Author Topic: New Genos packs have arrived, but not free update (yet).  (Read 323 times)

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Online lacobo

New Genos packs have arrived, but not free update (yet).
« on: December 01, 2017, 11:32:35 AM »
New packs have arrived at Yamahamusicsoft.com, but other than the 'November packs' I can't download them for free.
(I bought for Tyros5 Church and Christmas, Vintage Synths etc).

Sent a mail to them, asking what to do (or when they fix this issue).

Bert.
http://www.lacobo.com/kb-site: Berts Tyros5 page.
 

Online Wim NL

Re: New Genos packs have arrived, but not free update (yet).
« Reply #1 on: December 01, 2017, 12:11:16 PM »
I've the same problem.

Just wrote them a mail.

I bought it already in may 23 2015
Later there was a different one called Church & Xmas.
Many problems then with load the pack together with other.
They reset then that pack but i did have to use my old pack.

Now I can't download it for free.
Fingers crossed and wait for reaction.

Wim
Best Regards,
Wim
 

Online lacobo

Re: New Genos packs have arrived, but not free update (yet).
« Reply #2 on: December 02, 2017, 12:03:18 AM »
Hi Wim,

Did a chat-session with Yamahamusicsoft (under help) and got all the previous packs in Genos format on my account.
Could download them instantly (after a chat of 10 minutes.

Bert.
http://www.lacobo.com/kb-site: Berts Tyros5 page.
 

Offline valimaties

Re: New Genos packs have arrived, but not free update (yet).
« Reply #3 on: December 03, 2017, 11:18:31 AM »
A chat with Yamaha? they provide this feature ?  :o

Edited:
I saw now, I didn't know...
Not working to me.
« Last Edit: December 03, 2017, 11:41:17 AM by valimaties »
______________________________________________
Vali Matieş - Genos
 

Online Wim NL

Re: New Genos packs have arrived, but not free update (yet).
« Reply #4 on: December 03, 2017, 12:03:05 PM »
I could update now the packs: (after contact Yamaha per mail)
Country Musician
Celtic
Church & Christmas
Choir & Vocals
Euro & US Organ
Best Regards,
Wim