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More Genos problems
Gloria:
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Re: Genos problems
« Reply #38 on: Today at 03:10:58 AM »
Hi Everyone,
I'm still dangling on my disappointing purchase of a Genos. The latest problem is the music rack (which it didn't come with) Today, a couple mo. later, Guitar Center said they'd received the music rack. Today I brought the rack home, the holes were placed so they would NOT MATCH Up with the body & therefore couldn't be attached! The rack came in its box, that was labeled Genos music rack. (It should've fit!)
I suggested I'd like my money back, since they could not deliver the product I ordered & I would take back my PSR 910 which I traded in. They told me they had sold my 910. My husband recently passed away; I'm not used to dealing with these problems. Does anyone please have any suggestions for me!
Regards, Gloria
Fred Smith:
They gave you the wrong music rack, Gloria. They probably gave you a Tyros rack (regardless of how it was labelled). The Tyros holes are a slightly different width than the Genos.
I would just tell them you want to proper part.
Fred
Paula:
:) :)
you sound disappointed Gloria!!! I dont know anything about the Genos other then many seem to like it,It sounds to me like its a new learning curve, I will say that I find the 975 to be an advanced PSR series with the same opr system,maybe the store would consider taking back the Genos and selling you a 975 and giving you back the money difference?
Paula :) :)
panos:
Hi Paula,
Gloria is still having trouble with her local dealer who gave her only the instrument and not the rest (speakers,cables etc)
https://www.psrtutorial.com/forum/index.php/topic,44479.msg350149.html#msg350149
What can we do to help her to get what she paid for?
I wonder if the spekears when they arrive will be for a keyboard or for a....car ???
soryt:
did you get the brackets to hold the musicstand not ?
you need the brackets to put in the music stand (as on the Tyros)
Soryt :)
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