth.com/blog/author/958-badmister) does have the time, to provide regularily very detailed answers to user's questions in that very forum, summing up to (until today) 6408 replies in less then four years (see his profile
https://yamahasynth.com/forum/profile/958)? I don't mention the many years he did the same thing on the motifator forum. I don't mention his countless technical articles he wrote to provide in-depth technical know-how to Yamaha's customer base.
Why does Yamaha arranger users are left in the dust? No time? Come on, Eileen. From the perspective of the loyal customers of Yamaha arrangers such support is desperatly needed. I've stated in this forum that I invested a considerable amount of my hard earned money in Yamaha products over the years and I like the Genos as a product. So this is not bashing Yamaha, on contrary. I got a lot of support from Yamaha (forum, technical articles, tutorial video) for a synth product that was considerable less expensive than a Genos. All I ask for is to get the same level of support as an arranger customer that I enjoyed as as synth customer.