PSR Tutorial Forum
Genos (12 Boards) => Genos - General => Topic started by: Gloria on May 19, 2018, 11:24:59 AM
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View Profile Gloria's Songs Personal Message (Online)
Re: Genos problems
« Reply #38 on: Today at 03:10:58 AM »
Hi Everyone,
I'm still dangling on my disappointing purchase of a Genos. The latest problem is the music rack (which it didn't come with) Today, a couple mo. later, Guitar Center said they'd received the music rack. Today I brought the rack home, the holes were placed so they would NOT MATCH Up with the body & therefore couldn't be attached! The rack came in its box, that was labeled Genos music rack. (It should've fit!)
I suggested I'd like my money back, since they could not deliver the product I ordered & I would take back my PSR 910 which I traded in. They told me they had sold my 910. My husband recently passed away; I'm not used to dealing with these problems. Does anyone please have any suggestions for me!
Regards, Gloria
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They gave you the wrong music rack, Gloria. They probably gave you a Tyros rack (regardless of how it was labelled). The Tyros holes are a slightly different width than the Genos.
I would just tell them you want to proper part.
Fred
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:) :)
you sound disappointed Gloria!!! I dont know anything about the Genos other then many seem to like it,It sounds to me like its a new learning curve, I will say that I find the 975 to be an advanced PSR series with the same opr system,maybe the store would consider taking back the Genos and selling you a 975 and giving you back the money difference?
Paula :) :)
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Hi Paula,
Gloria is still having trouble with her local dealer who gave her only the instrument and not the rest (speakers,cables etc)
https://www.psrtutorial.com/forum/index.php/topic,44479.msg350149.html#msg350149 (https://www.psrtutorial.com/forum/index.php/topic,44479.msg350149.html#msg350149)
What can we do to help her to get what she paid for?
I wonder if the spekears when they arrive will be for a keyboard or for a....car ???
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did you get the brackets to hold the musicstand not ?
you need the brackets to put in the music stand (as on the Tyros)
Soryt :)
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Hello Gloria,
I am so sorry to hear you are still having problems with getting the correct treatment from your dealer. He certainly needs reporting to Yamaha them selves. Have you a service department that you can ring to complain. If not please write to Yamaha direct. For USA it is
Yamaha Corporation of America,
6600 Orangethorpe Avenue,
Buena Park,
CA90620 USA.
Hope this will help.
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Hi Paula,
Gloria is still having trouble with her local dealer who gave her only the instrument and not the rest (speakers,cables etc)
https://www.psrtutorial.com/forum/index.php/topic,44479.msg350149.html#msg350149 (https://www.psrtutorial.com/forum/index.php/topic,44479.msg350149.html#msg350149)
What can we do to help her to get what she paid for?
I wonder if the spekears when they arrive will be for a keyboard or for a....car ???
I do not consider Guitar Center a local dealer ,they are a big corporation (not a local store) they hire unknowledgeable people ,many company's have a return policy.what is Guitar centers? I would for sure look for all angles to force them to take this key board back and return my money and purchase the key board else ware
I dont know how you purchased this key board but if by credit card they sometimes will help you as well
Paula
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Gloria, if Guitar Center (GC) is that big, they must have a head office somewhere. Obviously, the store where you bought your keyboard is infested with uncaring, unknowledgeable, and inconsiderate bozos!!
It's time to take it up a notch. Contact Yamaha U.S (thanks Eileen) and Guitar Center Head Office and don't stop bring a royal pain in their backsides until you get what you want. They knew **** well they had sent the wrong music stand. They just wanted to get rid of the problem - you. Fact is, you're not the problem - they are.
And please don't let your experience with the idiots at GC taint your thoughts about the Genos. It's a whole new breed of keyboard and just as easy to use as the PSR and Tyros keyboards. When you get into the meat and potatoes of it, things can get a little tricky, but despite its complexity, you can basically sit down and play the Genos right out of the box. Keep pushing for what you deserve and want. If we can be of help, let us know.
As a sidebar, I have owned three Tyros keyboards and now the Genos. I have never used the music stands because I need a real music stand for gigging. I'd gladly donate mine (complete with the proper "feet" :) ), if not for how it would affect my trade-in value. Perhaps someone else can help in that department. I assume you're somewhere in the U.S.?
Also, so sorry to hear of your recent loss, Gloria. Stay well...
- Lee
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:) :)
well maybe Yamaha will do something? I will say this I looked for a Yamaha repair man when my key board was not working ,I called the one Yamaha recommended !!! what a joke he didnt even know what a Tyros key board was , ::) ya well my hubby took the key board apart and put in a new circuit board I Trust Craig more then this so called Yamaha repair man, I think the bottom line is money and if Guitar Center sells lots of musical instruments for Yamaha money talks !!!
Paula
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I would not think they sell many if that is the way they treat people.
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Guitar Center has been on the verge of bankruptcy for years. I had a VERY bad experience with the store here the only time I went in it. They had a mic I wanted, on display. They weren't that busy but they totally ignored this old man, even though I took the mic to the counter and stood there holding it. Totally ignored me. I put it on the counter and turned to walk out. I had been in the store at least a half hour. As I opened the door someone shouted to me "Is there something you needed?" I calmly told him "not from here".
I posted the experience on Facebook and the local manager called me asking what he could do to make it right. At least I'll give him that. I told him I just bought the mic online and saved $20. and that he might want to hire some adults. :)
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Gloria,
First... I'm so sorry about the loss of your husband (that man!) :( :( :(
Now as far as your Genos goes... I would DEMAND that the store replace your current Genos with a factory sealed unit and threaten the manager that you will contact Yamaha if they don't. >:(
I suspect it is not your nature to be assertive, but in this case I think you must be.
;)
Joe H
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I would not think they sell many if that is the way they treat people.
Unfortunately Gloria's experience is just one of many typical to Guitar Center........
https://www.consumeraffairs.com/online/guitarcenter.html
I have my own bad experience from GC with an item I ordered online which when I received it was a totally different item than what I had ordered. It took about 10 phone calls to find someone in the GC hierarchy that knew how to do an RMA to return it and do a refund. It was finally through Musician's Friend, the parent company of GC that I was able to do a return.
- Is the sales receipt specific as to stating demo, floor mode, or other and clearly state what was included?
- Did anyone make a verbal agreement to provide the missing parts either when the Genos was purchased or at some time there after?
- If you haven't yet, perhaps rather than speaking with a sales clerk, try to take it up a notch and ask to speak to the store manager. Failing satisfaction from a manager, ask the manager for the phone number for their corporate office.
It would be a good idea if you've had a few interactions with Guitar Center, to jot down dates you spoke to them, either in person or on the phone, what you asked/requested and what they told you. Start with the day you purchased the Genos. Nothing fancy, just simple notes of highlights in order of when they occurred. It's easier when you talk to someone if you have some notes of what happened rather than to try and recall at the moment what was spoken about.
Also if you should go to the store, if at all possible, take a friend (male if possible) with you for moral support, spokes person if needed, and as well as someone that may recall bits and pieces of what may be said (my wife has saved me in this respect a couple of times).
In regards to the rack, did it include the 'music rest brackets' shown in the image below?
[attachment deleted by admin]
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I have bought 4 Tyros keyboards from Guitar Center and never had a problem with them, so I would say that it is just the particular store you are dealing with. Guitar Center is in partnership with Musicians Friend and now for all high end keyboards like the Tyros and Genos, they actually go thru Musicians Friend. This is why in some stores the sales people are not very well educated in these keyboards, but I can assure you they are very well informed on equipment they do stock in their stores.
I think they forgot to ship you the brackets as someone mentioned above.
Don’t give up, be persistant and as Eileen mentioned, comtact Yamaha directly.
Good luck,
Rick D.
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Hi Gloria --
I'm sorry to hear that your problem with GC is still on-going. I won't waste your time with my own GC horror story, but don't be afraid to be firm, direct and persistent with them.
Yamaha's USA customer support number is (714) 522-9000 Option 3. I think you need someone knowledgeable to come to bat for you. I recommend calling because e-mail, etc. requires a Yamaha account. (Same account as the one that you used to register your Genos.) It's easier to explain a situation by phone.
Hope this helps. You have the support of everyone here.
-- pj
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Unfortunately Gloria's experience is just one of many typical to Guitar Center........
https://www.consumeraffairs.com/online/guitarcenter.html......
Thanks Mark,
horrible reading. We who believe in free enterprise and the capitalist system are slowly loosing our faith. Fortunately there are ratings, but it is infuriating that you have to look up ratings. The "self-cleaning" that used to function because manufacturers would stop providing their products to unworthy dealers no more works. The privilege of being an appointed dealer was so valuable that a business would fire you if you were not competent and well regarded by customers. I can remember the times when the "write your congressman"- system still worked. I do not know who read the letters to the management, but you got a nice answer AND IT DID HELP.
I had bought a YAMAHA keyboard in the 1990s. When you played Moonlight Serenade it would make a wrong accompaniment when you changed to the Dim chord. I was at that time helping Finnish music gear importers as a consultant at the Frankfurt Music Fair. ( I did not work for the YAMAHA importer) so I went to the YAMAHA stand and said, "Are you aware there is a defect in that keyboard of yours over there ? " Of course they said no, and there cannot be. So I played the Moonlight Serenade. They were flabbergasted. They disappeared and came back with a senior Japanese gentleman and asked me to demonstrate the defect once more. He said "Hai, tadashii". I was obvious he felt uncomfortable. In those days there was no such thing as a software update. He said, "we have a new model coming out soon, we will give you that one in exchange FOR FREE." And they did. To day YAMAHA Rellingen (their European headquarters) does not even answer mails from unimportant people like me.
Cheers
Kaarlo
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Hi Gloria,
So sorry about your problems with GC. They should have put those brackets in the delivery, besides getting you up to speed.
Have only visited 2 of their stores, each in Las Vegas,, years ago and could not find anyone to help with keyboards.
I understand they sold you a "floor model"..(demo model) is that correct? Did they discount that machine enough to pay
for the aggravation and grief it is causing you. BTW. when i bought a used Tyros 3 years ago,( this was in Denmark) the
owner did not bring that music stand so i had to order one from the music shop in Copenhagen. I got a brand new music
stand,, brackets included but it cost almost 300 usa dollars for that stand. what a bummer. Those stands are very expensive
if ordered seperately. The GC should pay for replacement brackets.
Will know later on if traveling again this fall over to Phoenix... by then you should be sorted out and playing wonderful songs.
woof ,, woof
cheers
elaine
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I would try contacting Yamaha directly.. Patiently explain, the huge mess with the Genos and guitar center you have been thru. Explain particularly the music stand. Firmly ask that Yamaha directly ship you one..
I am so sorry, to hear of all this aggravation, and I offer my condolences on the loss of your husband.. I can imagine you are not in a state of mind to make a stink about what is justly due to you..
A lot of the big music chains, hire folks who don't much or anything about specific products.. B&H Photo was the only store to carry the Tyros line in stock, although they wouldn't put it in the demo floor.. All the other BIG music stores in NYC, wouldn't even stock it.. They didn't want to get stuck with it, if they couldn't sell it.. To top it off, many of the sales people I have found in such stores will say what ever they think they need to say to make a sale, irregardless if it is the best product for you..
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Hi Mark,
Quoting: "A lot of the big music chains, hire folks who don't know much or anything about specific products.."
Mark, you are certainly right & I'm learning it the hard way! I will be doing more about this; as of tomorrow I have to take my dog in for eye surgery. Appreciate your condolences about my husband.
Regards, Gloria
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Gloria, I sincerely wish I could be there to help you in your time of need, but alas, I'm pretty much shot to ****, physically, so getting to your part of the world is out of the question right now.
All the best,
Gary 8)
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Oh, I am so sorry Gloria! I sincerely hope and pray that your problems will be resolved soon!!!
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Gloria hang in there and be persistent with them and you will eventually get the right part.
So sorry to hear that you lost your Husband; my sympathizes. It is at times difficult to adjust but you also have your music and the support from so many people right here to help too !!
Best Regards
Craig "Keyboardist"
http://psrtutorial.com/perf/craigKeyboardist.html
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Gloria
Sorry to know you are experiencing these problems.
The phone number for Guitar Center is +1 (801) 501-8847 - Customer Service. I suggest to call them and explain the situation.
Additionally, i would offer to go with you to Guitar Center but do not know where you are located. I am in San Diego.
Maybe you could tell us where you are located so that if anyone is close by you . . . One of us could go with you to Guitar Center in your location.
Thanks
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Hi Gloria,
I just found this interesting video by Rick Beato discussing with friends the demise of Guitar Center. I hope am not trespassing
any protocols here by posting this video,, but it does point out,,, kind of lengthy , the why and wherefore of this music chain
and am left with the conclusion that any customer service would be like finding buried treasure. I wonder if they have ever been
sued in small claims court.... and wonder how many like you have gotten the short end....
https://www.youtube.com/watch?v=5rfYS5oyFao
a disclaimer that all stores may not be the same... it is a chain...
wishing you success on all accounts
cheers
elaine
PS if anybody want to assist Gloria,, she is up in Scottsdale,, Phoenix...Not a long drive from city center. Nice town...
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elain,
I watched the video and it's a pretty common story. We had a local music store here where I live and it was started by a gigging guitar player. He open a 1500 square foot store as a guitar shop but quickly expanded to an all around music store. After about 28 years he had grown into a 15,000 square foot store with almost all professional musicians like in the Atlanta GC in the video you posted. Sadly the store close last year after 34 years in business. Two reasons for this are (I believe) are the internet music instrument sellers, and a lack of interest in developing an on-line sales department and a lack of an affluent buyer for our town. The store mostly sold low-end instruments ($400).
As the guys in the video point out, the brick and mortar stores are hurting everywhere in the USA... too much overhead and the impact from competition of internet sales. I saw a Staples office supply store close and had a sign in the window that they uploaded to the "Cloud" (internet). It's a sad case. I see empty buildings everywhere where there were once thriving local businesses. :(
Gloria should take note of this situation with Guitar Center and contact Yamaha directly to see they will make good on her purchase of the Genos.
Gloria... I hope your dog went through surgery OK. :-*
Joe H
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I have bought 4 Tyros keyboards from Guitar Center and never had a problem with them, so I would say that it is just the particular store you are dealing with.
Agree.
Almost All my instruments and music gear since 1999 I got from guitar center (Atlanta) and never had any problems. Only I can say the great service .
Also Frank from Audioworks have great service and I also bought instruments from him.
Regards
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AL, THANK YOU FOR YAMAHA'S PHONE NUMBER, EILEEN THANK YOU FOR YAMAHA'S ADDRESS! THANKS TO ALL OF YOU FOR YOUR SUGGESTIONS & SUPPORT ABOUT THE PROBLEMS OF MY NEW GENOS! :) I EVEN HAVE DIAGRAM'S OF THE MISSING MUSIC REST BRACKETS TO SHOW GUITAR CENTER'S MANAGER AS TO WHAT IS MISSING (INSTEAD OF THEM BRINGING THE WRONG ITEMS! >:() I'LL DO THIS AS SOON AS MY CAR GETS FIXED! (IF IT ISN'T ONE THING, IT'S ANOTHER - RIGHT?)
I SURE APPRECIATE THIS WONDERFUL "PSR TUTORIAL FORUM!" THANKS JOE & MEMBERS :)
REGARDS, GLORIA
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Hi Gloria
As you know, we have had a number of conversations about the appalling treatment you have received from your local Guitar Centre and I wish I lived nearer to you and could try and help.
However, I did seek advice from UK Technical Support and told them about your plight and asked what they suggest you should do.
They say you should get in touch with usa.yamaha.com - scroll to the bottom of the page and find SUPPORT. Choose digital keyboards and go to CONTACT US. They offer Live Chat, Phone Call or Email.
They think it best that you should write a detailed report of events since purchase and they should come back to you and advise what should happen next. Do allow time for them to respond to you.
Don't bother with the Guitar Shop at the moment - make your written report to Yamaha and with any luck, they will advise on how to proceed from here.
Good luck and let us know how it goes.
With warm regards
Susie
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Gloria, I just read your post and it makes me mad the way you are being treated. I would ....not write....but call Yamaha and get them involved. To anyone else out there.....please think twice before you purchase anything from Guitar Center. They are not Keyboard oriented and offer practically no after purchase support for Keyboards. I hope it works out for you...Flip
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Hi Susie & Flip,
Thank you for your suggestions on how best to deal with my situation; I've never experienced anything like this before! A few days ago I became ill with the stomach flu
(or a nervous stomach over all these problems; I didn't go to a dr.)
Thanks again,
Gloria
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Gloria, I just read your post and it makes me mad the way you are being treated. I would ....not write....but call Yamaha and get them involved. To anyone else out there.....please think twice before you purchase anything from Guitar Center. They are not Keyboard oriented and offer practically no after purchase support for Keyboards. I hope it works out for you...Flip
Flip, very kind words for our friend, Gloria. May I suggest a small revision :):
Gloria, I just read your post and it makes me mad the way you are being treated. I would ....not write....but call Yamaha and get them involved. To anyone else out there.....please think twice before you purchase anything from Guitar Center. They are not service oriented and offer practically no after purchase support for any product. I hope it works out for you...Flip
I guess what I'm saying is, a successful music store is as thrilled with selling a guitar pick as they are an expensive pair of speakers. Stores that look after the nickels, accumulate many dollars in the long run. I made a fortune in business with that attitude.
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.......a successful music store is as thrilled with selling a guitar pick as they are an expensive pair of speakers. Stores that look after the nickels, accumulate many dollars in the long run. I made a fortune in business with that attitude.
Lee, how right you are, and like with so many things, it is old wisdom that somehow always gets forgotten. There is a German saying that must be VERY old as it uses a money denomination that has not been around for more than one and a half century. "Wer den Pfennig nicht ehrt ist des Thalers nicht wert." = He who does not respect the penny is not worth the pound.
By the way the Clown in the White Jacket ;D finally found out, what was the problem with the Genos registry. Three spaces in Tyros style names functioning there were imported to Genos. Exchange those spaces with three dots and the registry banks function. Sincere thanks to you Lee and to all who wasted their time trying to help me.
Cheers
Kaarlo
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No time wasted, Kaarlo. We're all glad you found the problem. As for the "Clown in the white suit," forget that comment. You don't have the hair for it (LOL) ;D.
It seems we are all tasked with not only trying to become better musicians but also computer tech experts. Funny how the challenge to become a better musician has remained unchanged for centuries. It's the tools that constantly get in the way of creativity and productive practice time. I certainly love the Genos as a tool, but I sometimes loose a lot of practice time just making the thing do what I want. The good part is, the learning curve gets less sloped every day. When it flattens out, we can all get back to the business of just making music!
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HELLO & THANKS to all who have advised & consoled me thru my regretful purchase of the Genos! I tried getting my PSR910 back but Guitar Center said they already sold it???? :,:)
Still trying to get a music rack; they have brought 3 over to try, none matched with the holes in the keyboard! I'm still wondering where this keyboard was made, it seems to be different. Today I contacted Yamaha Corp. by email; will let you know what they say & please keep your fingers crossed for me.
Regards, Gloria
P.S. To those who asked about my dog's surgery - HE MADE IT THRU FINE, EVEN AT HIS OLD AGE & THE EYE IS NOW GOOD! THANK YOU! :D
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Hi Susie & Flip,
Thank you for your suggestions on how best to deal with my situation; I've never experienced anything like this before! A few days ago I became ill with the stomach flu
(or a nervous stomach over all these problems; I didn't go to a dr.)
Thanks again,
Gloria
HUGS!
:) :) :) :) :)
Joe H
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Hello Gloria,
I am so sorry that you are still having problems. I just cant see how they can not get you the right brackets to hold the screen. They are quite different to the ones we had on Tyros keyboards and very neat. I think Yamaha should make this shop give you a new sealed keyboard for all the trouble you have had.
Pleased to hear your dog is OK.
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You've had a rotten time. You should write directly to the president of Yamaha in Japan.
I am serious. I have done this twice in the past (with a washing machine and a car) and in both cases it was sorted out by the CEO's office in a matter of days.
Keep it brief, explain what is wrong and how it made you feel, and - crucially - state directly and exactly what you expect him to do about it. In this case, arrange for a brand new replacement from the store that has let you and his company down.
https://www.bloomberg.com/profiles/people/16446929-takuya-nakata
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If I needed a guitar pick and Guitar Center was the only place to get one, I would cut up a credit card and make my own! They've been on the verge of bankruptcy for years.
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If I needed a guitar pick and Guitar Center was the only place to get one, I would cut up a credit card and make my own! They've been on the verge of bankruptcy for years.
Last time I was in a Guitar Center and the clerk referred to me as 'dude' was the very last time I ever went to one. Used to have some good mom and pop stores around, but the internet retailers put them out of of business. Sweetwater is good to call and knowledgeable if looking for info on a product.
Have not tried one, but you need one of these :)
https://youtu.be/Lo5KfLDPTXQ
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Hi Al,
Thanks for your kind offer, but I'm in Scottsdale, Az. (the Phoenix metro area)
Regards, Gloria
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HELLO TO ALL!
I HAVE NOW WRITTEN TO THE HEAD OF THE YAMAHA CORP. AS OF JUNE 21, 2018. WILL KEEP YOU POSTED.
THANKS, GLORIA
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Gloria,
Help is on the way. I sent you a PM. I hope Yamaha do right by you.
Regards,
Joe H
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Thanks Joe, I appreciate that. :) (Are you still creating styles?)
Regards,
Gloria
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Thanks Joe, I appreciate that. :) (Are you still creating styles?)
Regards,
Gloria
Yes I'm still creating styles and now custom Voice expansion packs. My new styles use only the expansion pack Voices. EDM requires different sounds than Yamaha has given us in the arranger keyboards... even Genos. The sounds I'm working on are from E-MU Xtreme Lead and Orbit synth sound modules (5 packs) and several more packs from the various Roland Juno synthesizers. These are really cools sounds from the 1980s and 1990s. It will take me about a year to complete all the Voice packs and a few months to develop styles for them. My plan is to create much better and DIFFERENT sounding styles and Multi Pads with all new voices.
8) 8) 8)
I may not be participating much in the Forum for the next year but will read it regularly and chime in from time to time.
Regards,
Joe H
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Good luck with your project Joe! :)
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Thank you Panos... my S970 is starting to sound just like a real synthesizer. I'm blown away by the sounds it now produces. I've got Jan's EDM 2 and Easy Sounds Magic Dance and Phat Analog also. I've used up all the 512MB of expansion memory, so I'm hoping the next PSR arranger will have about 1 GB of memory so I can load all my custom voices at once.
;D
Joe H
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UPDATE ON MY GENOS PROBLEMS: This week I'm going to contact our local Better Business Bureau & Consumer Fraud about Guitar Center dealings. >:(
EILEEN,thanks for your support & even remembering my dog's surgery; he came thru fine even at his old age!
JOE, what you're working sounds tremendous - good luck!
Regards to all, Gloria
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Go get 'em, Gloria. We're all with you!!!
Group hug for Gloria :).
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That's the right attitude Gloria......sometime you have to do what you have to do! This will get the attention of the right Guitar Center personnel. Good Luck! Regards, Flip
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GREAT NEWS! Thanks to my good friends on PSR TUTORIAL & KEYBOARD PLAYERS FORUMS ,I just received a call from Yamaha Support who I contacted about my problems with the Scottsdale, Arizona "Guitar Center" & my disappointing purchase of my new Genos! They are sending me the missing music rack, brackets, owners manual & everything else that my local Guitar Center wouldn't provide me with! Thank you for your help & suggestions! ;D
Kinds regards, Gloria
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This is great news . . . .
Yamaha comes thru and saves the day. But your persistence also worked . . . .
Congrats !!!!
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Al, thanks for your kind reply, appreciate that very much. :)
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Hi Gloria
What FANTASTIC NEWS!!
It is so good to know that Yamaha were happy to respond so promptly and let us hope that the two other organisations will take appropriate action against the Guitar Centre, who are a disgrace.
Hopefully, you won’t have to wait too much longer for your speakers and then you will find that your Genos will come alive like magic in your very capable hands - what joy that will be.
When that box arrives, you can start celebrating!!!
With warm wishes
Susie
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Susie, thanks so much for your reply & encouragement thru all this! :)
Kind regards,
Gloria
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Good for you, Gloria! And hat's off to the Mother Ship (Yamaha) for stepping up to the plate.
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That's terrific news, Gloria!
And a big thumbs up for Yamaha USA, too.
-- pj
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Gloria,
Thanks for the good news! Congratulations on your tenacity. A kudo to Yamaha for making things right.
Gerry and Ria
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That's terrific news, Gloria!
And a big thumbs up for Yamaha USA, too.
-- pj
Dido!
Joe H
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Hi Everyone, I just called our local Guitar Center to find out if they actually ordered the 3 speakers for my Genos. They said they were on back order & have no idea how long it will take! ::)
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Gloria
what is the model of the speakers you ordered with GC ? if you provide the model, we should be able to find another vendor that has that same model in stock.
thanks
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I just spoke to Frank from audiowerks
He said Yamaha did not anticipate the rush for Genos keyboards, esp outside of USA.
Consequently they are back ordered until they can catch up will all the orders.
You got yourself a great keyboard, from what I understand.
I have not read all the replies here.. but why not purchase a set of good headphones in the meantime? Headphones esp $200 and up, make any keyboard sound optimally.
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Well done! Regards, Flip
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Gloria
Not sure what speaker model you are looking for . . . . If you are looking for the original Yamaha speakers for Genos . . . Amazon has 7 in stock .. . . $300 for the set.
Here is the link:
https://www.amazon.com/Yamaha-GNSMS01-3-piece-Arranger-Workstation/dp/B0778STS6G (https://www.amazon.com/Yamaha-GNSMS01-3-piece-Arranger-Workstation/dp/B0778STS6G)
Hope it helps. Have a great day.
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Hi Fellow Musicians!
I started to take my dog for a walk & when I opened the front door - surprise! A big 4 ft. box sat in the flower bed leaning against the porch pillar! It was from Yamaha Corp., Los Angeles. ) Luckily the water sprinklers hadn't come on or it would've been soaked! It should've been put on the porch! I called UPS & complained about that.) I eagerly opened the box, saw a music rack ---BUT IT DIDN'T FIT EITHER! There were only 2 metal pegs on it & they didn't match the holes on the Genos .
Tomorrow I'll be calling Yamaha again! It seems like this keyboard is cursed! :-\ I get so upset I don't feel like playing anymore.
Regards, Gloria
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Lee, PJ, Gerry & Ria, Joe H., Flip,& Sugarplumsss - Yes, I've been using headphones when I play, but I also teach & need to hear the students.
Al, Guitar Center sold me a Behringer keyboard amp (when I got the Genos) for $300 to be refunded when the 3 piece GNSM01 comes in. (I can't win for losing! >:(
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THANKS SO MUCH TO EVERYONE FOR YOUR HELP & SUGGESTIONS; THIS PSR TUTORIAL IS WONDERFUL!
Kind regards, Gloria
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Gloria,
The music rest is only supposed to have 2 pins one on each end. You have to install the two music rest brackets on the genos before the music rest. Please see reply #12 on page 1 of this topic.
keep smilin
badpuppa
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Hi Badpuppa (what a cute dog :), I have a Keeshond)
Yes, I know the pins you are referring to & I did go back to the Forum page & double checked the article.
(WHY DOESN'T YAMAHA KNOW ABOUT THE PINS?) THEY SHOULD HAVE INCLUDED THEM WHEN THEY SENT THE MUSIC RACK, BECAUSE THE RACK WON'T FIT ON THE GENOS WITHOUT THE PINS!
Gloria
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Hello Gloria,
Normally these four brackets would be packed in the original box that Genos arrives in sealed but you did not get this. When just ordering a screen you would not get these unless you also mentioned you had not got them. Yamaha should be able to post them to you if you now notify them that you also need these because you will also need two to fit your speakers when they come.
So sorry to hear you are still having trouble.
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Hi Badpuppa (what a cute dog :), I have a Keeshond)
Yes, I know the pins you are referring to & I did go back to the Forum page & double checked the article.
(WHY DOESN'T YAMAHA KNOW ABOUT THE PINS?) THEY SHOULD HAVE INCLUDED THEM WHEN THEY SENT THE MUSIC RACK, BECAUSE THE RACK WON'T FIT ON THE GENOS WITHOUT THE PINS!
Gloria
Hi Gloria,
When you contact Yamaha, please mention that you never received the 2 music rest brackets as shown on P.20 of Genos Owner's manual (version D) and request them to ship you 2 Genos music rest brackets:
(https://c2.staticflickr.com/2/1807/43088943071_30a9045e49_b.jpg)
When your ordered GNS-MS01 2.1 speakers come in, please check that 2 speaker brackets are included in the GNS-MS01 package as shown on P.116 Appendix of Genos Owner's manual (version D):
(https://c2.staticflickr.com/2/1764/28219423807_ed41868dac_b.jpg)
The music rest brackets and the speaker brackets are different, but look very similar from afar because they all have 2 thick metal pins. The music rest brackets have holes in them to fit the music rest, while the speaker brackets have a round platform to fit the base of the satellite speakers of GNS-MS01. I recommend you mount the satellite speakers to the speaker brackets first before mounting the speaker brackets onto the back of Genos for easier operation. You can rotate the satellite speakers to suit your need later.
Thanks,
Paul
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Al, Guitar Center sold me a Behringer keyboard amp (when I got the Genos) for $300 to be refunded when the 3 piece GNSM01 comes in. (I can't win for losing! >:(
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Kind regards, Gloria
Gloria
could you talk to Guitar Center (GC) ? to return the Behringer keyboard amp and get a refund for the $300. You can then buy the Genos speakers elsewhere. It is going to be a while before GC gets the Yamaha Genos speakers because they are in backorder by Yamaha. There are other places were they have them already in stock (such as Amazon). You can order on-line and they will ship to your home for free.
In relation to the music rest, you need 2 brackets to install the music rest. Please see attached picture of one bracket. You need two of those. Each one of these brackets go into the holes in the Genos and then each pin of the music rest is inserted in the hole of the bracket.
You will need two additional brackets for the speakers. The speaker brackets seem similar to the music rest brackets but they are different. !!! When you get the Genos speakers the brackets for the speakers must be in the package.
Please contact Yamaha and let them know that you only received the music rest but no brackets. I am sure they will send you the brackets for the music rest. Please be specific in asking for the brackets for the music rest.
Don't get discouraged, I know it is frustrating but I believe that little by little you are making progress. At least now, we know that all you need is the brackets for the music rest. You are almost there.
Hope this helps.
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GREAT new Gloria.. Be patient with the Genos.. It is a bit different from the Tyros. While some immediately are thrilled with the Genos. others, take a little time to warm up to it. It is NOT a Tyros.. (although a lot is the same, so transition is not that hard)..
I'm sure it will be all you hoped.. You deserve some peace, recovery time.
I experienced a problem today returning a dead Genelec speaker (my studio monitors).. Fedex, gave me a run-a-round.. Sent me to another FEDEX store to get the right sized boxes. When I returned they wouldn't ship the package because I didn't buy the boxes from their store. I started to have an anxiety melt-down, got the shakes, and almost passed out (over 100 degrees here in NYC).. I threatened them with a call to 911 ambulance and police. Then I would sue them for age discrimination and post on instant media (although I would not, but that put the fear into them).. Finally a manager, overlooked their policy.
As we age more (I"m not far behind you) I realize we can no longer take the emotional stress, we did 10 years ago. You should not have had to go thru the ordeal you did to get fair service.
A real letter to Yamaha after the ordeal is over, clearly stating the issues, will carry more weight.. Bad publicity seems to be the best way to correct injustices anymore.
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Here's the bottom line with Guitar Center - and trust me - ALL of the Guitar Centers in Southern California, in my vicinity, and there's probably 5 or 6 of them, "know" me quite well ... and I honestly don't care...
IF you bought the keyboard "new", then, it should have come with:
- Keyboard
Manual
Power Plug
2 x music stand bracket inserts
1 x music stand
The box should have been "factory sealed", as well.
Since you did NOT receive these items, you are within your rights, to march that RIGHT back to them and demand a refund (NOT a store credit - they tend to like to LOCK you in to a store credit) ...
BEFORE you do that - You can tell them, "I'm bringing the keyboard back, I'm going to provide negative feedback on your store, I'm going to report your store to Guitar Center corporate, AND I'm going to report your store to BBB (better business bureau) for "Switch and Bait", and I might consider suing your store for age discrimination.
HOWEVER - before you do this, Yamaha isn't really going to help you .... "yes" they will probably send you the missing parts ... However, there's a bigger issue at hand ... The fact Guitar Center did this to you in the first place ... and I'm of the suspicion it's due to the fact that you aren't a young kid .... but, more of a "Young at Heart" individual .... :)
I take the approach - If I don't like it - It's going back. AND I "check" everything before I walk out of the store with it ... if it's missing something, I demand a "new" one ... In fact, I will process an "exchange" right then and there ... and if they don't like that ... then I simply process a full "refund" ... period ... and tell them, "No problem - I'll purchase it from Sam Ash, OR Amazon..."
In all honesty, they want your business ... No doubt ... especially at the price the Genos goes for ... So, it's not like they don't want it ... Problem is, they have "punks" that work in those stores, and frankly, could give a hoot about anybody else that is NOT LIKE them.
So - You still have some options here, if you are still within your 45 day return window.
IF they charged you full price - You could ask for a partial refund OR a 10 or 15% discount... and I would go to "Corporate" for this and NOT the store.
Write out what you want to say, and read your concerns to somebody who can actually help you out. Make your concerns known ... If you don't, GC will do this to others ... take advantage and keep doing it.
One more thing - You don't have to go to the SAME Guitar Center regarding this situation ... You can go to a different Guitar Center ... You might have better luck in getting their input ... and then, go back and tell the original guitar center you are making your rounds...
Don't let them stare you down - Bring somebody with you who you feel could be your confidant, and just let them know what's going on, and give them the background, so, if needed, they can step in and speak for you ... There's absolutely nothing wrong with having a Guido with you.... ;)
Any ways .... so sorry you are going through this Gloria ... Maybe by now all is worked out ... but ... this bugs me to no end....
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Glad you were able to resolve this.
Love ya,
Gary 8)
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As we age more (I"m not far behind you) I realize we can no longer take the emotional stress, we did 10 years ago
On the contrary...the older I get the less bull**** I take from the young punks working at these stores. I just turned 65 (*** still can't believe where the time went) and I'll be darned if some young 19 year old, still wet behind the ears is going to quote policy to me. I'll move up the ladder to someone with whom I could have easily played with in a 1950s sandbox. He or she speaks my language and doesn't have their nose buried in a cell phone 24/7.
Fortunately, the store with which I deal here in Canada gives me the respect I need and we get on beautifully. In fact, they have out performed every music store I've ever dealt with. Having said that, Gloria - if you fall somewhere within my age group, kick some butt. You have earned the privilege!
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I LOVE this! Totally agree!
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No time wasted, Kaarlo. We're all glad you found the problem. As for the "Clown in the white suit," forget that comment. You don't have the hair for it (LOL) ;D.
It seems we are all tasked with not only trying to become better musicians but also computer tech experts. Funny how the challenge to become a better musician has remained unchanged for centuries. It's the tools that constantly get in the way of creativity and productive practice time. I certainly love the Genos as a tool, but I sometimes loose a lot of practice time just making the thing do what I want. The good part is, the learning curve gets less sloped every day. When it flattens out, we can all get back to the business of just making music!
Hey LEE give him the make up that'll work!!! ;D
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Hey LEE give him the make up that'll work!!! ;D
Don't forget the wig! Sorry about that Kaarlo...we all still admire you!
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Don't forget the wig! Sorry about that Kaarlo... (No reason to be sorry. a good laugh prolongues life.)
...the older I get the less bull**** I take from the young punks working at these stores....
Thanks Lee,
Very good advice as always from you. ;D ;D ;D Enclosed what I tried to order. Unfortunately sold out. :(
Cheers
Kaarlo
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Good one, Kaarlo!
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LOL😀😀😀
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BAD NEWS! Yamaha sent me a music rack, but they didn't even know enough about their product to send any of the attachments to "plug" the music rack into the back of the keyboard! So here we go again! >:(
Regards to all, Gloria
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Hello Gloria,
You do need to tell Yamaha that all you got from the shop was the basic keyboard and none of the fittings or speakers.
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BAD NEWS! Yamaha sent me a music rack, but they didn't even know enough about their product to send any of the attachments to "plug" the music rack into the back of the keyboard! So here we go again! >:(
Regards to all, Gloria
Hi Gloria,
I am sorry that you have this repeated problem.
This is probably due to the fact that the "Genos music rest brackets" are not listed in the Genos part list published in the Genos Service Manual. The Service Manual only mentions the Music Rest Brackets on P. 4:
Included Accessories
• Owner’s Manual
• AC Power Cord
• Music Rest, two Music Rest Brackets
• Online Member Product Registration
And P.8 Slots (For the Music Rest Brackets) in the diagram of the back of Genos.
In dealing with Yamaha customer support, did you show the following diagram I extract for you?
(https://c2.staticflickr.com/2/1807/43088943071_30a9045e49_b.jpg)
The reason that Yamaha customer support was able to send you the Genos Music Stand is because of its existing part number:
ZW773200 MUSIC REST BAGGED
However, there is no part number for the music rest brackets. So, these missing parts will have to be addressed by Yamaha Japan directly - these parts are available at the factory but not separately sold / ordered.
If Yamaha has trouble sending you the music rest brackets, the simplest method is to return your Genos, and purchase a new sealed/unopened one from another vendor, but then you will have to suffer from dealing with the return, and not being able to play the Genos for some time.
Thanks,
Paul
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Paul,
I found the music rest brackets listed on page 78 of the PDF Genos Service Manual. They are the last part listed on that page. They refer to them as a Score Stand Bagged, part number ZW758800. I think you would need to order two.
keep smilin’
badpuppa
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Paul,
I found the music rest brackets listed on page 78 of the PDF Genos Service Manual. They are the last part listed on that page. They refer to them as a Score Stand Bagged, part number ZW758800. I think you would need to order two.
keep smilin’
badpuppa
Hi badpuppa,
I confirm that there is such a part listed on P.78 Genos Service Manual. The reason that both the Yamaha customer support persons and I missed this is that we were not able to associate "Music Stand Brackets" with this "Score Stand Bagged".
If the "Score Stand Bagged" part number ZW758800 indeed is equivalent to the Music Stand Brackets, then Gloria's problem will be resolved very easily. Gloria will just have to tell the Yamaha customer support person to order that part for her Genos.
Thanks,
Paul
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Google search shows Yamaha part # ZW758800 with this picture . . . .
https://www.thomannmusic.com/yamaha_genos_music_rest_holder.htm (https://www.thomannmusic.com/yamaha_genos_music_rest_holder.htm)
It seems that part # ZW758800 is the correct part number for the stand brackets.
thanks
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Holy Santa Claus, what a MESS! Gloria, hang in there! We all pray that this will resolve!!!
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GOOD NEWS! ;D I FINALLY GOT THE CORRECT MUSIC RACKfrom Guitar Center, including the important "rest" attachments! I've been trying to get them to correct this problem since April! I copied pictures several of you posted for me & these were so helpful in explaining the problem to Guitar Center. I also called Yamaha Support of Los Angeles, but members of PSR TUTORIAL were the essential ones in solving this problem! THANK YOU SO MUCH!
The next challenge will be to receive the 3 speakers which I've paid for & understand Yamaha has on backorder till Aug.
Kind regards,
Gloria
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Gloria
I am so glad that you finally had this resolved. It must have been extremely annoying to go thru what you just did. Your perseverance finally paid off. Congratulations. !!!!!!
In relation to the speaker you already payed for . . . . I would ask Guitar Center for a refund and you can buy the speakers today if you wish. There are vendors that have them in stock and ready to ship. You can get them in just a couple of days shipped to your home.
Please see this link below as an example; Amazon has 4 sets in stock and ready to ship. The cost of the speakers is $300 with FREE shipping.
https://www.amazon.com/Yamaha-GNSMS01-3-piece-Arranger-Workstation/dp/B0778STS6G (https://www.amazon.com/Yamaha-GNSMS01-3-piece-Arranger-Workstation/dp/B0778STS6G)
One important detail showed in the picture of the link above is that it shows not only the 3 speakers but also the little things (brackets) to attach to the keyboard.
Have a great day and enjoy your keyboard with correct stand.
Thanks
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Can't hold back any longer on this issue and there is some good to say about the Guitar Center, and that is their return policy. In most cases their employees take the position of 'if it does not affect me, no big deal'. Having had a similar situation with my T4 purchase, which they could not or would not resolve, I merely purchased a new one at another store with the guarantee that if I wasn't happy just return it, no problem. So, I purchased a new one which was to my liking and merely returned the unresolvable one, no problem. I apologize for not speaking up sooner which might of saved alot of upset. Gloria, I would still do it for the heartache you have endured. Don in MI
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Thank you Al & Don for your suggestions. I did ask Guitar Center for my money back on the keyboard & speakers, but they said "NO, the back orders would eventually be filled, supposedly in Aug." That is what I've also been hearing from others. Hopefully I won't have another hurdle to jump after finally getting the correct music rack & brackets! ::)
Gloria