PSR Tutorial Forum

PSR Keyboards (11 Boards) => PSR-S970/S770/S670 (SFF2) => Topic started by: Toril S on August 07, 2018, 03:36:46 PM

Title: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 07, 2018, 03:36:46 PM
Hello friends! I am deeply shocked. My S970 is under a year old, and I have been very careful with it. Most of the time I just play at home. Now and again I go on a gig, and handle the instrument very gently. Yesterday I sat down to play and all was normal. Today I wanted to work a little more on a song, turned on the S970, and all I heard was hissing and crackling noise!! Turned on and off several times. Nothing worked. I had to bring it down to the store where I bought it. They gathered around it, shook their heads and was at a loss. All of them echoed each other in saying: This is a new one, this has never happened to a Yamaha before! That just made me feel worse, thinking that I was the "lucky" one to pick the one Yamaha failure! I am not worried, the music store is serious, and I have a warranty. But it shook me up really bad. So, with my dear S970 in the hospital, there will be no songs from me for a while. Have anyone else experienced something similar, or did I get the one instrument that someone cast an evil spell on? I need a virtual hug now, I am not a happy person at this moment....
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: frankia on August 07, 2018, 03:49:35 PM
Hi Toril.

Oh I do feel for you - Your fingers must be aching already with the loss of their keyboard friend. I hope they will soon be reunited.

I have never had a problem with any of my Yamaha boards - apart from old age telling me that they needed replacing with something newer.

Big hugs from me.

Cheers
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 07, 2018, 04:08:43 PM
Thanks Frankia! It warms my heart!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: DrakeM on August 07, 2018, 04:40:46 PM
OH my! Such withdrawal pain you must be going through at this time.

Here another big HUG for you! ;)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: vbdx66 on August 07, 2018, 04:58:32 PM
Hi Toril,

I feel so sorry for you.

Yamaha keyboards are usually faultless (never had any problem with any Yamaha keyboard even cheap ones).

Maybe some electricity failure in your house or in the surroundings damaged the keyboard?

Best Wishes,

Vinciane
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 07, 2018, 05:12:22 PM
Thank you friends. I go on a trip tomorrow so I will be busy for some days. But the sad thing is I will never trust my S970 again. And to think that my other keyboards lasted for decades without any problems!!! I got such a shock today!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Del B on August 07, 2018, 05:17:26 PM
Oh Toril I feel for you, it was not that long ago my T5 had problems and I was parted from it for about 3-4 weeks,
hope you get it sorted soon.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 07, 2018, 05:40:04 PM
Thank you so much, Del! I fear that a repaired instrument will not be like a new one. After all, it has been opened again and people have rumaged around in there, taking parts out and replacing them. Maybe my fear is groundless, but I don't like it. I therefore asked if I by any chance could get a new board on the warranty, but they can't do that, and I understand that. It will be sorted out, my dealer is super! But... The keyboard lost its NEWNESS!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Jan-Eve on August 07, 2018, 06:27:33 PM
Hi Toril! It must be frustrated to have your keyboard in hands of others. Opening and surcing for what causes the noice that you Heard. I am sure they will find whats wrong inside. A big virtual hug from me, of course.

All the best from Jan - Eve.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 07, 2018, 06:31:59 PM
Thanks, Jan-Eve! :)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: pjd on August 07, 2018, 06:41:12 PM
Hi Toril --

I'm sad to hear about your S970. That sounds like a fairly significant and uncommon hardware failure for a Yamaha 'board. Under warranty?

I can empathize with your feelings. Once a system (or whatever) has a major issue, trust takes a hit, too. I'm sure the repair folks will make it right as rain.

Hugs and encouragement -- pj
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Patrick on August 07, 2018, 06:54:56 PM
Hi Toril, i hope your S970 will be back soon in your home; it's time to play again on the very good PSR 2100; Have a nice day Patrick
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: EileenL on August 07, 2018, 06:58:36 PM
Hi Toril,
  I am sorry to hear about your 970 and can understand how you feel. I have had mine for a couple of years and it has been out every week until recently when I decided it was time to retire and just play for me. Yamaha keyboards are usually very reliable but as with most things it is possible to have a fault. I should not worry to much because it will be well tested and the offending part will be replaced, then it will be as good as new.
   A big hug from me.   
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 07, 2018, 07:10:18 PM
Thanks pj, Patrick and Elaine! They will fix it for me on the warranty. But the failure came out of the blue and scared me. The keyboard cracled and hissed like some nightmare beast! :)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: RoyceM on August 07, 2018, 07:16:35 PM



Toril, here's a virtual HUG for you from Salem, Oregon USA.  All will be better soon.

- Royce
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 07, 2018, 07:22:46 PM
Thank you so much Royce!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: WolfBack on August 07, 2018, 08:36:11 PM
This is very sad, Toril....  :'(
I hope the doctors and medications bring your instrument back very soon...
A huge HUG from me, too!!!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 07, 2018, 08:41:09 PM
Thank you so much, WolfBack!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: panos on August 07, 2018, 09:05:11 PM
Sounds like hard drive problem or something? :(
Don't worry Toril, they will make it brand new again. ;)
I have to take my keyboad to the dentist too sometime to replace the Style Control row.
Turned out to be not a smart idea to clean my psr with a glass cleaning product.
No fuctional main D button, no party!  ;D
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 07, 2018, 09:16:18 PM
Thanks for the encouragment, Panos!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: AlBags on August 07, 2018, 09:22:29 PM

Pops, fizzes, and crackles might be faulty power supply board. Might be a quick fix!

Alx



[attachment deleted by admin]
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 07, 2018, 09:32:18 PM
Thank you so much, Alx! I hope so! The hug warmed me! I am glad that I will be busy with dog training the next five days, -or else I will be thinking about this the whole time! All else functioned normally, so I was able to save the projects I had in the user drive before sending away the keyboard for repair.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: AlBags on August 07, 2018, 09:43:49 PM

OK. Hope it's back soonest!  Al

Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: travlin-easy on August 07, 2018, 09:58:33 PM
Wish I lived close enough to give you a big hug, and also loan you my backup S-950, which I just sold a few months ago. Those of us that entertain for our sole income always have identical backup keyboards, programmed exactly the same so if one were to unexpectedly die, we could go to work the following hour and not skip a beat.

Good luck, and I sincerely hope your problems are quickly resolved.

All the best,

Gary 8)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 07, 2018, 10:11:52 PM
Thanks, AlBegs and Gary! Gary, I still have my PSR 2100, but one can hardly call it identical to my S970! And I have my accordion, so if it is not back before the 15th of august, I will just have to improvise, I have a little "gig" then. I admit I got a little shaken. Yesterday all was fine, but now all that came out of the speakers were crackles, pops and other static noises. Well, electronic gadgets can have faulty parts, even Yamaha keyboards, so I will try to take it easy. Good to have friends who care! Take care!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Enildo on August 07, 2018, 10:23:27 PM
Thank you so much, Del! I fear that a repaired instrument will not be like a new one. After all, it has been opened again and people have rumaged around in there, taking parts out and replacing them. Maybe my fear is groundless, but I don't like it. I therefore asked if I by any chance could get a new board on the warranty, but they can't do that, and I understand that. It will be sorted out, my dealer is super! But... The keyboard lost its NEWNESS!

I do not think you need to worry about that, Toril. Depending on the defect it will stand as a new instrument, yes.
There was a time ago I had a PSR 540 and as soon as I bought a defect, I thought the same as you,
but after returning from the repair, I stayed with him for 5 years without any problem.
The only problem I had afterwards was with the dysplay of the PSR 3000.
The keyboards of the yamaha are very robust but this can happen with either device.

Good luck,
Enildo
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Gloria on August 07, 2018, 10:49:14 PM
Toril,  I'm sending my virtual hug to you too!   :)  I hope everything gets fixed AND in time for your upcoming gig!

Good luck,
Gloria
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 07, 2018, 11:04:21 PM
Thank you so much for the encouragement, Enildo and Gloria!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Joe H on August 08, 2018, 02:22:16 AM
Toril,

HUG, HUG.

 :)   ;)

Joe H
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: motekmusic on August 08, 2018, 06:07:26 AM
 :)

Hello Torril,,

A few years back my s910 conked out and was also hospitalized.  Fortunately had an old backup machine to keep the pinkies
busy plus ended up knitting some winter caps...
Yes, you get a big virtual hug and wish the patient a complete recovery and home soon.

Hang in there,,, have got lots of knitting needles...

cheers
elaine
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Roger Brenizer on August 08, 2018, 06:23:56 AM
Here's a Big Bear Hug from me to you, Toril, all the way from the USA to Norway.  :)  :)  :)

[attachment deleted by admin]
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: hammer on August 08, 2018, 08:32:11 AM
It is very unusual for Yamaha keyboards to fail.  I have had 6 of them and gigged with them almost daily without problems except for one.  I had a Tyros 4 that developed an internal amplifier failure.  Once replaced all was back to normal again.

I wonder if Yamaha would just replace your keyboard - much quicker if possible.

Deane
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: hans1966 on August 08, 2018, 04:52:20 PM
Hello Toril, I'm sorry about your S970, I hope your baby is soon back home, safe and sound. I send you a big hug!!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Normanfernandez on August 08, 2018, 08:48:38 PM
There's a Two year warranty if I'm correct?
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 08, 2018, 09:18:06 PM
Thanks Joe H, Elaine, Roger. Hans, Deane and Norman for your hugs! They warm my heart! I will keep  You posted as to the outcome of this.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 19, 2018, 01:47:10 PM
Still no word about my S970. I REALLY miss it! I fight with all the shortcomings of my beloved 2100, and at the moment it is not so beloveed :) Think I will lay down my floppies and take a walk in the forest with the dogs....
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: AlBags on August 19, 2018, 03:58:17 PM

I was going to ask you if you had heard anything.
I expect transport to Yamaha repair workshop (and back) takes most of the time.
I expect they will swap a complete board.

ATB

Al 😉😊
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 19, 2018, 04:15:21 PM
I hope so Al, but doubt it. They will repair the old one.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: AlBags on August 19, 2018, 07:58:17 PM

Hi
That's what I meant T .. replace a circuit board.
Hopefully not too long now.

Al.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Aquilauno on August 19, 2018, 08:17:25 PM
... Whit a genuine affection for you...

[attachment deleted by admin]
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 19, 2018, 09:10:18 PM
Thanks Aquilaumo😀
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: AlBags on August 20, 2018, 12:46:26 AM

That's cosy
😍😂
 
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: motekmusic on August 20, 2018, 07:52:42 AM
 :)
Hi Torril,

Sorry to hear your 970 is still convalescing.   Will they tell you at least what is wrong and what the recovery prognosis is?
Am sure it is difficult to trudge back to the 2100 but it will provide some solace and fingering workouts and just maybe some
new composition ideas. 
Hang in there.

cheers
elaine
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 20, 2018, 10:14:15 AM
Thanks Elaine! I am glad I kept it!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: browzer on August 20, 2018, 11:05:08 AM
Hope you get it back soon Toril.

meanwhile.......

[attachment deleted by admin]
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 20, 2018, 03:24:38 PM
Thanks for the hug, Browzer😀
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 24, 2018, 06:44:25 PM
UPDATE: My S970 is in Oslo! The fault was in the board that has to do with the amplifier. They are waiting for the part, if they don't have it in Germany, they will have to order it from Japan. So, this will take time. I went to the store today and asked. There was a moment of suspence, for the guys that sent away my keyboard forgot to write down where they sent it! Fortunately, after a little detective's work it was confirmed that it is in Oslo. I get really good service at the music store, so I am not afraid, but I miss my S970! I have my 2100, but it is like going into a time mechine and racing back to the time with Windows 95, floppy disks and all that :)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Bruce Breen on August 24, 2018, 07:01:27 PM
Hope you get it back soon, Toril.

Yes, when I go back to my PSR-2100 it is like going back a few generations of computer software.
But it still sounds good, and brings back many good memories for me!
I still keep it for my back-up - in case i ever have a problem like you are currently!

It seems like you have the same background as I do -I was  brought up on accordion, went to Yamaha keyboards, and ended up on the PRS-2100 and the S950!

All the best - and always have fun with music!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 24, 2018, 07:14:25 PM
Hi Bruce! Yes, the 2100 is a very good keyboard, and I am so glad I kept it. In some respects it sounds better than the S970. I have had it for 15 years, and never a problem. It is good to hear that I am not the only one with a 2100 here :) I got my first accordion when I was eight years old, and have played accordion ever since. I am a hobby musician, but gig occasionally. Then I always have the accordion with me as well as the keyboard. Now I am having fun making "gig disks" for my 2100. But I struggle with the floppies, not all floppies that people generously have given me are compatible with PC and keyboard. There is also the fact that I have gotten into the habit of using many SFF2 styles now, and must find alternatives for the 2100. But all in all, I am having a lot of fun with my old friend the 2100.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: AlBags on August 24, 2018, 07:27:35 PM

Toril ..
Hope amp circuit board does not take long to aquire! 15minutes to fit.

If you think PSR-2100 is old .. this is the one I had befor Tyros5-76 ...
PSR-2700 (with sampling)
https://m.youtube.com/watch?v=QnZU3b_xutQ

Al 😂😊
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on August 24, 2018, 07:59:30 PM
Hello Al. The old models were good. I still have my PSR-47, and it works perfectly. I plan to record some of the songs I made on it. Those were the days :)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 02, 2018, 08:14:03 PM
The S970 was a great keyboard, while it lasted. It is still in the hospital, and I am REALLY beginning to miss its nice features, such as USB capability, audio recorder, color screen, 3 (!!!) intro and ending buttons and, - i must stop, before sobs of despair force themselves out.... :)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: RoyceM on September 02, 2018, 11:48:08 PM
Toril, is any communication happening between you and the repair shop?

- Royce
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 03, 2018, 10:32:26 AM
Yes. They are waiting for delivery of a circuit board. It will come😀 But I miss it😀
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: AlBags on September 03, 2018, 11:57:59 AM

So ..

It had to be ordered from Japan and sent to Norway. 2 weeks? ... ish!
Hope they have it soon.
I would have thought your dealer/supplier might have loaned you another one until your other one fixed.

Al.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 03, 2018, 04:50:40 PM
They would have, but had no S970 there at the moment. So I am on my 2100, and have even taken out my vintage PSR-47 to make soom cool recordings!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 10, 2018, 08:37:50 PM
My S970 is still in hospital. I called the store today, and they talked to the repair shop in Oslo. They are still waiting for that circuit board. The guy told me that the repair shops don't have many parts for the Yamaha keyboards, because they never fall apart. That is, except mine! This made me feel bad again. It is not fun being the only person in the world having a faulty Yamaha product. The Lucky Winner Of The Yamaha Monday Product! Hurrah! That's Toril! I find it hard to believe that Yammies never fail. All electrical products can fail, so there should be more parts sent to repair shops around the world! In the meantime, I will take some floppy disks and flop down beside my good old PSR 2100..
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Flip on September 10, 2018, 09:59:04 PM
Toril, I just caught up with your problem.....I hope you get your "friend" back soon.  The 2100 is a good KB (I had one) but it's not a 970.  Floppy disks....they still make them?  I am sure Yamaha will make things right....it's the wait that's frustrating....been there.   :(  Flip
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 10, 2018, 11:13:50 PM
Thanks Flip😀❤️
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 14, 2018, 08:25:53 PM
Hello friends. Got some good news today, my S970 is repaired, but it is not sent from the repair shop yet. That means I will get it next week, at least I hope so! It has been a long wait, that I have shared with my trusty old PSR 2100. I will give a notice when the S970 is back. BTB, my 2100 is now 15 years, and never had an issue, apart from a button that got some red wine spilled on it, and therefore is a little slow to react :) It was NOT me, I never go near the keyboard with fluids!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: frankia on September 14, 2018, 11:14:51 PM
Hi Toril.

That's great to hear that your wait is nearly over.

I hope you get it back very soon and you won't have to give your friend a virtual hug but can do it in real time.

You can fall in love with it all over again.

I can't wait to hear some the music you make together.

Cheers
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 15, 2018, 12:04:06 AM
Thanks, Frankia!
Yes, I look forward to getting it back :)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: EB5AGV on September 17, 2018, 02:16:07 PM
I have just seen this thread... Well, I work all day fixing electronic equipments and, being careful, owner can't find any external trace of my work. I trust the Yamaha service is up to par and you will get back a virtually new keyboard  :)

Jose
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 17, 2018, 03:55:24 PM
I hope so, Jose!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: arvacon on September 18, 2018, 01:22:19 AM
If I had seen this thread from the beginning, I would have bet correctly that the problem was at the sound amplifier. What happened was, that the amplifier for some reason got fried, so some electric current was passing at the speakers at the moment you tried to start it.

This may happened by hardware failure, which is not so common. The most common way that an amplifier dies, is when you use the internal speakers at very high volume or at the maximum that the amplifier can produce. This can damage the speakers and then if the speaker's coil get a short circuit, then the next part that it will be damaged will be the sound amplifier. Also some times this can happen if you plug and unplug some external devices from the audio input or output sockets and you forget to put the master volume at zero, so you hear some fast scratch crackling noises.I guess at the Yamaha center they have checked the speakers too.

Anyway, don't worry, this is a common fault at car stereo and home hifi devices and it is fully repairable, so afterwards the device becomes as before.
Just take care about the above situations and you will be fine.Let's wish from now and on, to enjoy your cute s970 keyboard without problems for many many years as with your old one.  :)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 18, 2018, 10:12:00 AM
Thanks Arvacon. I have been very careful with it, but I will be even more careful not to crank up the volume of the speakers!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Ernie on September 18, 2018, 10:22:15 AM
Hi Toril,

I hope you will receive your S970 back soon.
Maybe you had just that one with a bad transistor or chip
built on a monday  ;).

Enjoy it again!

Ernie


Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 18, 2018, 12:03:52 PM
Thanks Ernie! I am still waiting, but making music on my 2100. I am running out of floppy disks😀
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 19, 2018, 08:42:23 PM
No S970 today... Maybe tomorrow?
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 20, 2018, 11:53:25 PM
Still waiting....
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Bruce Breen on September 21, 2018, 12:03:20 AM
tick...tock...tick...tock!
It will be worth the wait I'm sure!

all the best!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: arvacon on September 21, 2018, 02:02:45 AM
If I was Yamaha's service manager, I would send you a new PSR-S975..  ::)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 21, 2018, 10:43:40 PM
That would be the day, Arvacon! Today I called my store, and they called the repair shop. They still have my keyboard there, but the person who repaired it was not at work today. Must be a reason why they still are "sitting on it." Maybe they have to run some more tests? I don't know. But this means that I face another weekend, and many days to come without my dear S970. I understand the musicians who have backup keyboards, seems wise. But, being only a hobby musician with an occasional gig, I cant justify purchasing another expensive keyboard. But I have my trusted PSR 2100, so I am not totally without! I have a gig in October, and hope I get my S970 before then. If not, I have to make do with what I have. That's life :)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 26, 2018, 01:21:58 PM
No Sign of my S970. Did I dream that I had it? Is it maybe still the year 2003? The only good thing about that is that then I am 15 years younger then I believe myself to be!😀
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Bruce Breen on September 26, 2018, 02:25:04 PM
Yes, I would like to have 15 years off my age as well - that would be a good thing!

I do hope you see your S970 soon!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: vbdx66 on September 26, 2018, 02:35:11 PM
Hi Toril,

I am sorry that you still haven’t got your S970 back. Since it is still under warranty and it has been in the repair shop for one month and a half now, aren’t you entitled to some king of compensation either form the shop or from Yamaha? They could maybe give you a new unit or a refund if the S970 is definitely superseded by the S975.

Regards,

Vinciane

Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: WolfBack on September 26, 2018, 09:58:24 PM
You're really haven't got your S970 back, yet?
What is wrong with Yamaha's service?
Maybe you must claim for a replacement (or refund) due all this time you waiting for your instr repair.
I hope that you get it soon back on duty!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on September 26, 2018, 10:05:28 PM
It came today, with a big hole in it! I was so happy when the store sent a massage that it was there and I could come and get it. In the taxi I got a bad feeling, so I asked to see the keyboard before taking it with me. There was a big hole in one corner!! Both the upper and lower housing is broken! Had to go home without my keyboard, while the store will sort the matter out. It will all take time. I am really depressed now! Please wake me up from this nightmare!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: arvacon on September 27, 2018, 12:08:03 AM
Don't be depressed, now is the moment to demand from that store about a brand new s970 or s975 if they don't find s970! Don't accept any other repair, it was their fault.
Now is the time to speak! Don't let this chance to go!
This is a good chance, catch it!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Bruce Breen on September 27, 2018, 12:26:18 AM
I agree with Arvacon!
They need to reimburse you with a new keyboard!

Good luck!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: hans1966 on September 27, 2018, 04:07:15 AM
It came today, with a big hole in it! I was so happy when the store sent a massage that it was there and I could come and get it. In the taxi I got a bad feeling, so I asked to see the keyboard before taking it with me. There was a big hole in one corner!! Both the upper and lower housing is broken! Had to go home without my keyboard, while the store will sort the matter out. It will all take time. I am really depressed now! Please wake me up from this nightmare!



Hello Toril, I suggest you take legal action against the repair shop, and claim damages caused to your S970. It really can not be called repair shop, but rather destruction. because apart from damaging your keyboard, you are killed by the illusions of continuing to make good music. I sincerely hope that they give you a new keyboard (S970 or S975) is the least they can do for you.   a bear hug.     Hans
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on October 24, 2018, 09:49:15 PM
Thanks Hans. Still no word of my poor, battered kryboard.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: andyg on October 25, 2018, 10:15:54 AM
Enough is surely enough.

Get a lawyer to write a letter to them, demanding a brand new replacement keyboard within 14 days and threatening court action if they don't comply. I'm sure you'd easily win a court action but they should be frightened by the idea and it would never get to court.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: arvacon on October 25, 2018, 10:41:26 AM
At my country, this action would cost more than to buy a new keyboard.
But there is always the option of the non profit organizations that fight for the customer's rights, so I would use this service instead, as I have done this once and they won my case, without pay a cent.
I admire your patience.. :)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Flip on October 25, 2018, 01:37:18 PM
Toril, this is Flip......what is the name of the company that is giving you a hard time.....and Web Site if you know it.  Perhaps we can add some pressure.  Flip
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on October 25, 2018, 02:21:35 PM
Thanks guys. I appreciate your support.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Joe H on October 25, 2018, 04:11:03 PM
Thanks guys. I appreciate your support.

Toril,

Have you contacted Yamaha about your experience?

Joe H
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on October 26, 2018, 10:47:30 AM
I whote to them many weeks ago. No answer.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on October 28, 2018, 09:45:53 PM
Hello friends! Update: New parts were ordered for my keyboard the 3. of October, and they have not arrived yet. Yes, I know that there is some distance between Japan and Norway, but we have planes! It may be that they will have to make some parts, both the upper and lower casing was damaged, so I guess I will get the keyboard beck with a new hull. At the 7. of November it will be 3 months since I was able to play my wonderful S970. You friends have been great, thanks for all the support :)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: arvacon on October 28, 2018, 11:03:29 PM
At least the parts will be fresh  :P ;D
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on October 29, 2018, 12:07:55 AM
Yes :) And I still have warranty, so if it acts up when I get it, it goes right back to the hospital!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: vbdx66 on October 29, 2018, 01:04:22 PM
These are encouraging news Toril  :)

I hope you’ll get your faithful PSR S970 back home any time soon... right in time to rehearse some Christmas tunes  8)

Regards,

Vinciane
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on November 04, 2018, 06:15:14 PM
So do I, Vinciane!
Next week it will be 3 mouths without my S970.
I looked at and tried the S975 yesterday. In my opinion it is almost identical to my S970, so I didn't loose any sleep over that.
For my music the S970 is more than sufficient for many years to come, provided that I finally gat it back in good working order!
In the meantime I am making a "gig disk" with Christmas songs for my PSR 2100 :)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on November 07, 2018, 07:11:51 PM
Today is the Three Months Mark! Tick tock, tick tock! No S970. Waiting for parts, they say. From Mars? Or from the Andromeda galaxy? I need a new hobby.....
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Ernie on November 07, 2018, 07:46:20 PM
3 months ... way to long  :'(

Ernie
 
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on November 07, 2018, 09:28:52 PM
Yes, Ernie.
I listened to some of your music today to get in a good mood :) I like your november composition a lot!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: travlin-easy on November 08, 2018, 02:00:09 AM
Toril, buy a sailboat - you won't have time for the keyboard. ;)

Gary 8)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on November 08, 2018, 09:52:46 AM
I will do that Gary😀. I will sail away from all my troubles😀
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Jean-Pierre 33 on November 08, 2018, 01:09:31 PM
Hello Toril,

When your keyboard is returned I will immediately have reservations about the conformity of its operation with copy to Yamaha.

Then I will ask for an extension of its warranty period at least equal to the duration of its repair.

Best regards

Jean-Pierre 33
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on November 08, 2018, 04:51:50 PM
Thanks Jean-Pierre!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Aquilauno on November 30, 2018, 07:52:30 PM
Ciao Toril...
news for your psr? I did not thinked that in countries like yours there could be possible this, I have no words ...
I renew my a virtual hug  :-[
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on November 30, 2018, 08:09:17 PM
Thank you😀 No I am still waiting for it!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: SeaGtGruff on November 30, 2018, 10:57:40 PM
You are being very patient about it, which is good. I know it helps that you still have another keyboard you can play, but here's hoping you'll get your PSR-S970 back in time for Christmas!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on November 30, 2018, 11:31:34 PM
I hope so, Michael :) They have now got the right parts, and say that "it is undergoing rehabilitation!" I have a gig on monday, and have to use my trysty old 2100! So my floppy disks are packed whit Christmas styles :) It definitely helps to have another keyboard! I am not a very patient person, but there is nothing I can do but wait....
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: EileenL on December 04, 2018, 11:25:49 AM
Did you get your keyboard back Toril and if so I hope it is now as new.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on December 04, 2018, 02:56:58 PM
No, Eileen! I was at the store today, and they called the repair shop. It is still sitting there, and the guy who is working on it was not there, so I am no wiser! But they had gotten in a used T5/76. They wanted the same price as for an S975. It looked great, but there was no stand. I have asked the forum for advice. Have to sleep on it. I loved the tilted screen, but it is a very BIG machine!! Thanks for asking  dear Eileen :)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: EileenL on December 06, 2018, 11:53:14 AM
So sorry you still have not got your 970 back yet. Should only take half an hour at least to fit a new case.
Tyros 5 76 note is a lovely keyboard but very heavy compared to 970. The key bed is much nicer though.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on December 06, 2018, 04:48:53 PM
Thanks, Eileen :) I was wrong, it is a 61 keys model, and in pristine condition, so I broke down and bought the T5 today!
I intend to keep my S970 also, it is convenient to have a lighter keyboard that easily can be moved around. Got the T5 for half the price of the Genos. Genos is not an option for me because of my very low vision.
I LOVE the T5!!!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: arvacon on December 06, 2018, 04:54:55 PM
That was a big patient's explosion right there.  :D That is what is happening, when you keep patient for so long.  :P Congratulations for your new toy! Share with us some pictures if you make it to take your fingers from its keys today.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: mcbrown on December 06, 2018, 04:58:32 PM
Congratulations Toril on your new Tyros 5. The T5 will open a whole new world of music for you and bring you many hours of enjoyment.

Murray
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on December 06, 2018, 05:02:30 PM
Thanks, Arvacon and Murray :)
I am in the act of setting it up now!
Since it is on the big side, I had to think long and hard where to place it!
I really did not have the space, but what the heck. I can still sit in my sofa and slepp in my bed without hitting the keys, so than all is well :)
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: hans1966 on December 07, 2018, 03:20:00 AM
Hello Toril, Congratulations for your new baby. T5, it will give you many hours of play, enjoy to the maximum but remember to rest a little. ;)  Greetings. Hans
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on December 07, 2018, 09:52:22 AM
Thanks Hans. It is hard to leave the keyboard!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Flip on December 07, 2018, 11:24:49 AM
I look forward to new and unique arrangements once you get the new KB under control.....have fun.....explore.....ask the expert: Eileen for tips.  I am happy for you.  My best to you Toril.  Your friend, Flip 
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on December 07, 2018, 11:30:08 AM
Flip, my friend, thanks😀🌲
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Stratcat on December 21, 2018, 04:36:40 AM
Hi Toril
Have you any new news on your broken keyboard?
Hoping you’ll be getting it back good as new
Jim
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: vbdx66 on December 21, 2018, 08:43:59 AM
Hi Toril,

Congratulations on your T5.  8)

I notice that you know have a PSR S975 in your gear list. Did eventually the music shop replace your broken S970? I am curious.

Regards,

Vinciane
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on December 21, 2018, 11:16:19 AM
Yes they did!! It has been so good to have the support of my friends here on the forum! Only keyboard enthusiasts know how you feel when your almost new keyboard is broken!
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: arvacon on December 21, 2018, 01:38:43 PM
So did they finally replaced your broken one with the 975?
Why did they do that and why not giving you back the old one that they were saying stories about repairing it and wait for parts and all these stupid excuses for so much time?
Why they could not just do this from the beginning?
They are unexeptable.. At least finally you have got what you deserve.
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Bruce Breen on December 21, 2018, 03:13:34 PM
For everyone following this post...
Good news from Toril - just yesterday!!

See her post under Misc Announcements!!

Her topic is: "Yamaha gave me a new S975! Thanks friends for all support, I am so happy now!!!!"

Congrats Toril!! ;D
Title: Re: My S970 is in the hospital - I need a virtual hug!
Post by: Toril S on December 21, 2018, 08:22:29 PM
Thanks Arvacon and Bruce. Yes, it all ended well! I would have been happy to get my old keyboard back, but seing how it looked after being damaged in transport, I am glad that I got a new one. The hull was broken, pieces missing and I almost fainted when I saw it.