I would not think they sell many if that is the way they treat people.
Unfortunately Gloria's experience is just one of many typical to Guitar Center........
https://www.consumeraffairs.com/online/guitarcenter.htmlI have my own bad experience from GC with an item I ordered online which when I received it was a totally different item than what I had ordered. It took about 10 phone calls to find someone in the GC hierarchy that knew how to do an RMA to return it and do a refund. It was finally through Musician's Friend, the parent company of GC that I was able to do a return.
- Is the sales receipt specific as to stating demo, floor mode, or other and clearly state what was included?
- Did anyone make a verbal agreement to provide the missing parts either when the Genos was purchased or at some time there after?
- If you haven't yet, perhaps rather than speaking with a sales clerk, try to take it up a notch and ask to speak to the store manager. Failing satisfaction from a manager, ask the manager for the phone number for their corporate office.
It would be a good idea if you've had a few interactions with Guitar Center, to jot down dates you spoke to them, either in person or on the phone, what you asked/requested and what they told you. Start with the day you purchased the Genos. Nothing fancy, just simple notes of highlights in order of when they occurred. It's easier when you talk to someone if you have some notes of what happened rather than to try and recall at the moment what was spoken about.
Also if you should go to the store, if at all possible, take a friend (male if possible) with you for moral support, spokes person if needed, and as well as someone that may recall bits and pieces of what may be said (my wife has saved me in this respect a couple of times).
In regards to the rack, did it include the 'music rest brackets' shown in the image below?
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