PSR Tutorial Forum

Genos (12 Boards) => Genos YEM & Expansion Packs => Topic started by: lacobo on December 01, 2017, 07:32:35 PM

Title: New Genos packs have arrived, but not free update (yet).
Post by: lacobo on December 01, 2017, 07:32:35 PM

New packs have arrived at Yamahamusicsoft.com, but other than the 'November packs' I can't download them for free.
(I bought for Tyros5 Church and Christmas, Vintage Synths etc).

Sent a mail to them, asking what to do (or when they fix this issue).

Bert.

Title: Re: New Genos packs have arrived, but not free update (yet).
Post by: Wim NL on December 01, 2017, 08:11:16 PM

I've the same problem.

Just wrote them a mail.

I bought it already in may 23 2015
Later there was a different one called Church & Xmas.
Many problems then with load the pack together with other.
They reset then that pack but i did have to use my old pack.

Now I can't download it for free.
Fingers crossed and wait for reaction.

Wim

Title: Re: New Genos packs have arrived, but not free update (yet).
Post by: lacobo on December 02, 2017, 08:03:18 AM

Hi Wim,

Did a chat-session with Yamahamusicsoft (under help) and got all the previous packs in Genos format on my account.
Could download them instantly (after a chat of 10 minutes.

Bert.

Title: Re: New Genos packs have arrived, but not free update (yet).
Post by: valimaties on December 03, 2017, 07:18:31 PM

A chat with Yamaha? they provide this feature ?  :o

Edited:
I saw now, I didn't know...
Not working to me.

Title: Re: New Genos packs have arrived, but not free update (yet).
Post by: Wim NL on December 03, 2017, 08:03:05 PM

I could update now the packs: (after contact Yamaha per mail)
Country Musician
Celtic
Church & Christmas
Choir & Vocals
Euro & US Organ